Online services / Electronic communications

Answers

Q: Can I receive shareholder communications electronically?

A: We send most shareholder communications, including the annual report, electronically via our website except for those shareholders who have told us that they wish to receive these communications via email or in paper form. Shareholders are informed when a new communication is available on the website.

If you would prefer to receive shareholder communications by email then you just need to create a Shareview holding. Visit http://www.shareview.co.uk and register using your shareholder reference number - Account Number - (you will find this on your share certificate).

When you register, you will receive a User ID that you can use to log in to Shareview to check your share balance or amend your registered details, including your preferred option for company mailings. Any shareholder can request a shareholder communication in hard copy at any time and we will send it to them free of charge.

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Q: Who will use my email address?

A: Your email address will only be used by Pearson PLC and Equiniti to provide shareholder communications.

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Q: Why do I have to give you my shareholder details?

A: We need you to confirm your identity for security purposes.

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Q: Can I change my mind?

A: Yes, you can stop receiving information by email by returning to Shareview and changing your election. Or alternatively you can write to the Registrars. You can also follow the instructions to cancel your email notification subscription which can be found in every email notification you receive from us.

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Q: How do I change my email address later if I need to?

A: Visit http://www.shareview.co.uk and log in using your User ID and then select "Change Preferences" from the left hand menu.

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Q: What happens if the Registrar cannot contact me via email?

A: You should make sure that your e-mail address on your Shareview holding is up to date. If the Registrar is unable to send your shareholder communications because the address you have given is not recognised, they will send you a paper copy of the e-mail by post within 48 hours.

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