Check-in Check-Out, Pearson New International Edition, 9th edition

Published by Pearson (August 27, 2013) © 2014

  • Gary K. Vallen University of Nevada, Las Vegas
  • Jerome J. Vallen Northern Arizona University
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For courses in hotel administration

Now in its 9th Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalisation; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.

  • GLOSSARY
  • PART I: THE HOTEL INDUSTRY
  • 1. The Traditional Hotel Industry
  • 2. The Modern Hotel Industry
  • 3. The Structures of the Hotel Industry
  • PART II: THE RESERVATIONS PROCESS
  • 4. Forecasting Availability and Overbooking
  • 5. Global Reservations Technologies
  • 6. Individual Reservations and Group Reservations
  • PART III: GUEST SERVICE AND RATE STRUCTURES
  • 7. Managing Guest Services
  • 8. Arrival, Registration, Assignment and Rooming
  • 9. The Role of the Room Rate
  • PART IV: THE HOTEL REVENUE CYCLE
  • 10. Billing the Guest Folio
  • 11. Cash or Credit: The City Ledger
  • PART V: TECHNOLOGY
  • 12. The Night Audit
  • 13. Hotel Technology
  • BIBLIOGRAPHY
  • INDEX 

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