Listening Leader, The: How To Drive Performance By Using Communicative Leadership, 1st edition

Published by FT Publishing International (January 19, 2017) © 2018

  • Emilio Galli Zugaro
  • Clementina Galli Zugaro
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Title overview

Leaders often say ‘I communicate’ when, in fact, they mean ‘I tell’. Yet being able to really listen is the key to growth and results. The Listening Leader provides a clear framework for taking action to implement a communicative leadership style.

By actively listening to your organisation and external stakeholders you will be able to better navigate today’s VUCA (volatile, uncertain, complex and ambiguous) economy and digitally transparent world; make a genuine difference to the performance of your organization; better respond to the expectations and needs of their stakeholders and dramatically increase your competitiveness in the market.

Table of contents

  • Introduction
  • 1. Information: How to get your message across and gain credibility
  • 2. Communication: Establish the dialogue
  • 3. Enabling: How to increase your own and your employees’ performance by learning and teaching to learn
  • 4. Empowerment: Deploy the energy of the stakeholders
  • 5. The Listening Leader in Action
  • 6. Conclusion: How to re-establish the lost trust in leadership and succeed as a leader and as a corporation
  • 7. Afterword: Away with Communicators
  • Bibliography
  • Acknowledgments

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