Negotiation and Dispute Resolution, Pearson New International Edition, 1st edition

Published by Pearson (October 3, 2013) © 2014

  • Beverly DeMarr Ferris State University
  • Suzanne C. de Janasz
Products list
Products list

This product is expected to ship within 5-7 business days for Australian customers.

For courses in Negotiation/Dispute Resolution.
Complete and broad in coverage, this book addresses negotiations and dispute resolution in a wide variety of settings. Because skill development is an important part of becoming a masterful negotiator, concepts are augmented with numerous exercises, activities, role plays, and self-assessments. By combining theoretical foundations with experiential exercises, the book helps students develop their ability to negotiate and resolve conflicts in both personal and professional settings.

The full text downloaded to your computer

With eBooks you can:

  • search for key concepts, words and phrases
  • make highlights and notes as you study
  • share your notes with friends

eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.

Upon purchase, you'll gain instant access to this eBook.

Time limit

The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

  • PART ONE: FOUNDATIONS OF NEGOTIATION AND DISPUTE RESOLUTION
  • 1. Introduction
  • 2. The Language of Negotiation
  • PART TWO: NEGOTIATION PROCESSES
  • 3. Distributive Negotiations
  • 4. Integrative Negotiations
  • 5. Conflict and Dispute Resolution
  • PART THREE: INTERPERSONAL/CONTEXTUAL CHARACTERISTICS
  • 6. Understanding Yourself and How that Impacts Negotiation
  • 7. Communication in Negotiation
  • 8. The Role and Importance of Persuasion in Negotiation
  • 9. The Nature of the Relationship in Negotiating and Resolving Disputes
  • 10. International Negotiations
  • 11. Team and Multi-Party Negotiations
  • PART FOUR: NEGOTIATION AND DISPUTE RESOLUTION APPLICATIONS
  • 12. Negotiating in the Workplace
  • 13. Negotiating the Purchase or Sale of an Automobile
  • 14. Real Estate Negotiations: Commercial and Residential
  • 15. Negotiating Your Future
  • APPENDICES:
  • APPENDIX A: Negotiating with Organized Labor
  • APPENDIX B: Resumes and Cover Letters

Need help? Get in touch