New Approach Will Improve Public Health and Safety Information Delivery
ARLINGTON, Va - Pearson Government Solutions has been awarded a multi-year contract by the US Centers for Disease Control and Prevention (CDC) to develop a unified approach to communicating public health information to health professionals and the public. The contract, for $73 million over a seven-year period, enables Pearson to utilize its more than 20 years of experience delivering customer interaction services to help CDC promote health and safety to the American public.
Pearson will assist the CDC in providing a unified approach to its full range of health information management services, including establishing contact center facilities and capitalizing on its leading-edge technology for seamless management and integration for responding to inquiries about public health issues.
"We are very excited to have been chosen by CDC to lead its efforts to better disseminate health and safety information to health professionals as well as to the general public," said Mac Curtis, CEO and President of Pearson Government Solutions. "Our significant expertise in developing customer contact centers will help the CDC meet its critical mission of raising awareness about diseases, injuries, and disabilities."
Pearson Government Solutions' Citizens Services Division will lead this effort with its key partners including the Constella Group, Capgemini, and Coray Gurnitz Consulting.
Pearson has more than 20 years experience in managing award-winning, customer interaction centers and eGovernment projects for federal agencies. Pearson has five major domestic contact centers and over 3,000 information specialists who serve as the voice of the federal government for more than 32 programs including 1-800-4-FED-AID for the U.S. Department of Education Student Financial Aid program and 1-800-MEDICARE for the Departments of Health and Human Services, Centers for Medicare and Medicaid Service. Pearson is recognized for industry leading customer satisfaction scores according to the American Customer Satisfaction Index (ACSI), a national index measuring customer and consumer satisfaction with industry and government services.
About Pearson Government Solutions
Pearson Government Solutions, based in Arlington, Va, serves the federal government market, delivering solutions that support public sector entities in their delivery of information, benefits, and services to their constituents. Clients include the Federal Communications Commission, the U.S. Departments of Defense, Education, Health and Human Services, Homeland Security, Justice, Labor and Veterans Affairs and the U.S. Office of Personnel Management.
Pearson Government Solutions is part of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose primary operations also include Pearson Education, the world's largest education company, the Financial Times Group and the Penguin Group.
David Hakensen: (952) 681-3040