Planning, organizing, directing and evaluating business functions essential to efficient and productive business operations.

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Bookkeeping, Accounting, and Auditing Clerks

Support the provision of telecommunications policy advice in alignment with clearly established strategic priorities and procedures. Contribute to telecommunications policy research activities, support stakeholder engagement processes, and provide administrative support to committees and working parties.

Office Clerks, General

Communications Policy Officers

Manage the development of regional and national competition policies and law to regulate competition and competitive practices, encourage open and transparent trade practices, and protect consumers and businesses. Provide administration support for competition policies.

Competition Policy Officers

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Correspondence Clerks

Support the customer experience manager to analyze and improve the customer experience. Work with customers and employees to identify and resolve performance gaps to improve customer experience and increase customer satisfaction.

Customer Service Representatives

Customer Experience Specialists

Act as the middle person between a company and its customers. Ensure that the customers are satisfied by providing guidance and explanation on their accounts and services received by the company. May develop plans or deliver proposals.

Customer Relationship Managers

Manage customer service representatives, resources and procedures to improve best practices and achieve high levels of customer satisfaction. Ensure that customer inquiries are satisfied efficiently and according to policies.

First-Line Supervisors of Office and Administrative Support Workers

Customer Service Managers

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.

Data Entry Keyers

Collect, organise and monitor information related to the company's marketing strategies through various digital media.

Office and Administrative Support Workers, All Other

Digital Marketing Coordinators

Research and develop employment programs and policies to improve employment standards and reduce rates of unemployment. Supervise promotion of policy plans and coordinate implementation.

Employment Programme Coordinators

Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and coordinate lower-level clerical staff.

Executive Secretaries and Executive Administrative Assistants

File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

File Clerks

Research, analyze, and develop policies related to taxation and government spending in public policy sectors, and implement these policies to improve the existing regulation around the sector. Collaborate with partners, external organizations, or other stakeholders and provide them with regular updates. Provide administrative support for fiscal policies.

Fiscal Affairs Policy Officers

Analyze foreign affairs policies and operations, and write reports outlining the analyses. Communicate with parties who benefit from the findings, and act as advisor in the development, implementation, or reporting on foreign policy. May also perform administrative duties in the department, such as assisting with problems concerning passports and visas.

Foreign Affairs Policy Officers

Supervise the help desk team ensuring that customers get the appropriate feedback and support. Monitor the delivery of technical support services to clients according to the customer service guidelines. Plan and organize user support actions and troubleshoot problems and issues.

Help Desk Managers

Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.

Human Resources Assistants, Except Payroll and Timekeeping

Human Resources Assistants

Develop strategies for the integration of refugees and asylum seekers, and policies for the transit of people from one nation to another. Work to improve international cooperation and communication on immigration issues, as well as improving the efficiency of immigration and integration procedures. Provide administration support for immigration policies.

Immigration Policy Officers

Provide administrative support on contemporary human resources management issues, employment and industrial law, and workplace and local government reform. Research, analyze, develop, and implement industry policy.

Industry Policy Officers

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Interviewers, Except Eligibility and Loan

Interviewers

Research, analyze, develop, and administer labor market policies. Implement policies such as financial or practical policies to improve job searching mechanisms, promote job training, give incentives to start-ups, and income support. Collaborate with partners, external organizations, or other stakeholders and provide them with regular updates.

Labour Market Policy Officers

Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.

Library Assistants, Clerical

Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.

Mail Clerks and Mail Machine Operators, Except Postal Service

Mail Clerks and Mail Machine Operators

Print and attach price tickets to articles of merchandise using one or several methods, such as marking price on tickets by hand or using ticket-printing machine.

Stockers and Order Fillers

Marking Clerks

Read meter and record consumption of electricity, gas, water, or steam.

Meter Readers, Utilities

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

New Accounts Clerks

Ensure the authenticity and legitimacy of official documents such as declarations, certificates, housing contracts, deeds, and purchases. Screen the signers of important documents for their true identity, their willingness to sign without duress or intimidation, and their awareness of the contents of the document or transaction.

Notaries

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.

Office Machine Operators, Except Computer

Office Machine Operators

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Order Clerks

Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.

Order Fillers, Wholesale and Retail Sales

Assist patients in obtaining services, understanding policies and making health care decisions.

Patient Representatives

Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.

Payroll and Timekeeping Clerks

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Postal Service Clerks

Sort and deliver mail. Deliver mail on established route by vehicle or on foot.

Postal Service Mail Carriers

Prepare incoming and outgoing mail for distribution. Examine, sort, and route mail. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service.

Postal Service Mail Sorters, Processors, and Processing Machine Operators

Compile information and records to draw up purchase orders for procurement of materials and services.

Procurement Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Receptionists and Information Clerks

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Secretaries and Administrative Assistants

Verify and maintain records on incoming and outgoing shipments involving inventory. Duties include verifying and recording incoming merchandise or material and arranging for the transportation of products. May prepare items for shipment.

Shipping, Receiving, and Inventory Clerks

Shipping, Receiving, and Traffic Clerks

Implement the company's social media marketing efforts to increase brand awareness and sales. Coordinate with clients.

Social Media Marketing Coordinators

Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.

Stock Clerks, Sales Floor

Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.

Stockroom, Warehouse, or Storage Yard Stock Clerks

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Switchboard Operators, Including Answering Service

Switchboard Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Telephone Operators

Develop and implement trade policies both internally and in international import and export relations. Analyze the domestic and foreign markets to promote and establish business operations, and ensure trade proceedings are compliant with legislation and businesses are protected from distortions.

Trade Development Officers

Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.

Word Processors and Typists

Administrative Support

Plan, direct, or coordinate data analysis activities and information presentations to assist an organization make informed business decisions.

Computer and Information Systems Managers

Analytics Managers

Manage IT tasks and staff, establish relationships with external clients, service computer systems and software, and maintain computer networks and user connectivity.

Applications Services Managers

Direct the planning and implementation of technological systems to support the organization's short- and long-term requirements. Lead all aspects of technology development, according to the company's strategic direction and growth objectives.

Chief Technology Officers

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

Direct, develop and manage a Cyber Security team. Create project plans, oversee projects, set deliverables, expectations and timelines to meet client needs and ensure client satisfaction is achieved. Identify, create and deliver strategies for organisational growth.

Cyber Security Consulting Managers

Lead a range of research and analytical activities, leveraging all available data assets to help solve complex business problems through the development and application of advanced statistical modelling techniques.

Data Consulting Managers

Plan, direct, or coordinate the management, monitoring, and reporting of the systems and processes that support data governance, strategy, and oversight within the organization.

Data Governance Managers

Oversee the building and enhancement of artificial intelligence (AI) and machine learning products and analytical tools and services. Translate data-driven initiatives and potential ideas into fully developed data products and services. Create, manage, communicate, and present data analytics strategy, vision, and roadmaps.

Data Science Managers

Lead and strategize the digital transformation roadmap to integrate digital technology into all areas of a business.

Digital Transformation Managers

Direct, develop and deliver a strategic technological vision and direction.  Lead and manage the Software Development and IT teams to deliver software, infrastructure and architecture that meets the needs of clients. Work with managers to ensure delivery against agreed priorities. Implement processes to monitor, manage and provide progress on all software development activities.

Enterprise Architecture Consulting Managers

Protect an organization's information assets against computer viruses, security breaches, fraud, and malicious hacker attacks. Plan and implement policies designed to protect an organisation's information assets. Manage and direct personnel responsible for protecting information security.

Information Security Managers

Plan, direct, and design the company's IT infrastructure and manage the IT team responsible for maintaining that infrastructure.

IT Infrastructure Services Managers

Lead the knowledge management function, working closely with key stakeholders and management. Drive the strategy, processes, content and technology relating to development. Oversee the team of knowledge management consultants and specialists.

Knowledge Management Consulting Managers

Manage and direct a technology advisory team. Oversee technology operations and evaluate them according to established goals. Devise and establish IT policies and systems to support the implementation of strategies set by executive management. Analyse business requirements of all departments to determine their technology needs.

Technology Advisory Consulting Managers

Manage a team of technology implementation consultants and ensure the technology implemented meets client requirements. Provide strategic direction in large implementation project.

Technology Implementation Consulting Managers

Manage the testing team to ensure successful execution of test activities. May interface with clients during testing.

Test Managers

Business Information Management

Coordinate and plan all activities of facilities responsible for the care and rearing of non-farm animals, such as a zoo. Formulate policies, manage daily operations, plan the use of materials and human resources, procure animals, and help to obtain proper veterinary care for the animals.

General and Operations Managers

Animal Facility Managers

Plan and direct cleanup and redevelopment of contaminated properties for reuse. Does not include properties sufficiently contaminated to qualify as Superfund sites.

Brownfield Redevelopment Specialists and Site Managers

Develop and diversify business so that income increases, and the future and growth of the organisation are enhanced.

Managers, All Other

Business Development Managers

Design and construct capital projects including deferred maintenance projects, and capital or programmatic projects. Control all aspects of cost and schedule, and resolve issues that pertain to successful project delivery.

Capital Projects Managers

Determine and formulate policies and provide overall direction of companies or private and public sector organizations within guidelines set up by a board of directors or similar governing body. Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.

Chief Executives

Design and implement business strategies, plans, and procedures to meet comprehensive goals for performance and growth. Establish policies that promote company culture and vision to lead employees, encouraging maximum performance and dedication.

Chief Operational Officers

Communicate and coordinate with management, shareholders, customers, and employees to address sustainability issues. Enact or oversee a corporate sustainability strategy.

Chief Sustainability Officers

Plan, direct, or coordinate activities of an organization to ensure compliance with ethical or regulatory standards.

Compliance Managers

Foster customer loyalty through high-quality interactions at each step of the service process. Work with customers and employees to identify and resolve pain points to improve customer experience and increase customer satisfaction.

Customer Experience Managers

Represent home nation and government in international organizations. Negotiate with the organization's officials to ensure the home nation's interests are protected, as well as facilitate productive and friendly communication between the home nation and the international organization.

Diplomats

Plan, direct, or coordinate energy-related projects or programs to reduce energy costs or improve energy efficiency during the designing, building, or remodeling stages of construction. Coordinate the energy use in an organisation, implement policies for increased sustainability, and minimisation of cost and environmental impact. Monitor energy demands and use, and develop improvement strategies.

Energy Managers

Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.

Entertainment and Recreation Managers, Except Gambling

Entertainment and Recreation Managers

Plan, direct, or coordinate investigation for the purpose of identifying, abating, or eliminating sources of pollutants or hazards that affect either the environment or the health of the population.

Environmental Managers

Plan, direct, or coordinate investment strategy or operations for a large pool of liquid assets supplied by institutional investors or individual investors.

Investment Fund Managers

Oversee the general management of a legal services office and manage a team of legally trained professionals. Maintain efficiency and effectiveness when delivering legal services and advice. Adjust the legal services to the needs of different client profiles.

Legal Service Managers

Oversee the general management of a library, including organizing work schedules, performing employee evaluations and training, and managing budgets. May have additional responsibilities such as overseeing the condition of the facility or involvement in local neighborhood groups and projects.

Library Managers

Responsible for the total performance of the company, as dictated by the board's overall strategy. Formulates and implements company policy.

Managing Partners

Direct, plan, control and coordinate mining production activities including safety and environmental impact. Oversee the acquisition, installation, maintenance and storage of mining plant and equipment.

Mine Managers

Oversee and develop a team of operations advisory consultants, as well as transfer knowledge and skills to staff. Help clients solve complex challenges, steer change, strengthen, transition and grow. Assist to successfully deliver client-based transformation and change programs.

Operations Advisory Consulting Managers

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources.

Operations Managers

Plan, direct, and coordinate a team to drive continuous improvement across the organization. Has a broad understanding of best practice, lean, business process design, and performance improvement.

Process Improvement Managers

Coordinate and oversee several projects working simultaneously. Ensure workability and compatibility among projects ensuring that each project is profitable and leverage one project to the other.

Programme Managers

Oversees a team that supports capture strategy and proposal development, including the implementation of stream-lined proposal-related systems and processes. Analyse client requirements and documents and develops proposal schedules and outlines/templates to control proposal development.

Proposal Development Managers

Manage a geographic region, usually at the city or district level, and oversee trading and operations for locations within that region. Collaborate with general managers to ensure organizational goals are met, and manage numerous staff to ensure training needs and key performance indicators are met.

Regional Managers

Plan, direct, or coordinate production activities of an organization to ensure compliance with regulations and standard operating procedures.

Regulatory Affairs Managers

Lead and direct and develop a team of consultants. Work with senior staff to ensure delivery of risk management strategies against agreed priorities. Provide advice on risk management strategies, implementation, independent assessment, control mitigation evaluation and assurance to help clients navigate the challenges, changes, and opportunities affecting their business.

Loss Prevention Managers

Risk Assurance and Advisory Consulting Managers

Plan and direct policies, procedures, or systems to prevent the loss of assets. Determine risk exposure or potential liability, and develop risk control measures.

Risk Managers

Direct an organization's security functions, including physical security and safety of employees and facilities.

Security Managers

Plan, direct, or coordinate service delivery oversight, service level management, reviewing operational supplier performance reports, and highting potential productivity .

Operations Management

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