The role of English proficiency in a global organization

Samantha Ball
two colleagues working outdoors talking to eachother over a laptop and paperwork
Reading time: 4 minutes

To compete in the modern business space, many organizations are shifting to a more global way of working.

The COVID-19 pandemic accelerated digital transformation and globalization across industries but, as many businesses look now to sustaining future growth, the question is: what powers a successful, global organization?

Why English proficiency is key to unlocking international success

According to Pearson’s 2022 Power Skills Survey, one of the biggest factors in effective workplace globalization is the use of English as a common language. The report states “Adopting a common language and ensuring that the entire workforce can access it has become more important than ever before.”

It points to statistics from rising economies in Southeast Asia, showcasing the strength of English use and their respective booming industries:

  • In Indonesia, Southeast Asia’s largest economy in terms of GDP, the service sector employs nearly half of the country’s local workforce.
  • In Thailand, nearly 60% of the country’s GDP is generated by tourism and export-oriented production. Vietnam, one of APAC’s fastest-growing markets and a rising manufacturing powerhouse, counts the US among its top trading partners.
  • The Philippines’ business process outsourcing (BPO) sector, a key pillar of the country’s economy, employs 1.3 million people.

The power of effective communication

Pearson’s 2022 Power Skills Survey is a drop in the ocean of reports hailing effective communication as one of the top factors to both personal and business success. Good communicators have been linked to higher performance in school, at work and in their personal lives. It is no surprise then that good communicators are highly sought after by talent recruiters.

With many businesses moving to hiring outside of traditional location boundaries, more languages are inevitable in the workplace. So, can good communication transcend language barriers?

As the statistics gathered by the Power Skills Survey show, there is evidence that sharing one common language, and therefore enabling more effective communication, can improve business opportunities, workforce growth and ultimately the economy. In the survey report, Norlida Azmi, Group Chief People Officer at Axiata, said:

“Communication is a critical skill that sets the foundation for not only leadership competencies, such as people management and coalition building, but also for wider and effective stakeholder management in the ecosystem – communicating with our shareholders, customers and the communities that we operate in.”

English: the official language of business

While communication for globalization can look different for different markets, the English language is recognized as the prevailing choice for multinational companies. The Harvard Business Review says:

“The need to tightly coordinate tasks and work with customers and partners worldwide has accelerated the move toward English as the official language of business.”

So, with businesses now fighting to grow in a global marketplace, unlocking the power of the English language is crucial to success.

Assessing English proficiency within your organization

The survey shows that many organizations have work to do in this area, even if they view strong English proficiency as extremely important to their roles. It details the current state of assessing candidates’ English language proficiency and the percentage of organizations that have strategies in place to upskill their employees English proficiency. Both leave room for improvement.

According to the survey, the number one way talent acquisition managers test English language skills is at the interview (58%), although 37% aren't measuring English language skills at all. This can be problematic later down the line, as not all four language skills (reading, writing, speaking and listening) will be accurately represented in an interview.

Meanwhile, 27% of businesses use computer-based tests and 14% use paper-based tests to assess English language proficiency. By getting standardized test results, talent managers can more accurately assess if candidates’ English proficiency is suitable for the role, making for more confident and successful hires.

Strategies for English upskilling

Talent managers can also pass on these insights to learning and development managers to help them implement effective English language upskilling programs. While this investment can empower employees to perform better in their new role, it may also improve employee retention and even lead to succession and impact business growth.

 Whether organizations choose to hire new talent with higher levels of English proficiency or invest in learning and development programs to build their employees’ language skills, there are tools available to help.

Pearson Language Solutions for Work enables talent and learning and development managers to fast-track and simplify their recruitment and training processes, giving you total confidence that your candidates and employees have the English language skills to drive your business forward. Find the best language assessment and learning solutions for your organization here.

Drive your business forward with language training

If you liked this blog post and want to learn more, download our PDF report here.

Find out more about how language training and assessment can drive your business forward by checking out our resources for HR professionals, including articles, whitepapers and research.

More blogs from Pearson

  • Man sat outdoors holding a tablet smiling
    Understanding and managing technostress
    By Amy Malloy
    Reading time: 2 minutes

    What is technostress?

    If you find yourself constantly checking social media or feeling pressure to keep up with the latest technology, you may be experiencing technostress. It can show up in different ways, including difficulty focusing on everyday tasks, low motivation or mood, and anxiety around using technology. It even causes some people to avoid digital tools altogether.

    Technostress affects people differently, but at its core is a shared experience, as Chiapetta (2017) defines it: “Technostress is a syndrome that occurs when a person, subjected to information overload and continuous contact with digital devices, develops a state of stress.” This constant exposure to technology has only got more extreme since Chiapetta since defined the syndrome. As a result, technostress is something that more and more people are likely to experience.

  • Students working outside at a wooden bench looking over papers
    Re-engaging learners after the mid-term slump
    By Charlotte Guest
    Reading time: 7 minutes

    Midway through a language course, many teachers observe a common shift: students who were eager to participate at the start become less active and find it harder to initiate speaking activities.

    This phase, known as the mid-term slump, is a typical part of the learning process. As the novelty wears off, workloads increase and students may struggle to see their progress. However, effective teaching strategies can quickly boost motivation again; by modifying classroom activities, reconnecting with students’ motivations and realigning goals, teachers can help students regain their interest in language learning. Here are practical methods for language educators to re-engage students after any mid-semester decline.

    How do you recognize the mid-term slump in language learning?

    Look out for these common signs of the mid-term slump:

    • Reduced participation in speaking activities
    • Lower homework completion rates
    • Less willingness to take risks when speaking
    • A noticeable drop in classroom energy

    Recognizing these signs early allows teachers to introduce new strategies that help students regain focus and motivation.

    Why do students lose interest mid-term?

    Students often experience falls in motivation, enthusiasm and engagement halfway through a course as the initial excitement of learning something new fades, especially if progress feels slow. Although they may be steadily improving, students can easily get frustrated when they cannot yet communicate fluently. Any combination of the following factors can cause or exacerbate a mid-term slump, and understanding them helps teachers respond effectively.

    1. The novelty effect wears off

    At the start of a course, everything feels new and exciting. By mid-semester, routines are established and lessons can begin to feel repetitive.

    2. Cognitive fatigue

    Language learning requires sustained mental effort. After weeks of learning new vocabulary, grammar and pronunciation, students may feel mentally tired.

    3. Unclear progress

    Many students struggle to recognize how much they have improved. If learners cannot see their progress, they may believe they are not advancing.

    4. Competing priorities

    Mid-semester often coincides with exams or assignments in other subjects, which can shift students’ attention away from language study. Acknowledging these challenges helps teachers design strategies that address motivation directly.

    Strategies for keeping students interested in language learning

    Small changes to classroom routines can make a big difference in engagement. The strategies below are especially effective during the second half of a course.

    1. Reset learning goals with students

    Mid-semester is an ideal time to revisit learning objectives. Ask students what they hope to achieve before the course ends.

    For example, learners might aim to:

    • Hold a five-minute conversation
    • Master a set number of vocabulary words
    • Improve pronunciation confidence

    Clear, short-term goals help restore motivation and give students something concrete to work toward.

    2. Introduce gamified review activities

    Games bring energy back into the classroom while reinforcing key concepts.

    Examples include:

    • Vocabulary competitions
    • Quiz-based team challenges
    • Role-playing scenarios
    • Language trivia games

    Gamified activities provide a review without feeling repetitive, which helps combat routine fatigue.

    3. Rotate collaborative learning formats

    Changing how students interact can refresh classroom dynamics.

    Consider introducing:

    • Pair interviews
    • Small group debates
    • Rotating conversation partners
    • Problem-solving tasks in the target language

    These formats encourage social learning, which increases participation and confidence.

    4. Connect lessons to real-world language use

    Students stay motivated when they see how language skills apply outside the classroom.

    Try activities such as:

    • Analyzing song lyrics or film clips
    • Planning a fictional trip abroad
    • Ordering food through role-play scenarios
    • Discussing current events

    Real-world contexts make language learning more meaningful and memorable

    5. Revisit student learning preferences

    Different students engage with language in different ways. A mid-semester check-in can help teachers adapt lessons.

    Ask learners questions like:

    • What classroom activities help you remember vocabulary best?
    • When do you feel most confident speaking?
    • What topics would you like to discuss in class?

    This feedback allows teachers to adjust instruction and create more engaging lessons.

    6. Celebrate small progress milestones

    Students often underestimate their improvement.

    Highlighting progress can boost confidence and motivation. Teachers might:

    • Recognize vocabulary milestones
    • Celebrate improved pronunciation
    • Showcase successful conversations
    • Track weekly progress charts

    Acknowledging growth reminds students that their effort is paying off.

    Brain-based strategies that boost engagement

    Research on learning and cognition shows that certain teaching techniques improve motivation and retention.

    Novelty: Introducing new formats, topics or activities stimulates attention and curiosity.

    Social learning: Students learn more effectively when interacting with peers through discussion and collaboration.

    Movement: Short physical activities or role-playing exercises can re-energize learners and improve focus.

    Spaced practice: Reviewing material regularly in smaller sessions helps students retain vocabulary and grammar more effectively.

    Applying these principles can help sustain engagement throughout the semester.

    Questions teachers can ask to re-engage learners

    Mid-term feedback helps teachers understand what students need to stay motivated.

    Consider asking students:

    • Which classroom activities help you learn the most?
    • What part of language learning feels most challenging right now?
    • What topics would you enjoy discussing in class?
    • What skills would you like to improve before the course ends?
    • What type of practice helps you remember vocabulary best?

    These conversations strengthen teacher-student relationships and ensure lessons meet learners’ needs.

    How SMART goals help restore momentum

    One effective way to overcome the mid-term slump is to set SMART goals, objectives that are specific, measurable, achievable, relevant and time-bound.

    For example:

  • A teacher looking at a laptop with two female students
    Why learn and love grammar in the digital age?
    By Jennifer Recio Lebedev
    Reading time: 5 minutes

    Back in 2023, I gave my first piano recital. Despite having played since childhood, I had limited performance experience. A string of negative self-talk held me back in the past:

    •  I’m bad at performing.
    • I can’t play for other people.

    But then I did it. I sat down at the baby grand, alone on the stage with my teacher in the wings, watching. My performance was not perfect, but I got through it…and my music was met with applause and positive comments afterwards. I have continued to perform each year and although I still get nervous, I know I am improving. The difference is that I am talking and thinking differently about myself and my music. This allows me to perform better.

    Does this make you wonder how much more some English language students could achieve if they let go of their anxiety, dislike and other limiting beliefs about studying and using grammar?