Account Data. If you set up a user account with Pearson, Pearson will collect and process personal information, including your name, email address, username and password, to set up, maintain and enable your access to the account.
Information Requests and Questionnaires. If you complete a questionnaire or contact form on a webpage or otherwise request help or information from us, we will collect personal information that you provide on the questionnaire and contact form, such as your name, email address and information about your background, interests and goals. We use this information so that we can contact and communicate with you, provide program recommendations, answer your questions and provide information and messages to you about educational programs.
Cell Phone — Text Messaging and Calls. If you provide your cell phone number to us and indicate that we may contact you by phone or text message, we may call you and send you text messages to share information related to the Service and to provide support to you. Message, call and data rates of your carrier may apply. You may opt out of receiving these calls and text messages at any time by telling us in a phone call, contacting us or following the instructions contained in a text message. You are not required to provide your cell phone or consent to receiving phone or text messages in order to recieve information and support through the Program.
Payment Data. If you pay any fees or make any purchases through Pearson, Pearson will collect information needed to process payment and communicate with you about it. Payment Data may include, as applicable, order details, name, institution name and address, email address, phone number, shipping and billing addresses, credit/debit card information and any instructions. Payment data submitted will be disclosed to your financial institution and Pearson’s payment processing vendor for the purpose of processing payment.
Application and Enrollment Data. If you apply to an eligible educational program through the Service, we will collect the personal information requested in the application form. In addition, we may collect personal information in providing support to you in exploring and applying to eligible educational programs. The information collected in the online application and in providing support to you may include personal information about your employment history and educational background, such as employers, work experience, schools, areas of study, grades, transcripts and other educational records, together with personal financial information and any other information that you may choose to share or that may be requested in the application and enrollment process for an eligible educational program.
Educational Program Support. If you enroll in an eligible educational program, we may receive personal information from the educational institution for the purpose of providing educational program support services to you. These support services may include course selection and registration assistance, degree audits and assistance to help you be successful and stay on track to complete an educational program and assist you in obtaining financial aid. The personal information may include information about your coursework, grades and other educational records, together with any other personal information that you may choose to share or that may be requested to enable us to provide appropriate support.
Educational Courses. If you register for or purchase educational courses offered through or by Pearson, personal information will be collected and processed for the purpose of delivering such educational courses to you. This personal information may include assignments, student coursework, responses to interactive exercises, assessments, scores, grades and instructor comments. Additional information about how Pearson handles personal information in connection with its courseware is explained in our Digital Learning Services Privacy Notice. Personal information collected by an educational institution or education provider in connection with their courses and programs are subject to the privacy policies of such educational institution or education provider.
Certification Programs. If you register for and take a certification examination offered through or by Pearson, personal information will be collected and processed for the purposes of providing such examination and certification to you. Personal information collected in connection with a certification program will be subject to the privacy policies of the certification provider.
Feedback. Pearson may provide you with the opportunity to respond to surveys and to evaluate and provide feedback on the Service and eligible educational programs offered through the Service. Participation is optional. Pearson may use that information to respond to you about your feedback and to address any issues that you may identify. Pearson may also use survey responses to evaluate, support, maintain and improve products, services or webpages, develop new products and services, conduct educational research and for other purposes specified in the survey.
De-Identified Data. Pearson may de-identify and aggregate information collected in connection with the Service and use it to maintain, support and evaluate the efficacy of the Service; conduct educational research; develop new products and services; and for other purposes. Unless required to do so by law, Pearson will not attempt to re-identify such de-identified data.