Teaching & Learning Blog

Understanding that your students are more than just a grade is one thing; going the extra step to show them you care about them as people is another entirely.

Dr. Terry Austin has been an instructor at Temple College in Temple, Texas for more than 15 years, during which time he’s championed the use of digital learning platforms in his biology and A&P classes.

Terry found out just how important these resources can be for him and students — and for a reason you might not expect.

Warning signs

During his Anatomy & Physiology class, Terry noticed something odd about one of his student’s Early Alerts reports within the Mastering^® A&P platform.

Crista had been doing well. Really well. Her first exam score was in the mid-90s and all her work in the course was great. His dashboard showed her solidly in the green or “low-risk” category. But that unexpectedly changed.

“All of a sudden, kind of out of nowhere, she seemed to fall off a cliff,” said Terry. “She fell pretty quickly into the yellow (medium-risk) and even red (high-risk) category, and it felt like there must be something else going on.”

Normally, you’d expect a noticeable drop in grade to trigger an alert, but this was something different.

“Her Mastering grade didn’t really drop at all, but Early Alerts noticed something going on. That’s what really triggered me to want to reach out. It felt like talking to her was probably the best idea.”

The human connection

Crista was a little shocked to receive Terry’s call.

“Her reaction when I first reached out was a little bit of a startle. I don’t think she was expecting to get a phone call from her professor,” said Terry. “She was almost in tears when I answered — she was really concerned.”

After reassuring her that her grade was just fine, he explained that there was an alert in Mastering telling him that something might be amiss.

He soon found out what that was.

Crista and her husband had been in the hospital the previous weekend with their son, who had broken his arm. A surgery and complications had kept her there for several days. Her husband had brought her laptop to the hospital, and she tried to keep up with her coursework while sitting anxiously beside her son’s bed.

It also became clear why the system had created an alert for Crista.

"She was distracted,” said Terry. "Her correct on first try score dropped, the attempts it took her to get the correct answers rose, but her grade stayed solid.”

That’s what triggered an “aha” moment for Terry.

“If I was looking at nothing but her grade, I never would’ve known anything was going on. The ability to see the need to make an outreach really was empowering.”

Crista’s reaction to his reaching out to make a connection with her as a person — not just a student — drove that feeling home, and also made her see Terry as something more than just a teacher. It went beyond just gratitude.

"It really did seem like a gushing appreciation that somebody seemed to care enough to make sure she was OK.”

With great power...

Terry now likens his experience to a popular comic book trope.

“For me, it did feel like that super power moment. I got that ability to see into a troubled moment in her life, I got the chance to reach out, and I guess — maybe more importantly — I took that chance.”

Not only was he able to reassure Crista that her grade was all right, but he was able to reassure himself that she was all right.

“Her grades were fine — I knew she was OK as a student — but I also knew looking at that shift from green to yellow — something had caused that to happen. It felt really nice being able to reach out and know that she was OK.”

Terry says that this experience did truly change the way he looks at his students.

“It’s a reminder for me that my students are far more than just their grades. It was an insight and really an awakening that there’s more going on with my students than just that grade in the moment. It’s a reminder that there’s a person behind that grade, it’s not just a number.”

He finds that this technology is like having a window to peek through; to have an idea whether everything is all right, or whether he might need to reach out again.

As for that feeling of having a super power?

“It's one of those moments that kind of comes with great responsibility. And it would be nice to think instructors don’t ignore the opportunity being handed to them.”

Learn more about the Early Alerts technology in this story.  

 

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In the post-2020 remote learning world, how do you stand out from the crowd? With universities being forced to put many of their programs and courses online because of the pandemic — and then keeping them there because now they’re ‘online’ — how do you get prospective students to consider your online courses and your online programs over the thousands now available at the click of a mouse?

First, the differences between “remote” learning and “online” learning stem from how each program was structured and envisioned. Remote learning is characterized by inconsistency and a lack of structure and is usually a reaction to an external force necessitating the need to go online quickly (as illustrated by the 2020 pandemic). At its best, learning materials and assessment are thought out in advance and instructors are trained in online teaching methods. At its worst, faculty is trying to figure out, week by week, how to convert their face-to-face content to an online format, which often results in synchronous video lectures and outdated text materials.

On the other hand, online learning is characterized by planning, consistency, and an understanding of the virtual environment, which includes the intentional use of technology to meet online teaching needs (meaning it can be a truly asynchronous experience). Assignments and student assessment are tied to outcomes and objectives which are clearly stated, course materials are planned accordingly and created for online learning, and students don’t have to guess or wonder what is expected of them from week to week.

Your programs are online and intentional. How do you tell students?

Once you have a program filled with courses that are intentional, engaging, and authentic, you need to be able to quantify this information. What’s the data that supports the claim that your courses and programs are superior?

Many will start by analyzing basic data from their learning management system (LMS).

• How do students do on quizzes and exams?
  
• How long are they active in their course?
  
• Where are they spending their time?

While these are definitely data points, are they the right data points? A student who aces every exam may just be a good test taker. What does it really mean when Andre was logged into the Week 1 Discussion for four hours — did he log in and then walk away after 30 minutes? These basic data points don’t tell prospective students much about the quality of your online courses. You need to provide information that goes deeper than basic LMS information.

While there is no magic formula, there are some strategies you can implement to obtain meaningful information and data points that are worth marketing.

1. Design assessments that matter. What type of assignments and student assessment are in your courses? It’s more impressive to share an average pass rate of 85% when assignments are mapped to objectives and based on real-world situations. An 85% pass rate in a course with nothing but quizzes and exams is less inspiring.
   
2. Survey students for concrete experiences. What do students really think about your courses and programs? When creating student surveys, ask meaningful questions. While this seems obvious, it’s still surprising how many course surveys we continue to see with questions like, “Would you recommend this course to a friend?” Relevant survey questions are pointed and meaningful, such as, “What were you able to take from this course and immediately practice on the job/in the real world?”
   
3. Assess student confidence before and after. A good course starts with objectives. At the beginning of the course when you are telling students what they will be able to do by the end of the course, assess their confidence level as well. “How confident are you that you will be able to do A, B, and C?” Then, at the end, assess their confidence again. “How confident are you now that you will be able to do A, B, and C?” Combining an assessment of students’ before and after confidence with other meaningful survey questions (see above), and you have a powerful marketing tool.
   
4. Use basic LMS data to determine where students are struggling in your program, and then fix those issues. While not really marketable, analyzing LMS data to continually improve student performance will reap its own rewards. Using LMS data to determine students’ pain points and then adjusting assignments and content accordingly will only improve your pass rates, retention, and student satisfaction — which will result in improved student survey results and more marketing opportunities.

From Measuring to Messaging

Let’s look at an example. Say a prospective student is comparing two online marketing programs, each with a testimonial. Which one sounds like the better program?

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