We know that what’s really important – commercially, strategically, ethically – is that every product we make and sell can be measured and judged by the outcomes it helps to achieve.
When we talk about our social impact, we might point to the children in the poorest communities that are now in school for the first time in their lives. We might talk about the young innovative companies we’re helping to develop, or the global policy consensus we’re trying to forge.
Ultimately though, we’re focused on results for people. The bit that comes after we’ve done our job well; the promotion achieved, the fledgling business created, the new skill mastered, the education system working more effectively for all. When one of our products helps someone realise their ambition, and when that happens time and again, all over the world, then that is impact… and it’s also good business.