Secure Checkout

Excellence in Business Communication, 13th edition

  • Courtland L. Bovee, 
  • John V. Thill

Choose the option that's right for you

$9.99 / mo

4-month term, pay monthly or pay $39.96

Enjoy these features

  • Up to 2 devices
  • Exclusive offers

$14.99 / mo

4-month term, pay monthly or pay $59.96

Enjoy these features

  • Up to 2 devices
  • Exclusive offers

Looking for your MyLab or Mastering eTextbook? Find it hereOpens in an new tab

Learn more, spend less

  • Study smarter, not harder

    Save time with study tools in your eTextbook

  • Watch and learn

    Videos & animations bring concepts to life

  • Listen on the go

    Learn how you like with full eTextbook audio

  • Learn anytime, anywhere

    Get the app to access your eTextbook whenever you need it

  • Make it your own

    Your notes. Your highlights. Your eTextbook

Overview

Following in the wake of the digital revolution and the advent of social media, business communication has been hit by yet another revolutionary change: the rise of intelligent communication technology. In this 13th Edition of Boveé and Thill’s Excellence in Business Communication, the most significant and recent technology-related changes affecting the business world are thoroughly discussed. Not to be forgotten, the text continues to emphasize the fundamental skills and principles of business communication. Featuring practical advice, time-tested processes, and real-world examples, Excellence in Business Communication is the premier text for honing and developing business students’ essential communication skills.

Features and benefits

MyLab gives you the tools you need to learn — and to get a better grade

  • Personalized study tools: Show you what you know, what you don’t, and where to spend your time to fill the gaps
  • Immediate feedback: On assignments and quizzes — and assistance with each problem if you need it — helps you get unstuck
  • The mobile eText: Lets you learn on your terms, wherever you are

Published by Pearson (September 15th 2020) - Copyright © 2020

ISBN-13: 9780135642788

Subject: Business Communication

Category: Excellence in Business Communication

Table of contents

PART 1: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION

  1. Professional Communication in a Digital, Social, Mobile World
  2. Interpersonal Communication Skills
  3. Collaboration and Business Etiquette
  4. Communication Challenges in a Diverse, Global Marketplace

PART 2: APPLYING THE THREE-STEP WRITING PROCESS

  1. Planning Business Messages
  2. Writing Business Messages
  3. Completing Business Messages

PART 3: CRAFTING BRIEF BUSINESS MESSAGES

  1. Crafting Messages for Digital Channels
  2. Writing Routine and Positive Messages
  3. Writing Negative Messages
  4. Writing Persuasive Messages

PART 4: PREPARING REPORTS AND PRESENTATIONS

  1. Planning Reports and Proposals
  2. Writing and Completing Reports and Proposals
  3. Developing and Delivering Business Presentations

PART 5: WRITING EMPLOYMENT MESSAGES AND INTERVIEWING FOR JOBS

  1. Building Careers and Writing Résumés
  2. Applying and Interviewing for Employment

Your questions answered

Choose from one eTextbook or over 1,500 eTextbooks and study tools, all in one place, for one low monthly subscription. A Single plan includes the use of 1 eTextbook title and study tools. A Multi plan gives you access to more than 1,500 eTextbook titles and study tools. Plus, with the app, put textbooks in your pocket and learn wherever.

Make the most of your study time with offline access, enhanced search, notes and flashcards — to get organized, get the work done quicker and get results.

A Pearson eTextbook is an easy-to-use digital version of the book. You can add notes and highlights, plus learn on the go with the Pearson+ mobile app. Listen on the go with the audiobook feature, available for most titles.

When you choose a plan, you're signing up for a 4-month 'term'. You can opt to make a one-time payment for the initial 4-month term or pay monthly. If you opt for monthly payments, we will charge your payment method each month until your 4-month term has ended. You can turn on auto-renew in My account at any time to continue your subscription before your 4-month term has ended.

When you purchase a Pearson+ subscription, it will last 4 months. Before your initial 4-month term ends, you can extend your subscription by turning auto-renew on in My account.

If you turn auto-renew on, we’ll automatically renew your subscription and charge you every month until you turn off auto-renew. If you made a one-time payment for your initial 4-month term, you’ll now pay monthly.

To avoid the next payment charge, make sure you turn auto renewal off 1 day before the auto renewal date. You can subscribe again after auto-renew has been turned off by purchasing another Pearson+ subscription. We use your credit card to renew your subscription automatically. To make sure your learning is uninterrupted, please check your card details before your first monthly payment.

With a Multi Pearson+ subscription plan, you can download up to 10 titles from your library on each of your authorized smartphone and tablet devices every month.

When you’re using your Multi Pearson+ subscription plan in a browser, you can select and read from as many titles as you like.