Marketing Management

Marketing Management, 15th edition

  • Philip Kotler, 
  • Kevin Lane Keller

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Overview

Marketing Management brings you the latest in marketing theory and practice. Coverage offers a complete picture of today's economic, environmental, and technological changes in marketing. You'll learn to build a consensus among internal marketing stakeholders and ensure that an organization is integrating a breadth of marketing tools effectively. The text also explores fostering a solid relationship with customers, while getting the desired return on your marketing investment. Best practices when it comes to adhering to the industry's highest legal and ethical standards are also discussed at length.

The 15th Edition has been fully updated to reflect the marketing industry of today. New features have also been added, such as in-text boxes illustrating chapter concepts via real-world examples.

Published by Pearson (March 8th 2021) - Copyright © 2021

ISBN-13: 9780137344918

Subject: Marketing

Category: Marketing Management & Strategy

Table of contents

PART 1: UNDERSTANDING MARKETING MANAGEMENT
1. Defining Marketing for the New Realities
2. Developing Marketing Strategies and Plans

PART 2: CAPTURING MARKETING INSIGHTS
3. Collecting Information and Forecasting Demand
4. Conducting Marketing Research

PART 3: CONNECTING WITH CUSTOMERS
5. Creating Long-term Loyalty Relationships
6. Analyzing Consumer Markets
7. Analyzing Business Markets
8. Tapping into Global Markets

PART 4: BUILDING STRONG BRANDS
9. Identifying Market Segments and Targets
10. Crafting the Brand Positioning
11. Creating Brand Equity
12. Meeting Competition and Driving Growth

PART 5: SHAPING THE MARKET OFFERINGS
13. Setting Product Strategy
14. Designing and Managing Services
15. Introducing New Market Offerings
16. Developing Pricing Strategies and Programs

PART 6: DELIVERING VALUE
17. Designing and Managing Integrated Marketing Channels
18. Managing Retailing, Wholesaling, and Logistics

PART 7: COMMUNICATING VALUE
19. Designing and Managing Integrated Marketing Communications
20. Managing Digital Communications: Online, Social Media and Mobile Marketing
21. Managing Mass Communications: Advertising, Sales Promotions, Events and Experiences, and Public Relations
22. Managing Personal Communications: Direct Marketing, Word of Mouth, and Personal Selling

PART 8: MANAGING THE MARKETING ORGANIZATION
23. Conducting Marketing Responsibly for Long-Term Success

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