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Foodservice Organizations: A Managerial and Systems Approach, 9th edition

  • Mary Gregoire

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Overview

Foodservice Organizations presents a unique systems model to explain and understand foodservice management. You'll discover how to successfully transform human, material, facility, and operational inputs into meals, customer satisfaction, employee satisfaction, and financial accountability.

Published by Pearson (July 14th 2021) - Copyright © 2017

ISBN-13: 9780137408948

Subject: Culinary Arts & Hospitality Management

Category: Food Science

Table of contents

I. The Foodservice Systems Model
1. Systems Approach to a Foodservice Organization 
2. Managing Quality 
3. The Menu 

II. Transformation: Functional Subsystems
4. Food Product Flow and Kitchen Design 
5. Procurement 
6. Food Production 
7. Distribution and Service 
8. Safety, Sanitation, and Maintenance 

III. Transformation: Management Functions and Linking Processes
9. Management Principles 
10. Leadership and Organizational Change 
11. Decision Making, Communication, and Balance 
12. Management of Human Resources 
13. Management of Financial Resources 
14. Marketing Foodservice 

IV. Outputs of the System
15. Meals, Satisfaction, and Accountability 

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