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Check-in Check-Out: Managing Hotel Operations, 10th edition

  • Gary K. Vallen, 
  • Jerome J. Vallen

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Overview

PART 1: THE HOTEL INDUSTRY
1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structures of the Hotel Industry

PART 2: THE RESERVATION PROCESS
4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Bookings

PART 3: GUEST SERVICES AND RATE STRUCTURES
7. Managing Guest Services
8. From Arrival to Rooming
9. The Role of the Room Rate

PART 4: THE REVENUE CYCLE
10. Billing the Guest Folio
11. Cash or Credit: The City Ledger

PART 5: TECHNOLOGY
12. The Night Audit
13. Hotel Technology

Published by Pearson (July 23rd 2021) - Copyright © 2018

ISBN-13: 9780137409051

Subject: Culinary Arts & Hospitality Management

Category: Hospitality Management / Accounting / HR

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