Check-in Check-Out: Managing Hotel Operations, 10th edition

  • Gary K. Vallen, 
  • Jerome J. Vallen

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Overview

Check-in Check-Out details best practices and future trends, and is revised to reflect the rapidly changing hotel industry. Concepts are presented based on the flow of the guest's experience, from reservation, arrival, and registration to service purchasing, departure, billing, and recordkeeping.

Published by Pearson (July 23rd 2021) - Copyright © 2018

ISBN-13: 9780137409051

Subject: Culinary Arts & Hospitality Management

Category: Hospitality Management / Accounting / HR

Table of contents

PART 1: THE HOTEL INDUSTRY
1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structures of the Hotel Industry

PART 2: THE RESERVATION PROCESS
4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Bookings

PART 3: GUEST SERVICES AND RATE STRUCTURES
7. Managing Guest Services
8. From Arrival to Rooming
9. The Role of the Room Rate

PART 4: THE REVENUE CYCLE
10. Billing the Guest Folio
11. Cash or Credit: The City Ledger

PART 5: TECHNOLOGY
12. The Night Audit
13. Hotel Technology

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