Secure Checkout

Technical Communication, 15th edition

  • John M. Lannon, 
  • Laura J. Gurak

Your access includes:

  • Search, highlight, notes, and more
  • Easily create flashcards
  • Use the app for access anywhere
  • 14-day refund guarantee

$10.99per month

Minimum 4-month term, pay monthly or pay $43.96 upfront

Looking for your MyLab or Mastering eTextbook? Find it hereOpens in an new tab

Learn more, spend less

  • Watch and learn

    Videos & animations bring concepts to life

  • Listen on the go

    Learn how you like with full eTextbook audio

  • Find it fast

    Quickly navigate your eTextbook with search

  • Stay organized

    Access all your eTextbooks in one place

  • Easily continue access

    Keep learning with auto-renew

Overview

Technical Communication offers complete coverage to develop you skills in technical communication, business communication, and professional writing. Today's workplace requires writing emails, memos, letters and informal reports, as well as more complex communications, such as formal reports, proposals, web pages and presentations. The text guides you to write persuasively, effectively and with perspective on technological innovations and global communications. Lannon and Gurak incorporate the interpersonal, logical, ethical and cultural demands of different forms of workplace communications and prepare you to navigate these considerations with ease.

The 15th Edition incorporates the latest innovations in workplace communication. The text retains the features that have made it a best-seller in technical communication, with updates that reflect the needs of today's technologically sophisticated, diverse and global workforce.

Published by Pearson (April 13th 2021) - Copyright © 2020

ISBN-13: 9780137477548

Subject: Composition

Category: Technical Communication

Overview

I. COMMUNICATING IN THE WORKPLACE

  1. Introduction to Technical Communication
  2. Meeting the Needs of Specific Audiences
  3. Persuading Your Audience
  4. Weighing the Ethical Issues
  5. Teamwork and Global Considerations
  6. An Overview of the Technical Writing Process

II. THE RESEARCH PROCESS

  1. Thinking Critically about the Research Process
  2. Evaluating and Interpreting Information
  3. Summarizing Research Findings and Other Information

III. ORGANIZATION, STYLE, AND VISUAL DESIGN

  1. Organizing for Readers
  2. Editing for a Professional Style and Tone
  3. Designing Visual Information
  4. Designing Pages and Documents

IV. SPECIFIC DOCUMENTS AND APPLICATIONS

  1. Email
  2. Workplace Memos and Letters
  3. Résumés and Other Job-Search Materials
  4. Technical Definitions
  5. Technical Descriptions, Specifications, and Marketing Materials
  6. Instructions and Procedures
  7. Informal Reports
  8. Formal Analytical Reports
  9. Proposals
  10. Oral Presentations and Video Conferencing
  11. Blogs, Wikis, and Web Pages
  12. Social Media

V. RESOURCES FOR TECHNICAL WRITERS

  • Appendix A: A Quick Guide to Documentation
  • Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

Works Cited

Index

Your questions answered

Pearson+ is your one-stop shop, with eTextbooks and study videos designed to help students get better grades in college.

A Pearson eTextbook is an easy‑to‑use digital version of the book. You'll get upgraded study tools, including enhanced search, highlights and notes, flashcards and audio. Plus learn on the go with the Pearson+ app.

Your eTextbook subscription gives you access for 4 months. You can make a one‑time payment for the initial 4‑month term or pay monthly. If you opt for monthly payments, we will charge your payment method each month until your 4‑month term ends. You can turn on auto‑renew in My account at any time to continue your subscription before your 4‑month term ends.

When you purchase an eTextbook subscription, it will last 4 months. You can renew your subscription by selecting Extend subscription on the Manage subscription page in My account before your initial term ends.

If you extend your subscription, we'll automatically charge you every month. If you made a one‑time payment for your initial 4‑month term, you'll now pay monthly. To make sure your learning is uninterrupted, please check your card details.

To avoid the next payment charge, select Cancel subscription on the Manage subscription page in My account before the renewal date. You can subscribe again in the future by purchasing another eTextbook subscription.

Channels is a video platform with thousands of explanations, solutions and practice problems to help you do homework and prep for exams. Videos are personalized to your course, and tutors walk you through solutions. Plus, interactive AI‑powered summaries and a social community help you better understand lessons from class.

Channels is an additional tool to help you with your studies. This means you can use Channels even if your course uses a non‑Pearson textbook.

When you choose a Channels subscription, you're signing up for a 1‑month, 3‑month or 12‑month term and you make an upfront payment for your subscription. By default, these subscriptions auto‑renew at the frequency you select during checkout.

When you purchase a Channels subscription it will last 1 month, 3 months or 12 months, depending on the plan you chose. Your subscription will automatically renew at the end of your term unless you cancel it.

We use your credit card to renew your subscription automatically. To make sure your learning is uninterrupted, please check your card details.