Hotel Operations Management

Hotel Operations Management, 3rd edition

  • David K. Hayes, 
  • Jack D. Ninemeier, 
  • Allisha A. Miller

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Overview

Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. This title gives prospective hotel managers insight into all the procedures effective managers use to ensure your hotel's -- and your own -- success.

Published by Pearson (July 14th 2021) - Copyright © 2017

ISBN-13: 9780137506040

Table of contents

1. The Hotel Industry: Overview and Professional Career Opportunities
2. Guest Service
3. The Hotel General Manager
4. Management, Supervision and Service Skills for the G.M.
5. Human Resources
6. Accounting
7. Revenue Management
8. Sales and Marketing
9. The Front Office
10. Housekeeping
11. Food and Beverage
12. Facility Engineering and Maintenance
13. Safety and Property Security
14. Franchise Agreements and Management Contracts
15. Managing in the Global Hotel Industry

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