Managing Supply Chain and Operations: An Integrative Approach, 2nd edition
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Managing Supply Chain and Operations employs a four-part integrative model to tie together the key functions of supply chain, operations, and customer relationship management. The text shows the importance of supply chain and operations management, using real-world scenarios to help prepare you for your future career.
Published by Pearson (July 14th 2021) - Copyright © 2019
Table of contents
PART I: INTEGRATING SUPPLY CHAIN AND OPERATIONS MANAGEMENT
1. Introduction to Supply Chain and Operations Management
2. Supply Chain and Operations Strategy
PART II: INNOVATING SUPPLY CHAIN AND OPERATIONS
3. Product and Process Design and Mapping
4. Service Design
5. Customer Relationship Management
PART III: IMPACTING SUPPLY CHAIN AND OPERATIONS PERFORMANCE
6. Strategic Sourcing
7. Supplier Management
8. Demand Management and Forecasting
9. Inventory Management Fundamentals and Independent Demand
10. Sales and Operations Planning and Enterprise Resource Planning
PART IV: IMPROVING SUPPLY CHAIN AND OPERATIONS MANAGEMENT PERFORMANCE
12. Project Management
13. Supply Chain Quality Management
14. Statistical Process Control
15. Lean and Six Sigma Management and Leading Change
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