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Human Relations: Interpersonal Job-Oriented Skills, 12th edition

  • Andrew J. DuBrin

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Overview

With Human Relations you'll hone your interpersonal skills for today's work environment. The text covers key concepts for success, then provides hands-on ways to develop practical human relations skills. Skill development exercises and self-assessment quizzes are included to guide your progress.

Published by Pearson (July 14th 2021) - Copyright © 2015

ISBN-13: 9780137525454

Subject: Management

Category: Human Resource Management

Table of contents

1. A Framework for Interpersonal Skill Development
2. Understanding Individual Differences
3. Building Self-Esteem and Self-Confidence
4. Interpersonal Communication
5. Interpersonal Skills for the Digital World
6. Developing Teamwork Skills
7. Group Problem Solving and Decision Making
8. Cross-Cultural Relations and Diversity
9. Resolving Conflicts with Others
10. Becoming an Effective Leader
11. Motivating Others
12. Helping Others Develop and Grow
13. Positive Political Skills
14. Customer Satisfaction Skills
15. Enhancing Ethical Behavior
16. Stress Management and Personal Productivity
17. Job Search and Career Management Skills

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