Conflict Survival Kit: Tools for Resolving Conflict at Work, 2nd edition

  • Daniel B. Griffith, 
  • Cliff Goodwin

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The Conflict Survival Kit focuses on topics that prepare you to address conflict in organizations. You’ll learn important interpersonal and management skills as well as strategies for immediate use in the workplace as you explore conflict theories, frameworks and models.

Published by Pearson (July 14th 2021) - Copyright © 2013

ISBN-13: 9780137549917

Subject: Entrepreneurship

Category: Conflict Survival Kit: Tools for Resolving Conflict at Work

Table of contents

Brief Contents

  1. The Nature of Conflict

Part I: The Theory and Context for Managing Conflict in the Workplace

  1. Preventing Conflict
  2. Approaches to Conflict
  3. Working Toward Collaboration

Part II: Interpersonal Communication Skills for Resolving Conflict

  1. The Three Channels of Communication
  2. Listening to Resolve Conflict and Build Lasting Relationships
  3. The Communication Continua

Part III: Preparing to Resolve Conflicts

  1. Are You Capable?
  2. Opening the Doors to Conflict Resolution

Part IV: Application and Practice

  1. The Building Blocks of Collaboration
  2. Integrative Negotiation: Negotiating as Partners
  3. Overcoming Barriers to Integrative Negotiation
  4. Mediating Conflicts Between Parties
  5. Decision-Making Choices for the Manager
  6. Handling Conflicts Requiring Direct Confrontation
  7. Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
  8. Achieving Effectiveness as a Conflict Manager

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