Conflict Survival Kit: Tools for Resolving Conflict at Work, 2nd edition
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The Conflict Survival Kit focuses on topics that prepare you to address conflict in organizations. You’ll learn important interpersonal and management skills as well as strategies for immediate use in the workplace as you explore conflict theories, frameworks and models.
Published by Pearson (July 14th 2021) - Copyright © 2013
Category: Introduction to Entrepreneurship
Table of contents
1. The Nature of Conflict
Part I: The Theory and Context for Managing Conflict in the Workplace
2. Preventing Conflict
3. Approaches to Conflict
4. Working Toward Collaboration
Part II: Interpersonal Communication Skills for Resolving Conflict
5. The Three Channels of Communication
6. Listening to Resolve Conflict and Build Lasting Relationships
7. The Communication Continua
Part III: Preparing to Resolve Conflicts
8. Are You Capable?
9. Opening the Doors to Conflict Resolution
Part IV: Application and Practice
10. The Building Blocks of Collaboration
11. Integrative Negotiation: Negotiating as Partners
12. Overcoming Barriers to Integrative Negotiation
13. Mediating Conflicts Between Parties
14. Decision-Making Choices for the Manager
15. Handling Conflicts Requiring Direct Confrontation
16. Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
17. Achieving Effectiveness as a Conflict Manager
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