Managing Business Process Flows, 3rd edition
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With a structured, data-driven approach, Managing Business Process Flows shows how managers can design and manage process structure and process drivers to improve the performance of any business process. In each chapter, idea development is illustrated with contemporary examples from practice.
Published by Pearson (October 7th 2021) - Copyright © 2012
Subject: Operations Management
Category: Advanced Operations Management
Table of contents
PART I: PROCESS MANAGEMENT AND STRATEGY
- Chapter 1: Products, Processes, and Performance
- Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
- Chapter 3: Process Flow Measures
- Chapter 4: Flow-Time Analysis
- Chapter 5: Flow Rate and Capacity Analysis
- Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
- Chapter 7: Managing Flow Variability: Safety Inventory
- Chapter 8: Managing Flow Variability: Safety Capacity
- Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
- Chapter 10: Lean Operations: Process Synchronization and Improvement
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