Secure Checkout

Managing Conflict through Communication, 5th edition

  • Dudley D. Cahn, 
  • Ruth Anna Abigail

Your access includes:

  • Search, highlight, notes, and more
  • Easily create flashcards
  • Use the app for access anywhere
  • 14-day refund guarantee

$10.99per month

Minimum 4-month term, pay monthly or pay $43.96 upfront

Looking for your MyLab or Mastering eTextbook? Find it hereOpens in an new tab

Learn more, spend less

  • Listen on the go

    Learn how you like with full eTextbook audio

  • Find it fast

    Quickly navigate your eTextbook with search

  • Stay organized

    Access all your eTextbooks in one place

  • Easily continue access

    Keep learning with auto-renew

Overview

Comprehensive and accessible coverage of the study of conflict

 

Managing Conflict Through Communication helps students approach conflict  constructively and learn more positive conflict management and resolution skills.

 

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

 

This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab.

 

Learning Goals

Upon completing this book, readers will be able to:

  • Exercise positive conflict management and resolution skills
  • Understand why communication is essential to interpersonal relationships
  • Question the thoughts, feelings, and behaviors about conflict they have experienced in the past

Published by Pearson (July 14th 2021) - Copyright © 2014

ISBN-13: 9780137614738

Subject: Communication

Category: Communication Styles & Methods

Overview

1) Brief Table of Contents

  1. Brief Table of Contents

  2. Full Table of Contents

Part One: Managing the Conflict Process

  • Chapter 1: Introduction to the Study of Conflict
  • Chapter 2: Communication Options in Conflict
  • Chapter 3: Managing Conflict from a Theoretical Perspective
  • Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation

  • Chapter 5: Managing Violent Tendencies
  • Chapter 6: Managing the Conflict Climate
  • Chapter 7: Managing Face
  • Chapter 8: Managing Anger and Stress
  • Chapter 9: Managing Conflict through Forgiveness

Part Three: Broadening Our Understanding of Conflict Processes

  • Chapter 10: Managing Win-Lose Conflicts through Negotiation
  • Chapter 11: Managing Other's Disputes through Mediation
  • Chapter 12: Managing Workplace Conflict
  • Chapter 13: Managing Social Conflict

2) Full Table of Contents

Part One: Managing the Conflict Process

  • Chapter 1: Introduction to the Study of Conflict
    • What This Textbook Offers You
    • The Nature of Conflict
    • Conflict Management
  • Chapter 2: Communication Options in Conflict
    • Intangible Conflict Issues
    • Dysfunctional Conflict Cycles
    • Functional Conflict Cycles
    • Collaboration: The Preferred Approach
    • Communication Considerations: Choosing The Appropriate Communication Option
  • Chapter 3: Managing Conflict from a Theoretical Perspective
    • Intrapersonal Theories of Conflict
    • Relationship Theories of Conflict
  • Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
    • The S-TLC System

Part Two: Breaking the Cycle of Escalation

  • Chapter 5: Managing Violent Tendencies
    • Why Are People Violent?
    • Interpersonal Violence Defined
    • Two Types Of Interpersonal Violence
    • Communication Approaches To The Study Of Interpersonal Violence
    • Conflict May Be Inevitable But Violence Is Not
  • Chapter 6: Managing the Conflict Climate
    • Conflict Climate
    • Managing the Conflict Climate
  • Chapter 7: Managing Face
    • Understanding the Demands of Face
    • Two Types of Face: Positive and Autonomous Face
    • Face Management
  • Chapter 8: Managing Anger and Stress
    • Stress Management
    • Anger Management
  • Chapter 9: Managing Conflict through Forgiveness
    • The Need For Forgiveness And Reconciliation
    • Advantages of Forgiveness
    • Working through Forgiveness and Possible Reconciliation
    • Moving beyond Victimization

Part Three: Broadening Our Understanding of Conflict Processes

  • Chapter 10: Managing Win-Lose Conflicts through Negotiation
    • The Need for Negotiation
    • Negotiation Basics
    • Generating More Options
  • Chapter 11: Managing Other’s Disputes through Mediation
    • The Need for Mediation
    • Formal Versus Informal Mediation
    • The Role of the Mediator
    • The Mediation Process: Step by Step
  • Chapter 12: Managing Workplace Conflict
    • Conflicts Arising Out Of Differences In Goal Seeking
    • Conflicts Arising Out Of Differences In Level Of Group Development
    • Conflicts Arising Out Of Differences In Role Expecations
    • How To Manage Workplace Conflict
    • Differences In People: Diversity In The Workplace
    • Work-Life Conflicts
    • Workplace Bullying
  • Chapter 13: Managing Social Conflict
    • The Clash of Worldviews: Intractable Issues
    • When World Views Clash: Conflicts Between You And “The Other.”

Your questions answered

Pearson+ is your one-stop shop, with eTextbooks and study videos designed to help students get better grades in college.

A Pearson eTextbook is an easy‑to‑use digital version of the book. You'll get upgraded study tools, including enhanced search, highlights and notes, flashcards and audio. Plus learn on the go with the Pearson+ app.

Your eTextbook subscription gives you access for 4 months. You can make a one‑time payment for the initial 4‑month term or pay monthly. If you opt for monthly payments, we will charge your payment method each month until your 4‑month term ends. You can turn on auto‑renew in My account at any time to continue your subscription before your 4‑month term ends.

When you purchase an eTextbook subscription, it will last 4 months. You can renew your subscription by selecting Extend subscription on the Manage subscription page in My account before your initial term ends.

If you extend your subscription, we'll automatically charge you every month. If you made a one‑time payment for your initial 4‑month term, you'll now pay monthly. To make sure your learning is uninterrupted, please check your card details.

To avoid the next payment charge, select Cancel subscription on the Manage subscription page in My account before the renewal date. You can subscribe again in the future by purchasing another eTextbook subscription.

Channels is a video platform with thousands of explanations, solutions and practice problems to help you do homework and prep for exams. Videos are personalized to your course, and tutors walk you through solutions. Plus, interactive AI‑powered summaries and a social community help you better understand lessons from class.

Channels is an additional tool to help you with your studies. This means you can use Channels even if your course uses a non‑Pearson textbook.

When you choose a Channels subscription, you're signing up for a 1‑month, 3‑month or 12‑month term and you make an upfront payment for your subscription. By default, these subscriptions auto‑renew at the frequency you select during checkout.

When you purchase a Channels subscription it will last 1 month, 3 months or 12 months, depending on the plan you chose. Your subscription will automatically renew at the end of your term unless you cancel it.

We use your credit card to renew your subscription automatically. To make sure your learning is uninterrupted, please check your card details.