Framework for Human Resource Management, A, 7th edition

  • Gary Dessler

Choose the option that's right for you


$9.99 / mo

4-month minimum term for $39.96

  • Access this eText title
  • Up to 2 devices
  • Discounted tutor access


$14.99 / mo

4-month minimum term for $59.96

  • Access over 1,500 titles
  • Up to 2 devices
  • Discounted tutor access

Learn more, spend less

  • Learn anytime, anywhere

    Get the app to access your eText whenever you need it

  • Make it your own

    Your notes. Your highlights. Your eText

  • Find it fast

    Quickly navigate your eText with search

  • Stay organized

    Access all your eTexts in one place

  • Easily continue access

    Keep learning with auto-renew


A Framework for Human Resource Management offers a concise yet thorough review of essential HR management concepts. The text provides coverage of fundamental practices, methods, topics and relevant legal findings in a highly accessible format.

Published by Pearson (July 14th 2021) - Copyright © 2013

ISBN-13: 9780137614967

Subject: Management

Category: Human Resource Management

Table of contents

Part I: Labor Relations Overview
1: Introduction to Labor Relations
2: History and Law of Labor Relations in the Private Sector
3: Public Sector Labor Relations: History & Laws

Part II: The Collective Bargaining Process
4: Establishing a Bargaining Unit and the Organizing Campaign
5: Negotiation Models, Strategies, and Tactics
6: Negotiating a Collective Bargaining Agreement

Part III: Cost of Labor Contracts
7: Wage and Salary Issues
8: Employee Benefits
9: Job Security and Seniority

Part IV: The Labor Relations Process in Action
10: Unfair Labor Practices and Contract Enforcement
11: Grievance and Disciplinary Procedures
12: The Arbitration Process
13: Comparative Global Industrial Relations

PART I: Introduction
1. Managing Strategic Human Resources Today
What Is Human Resource Management?
Trends Influencing Human Resource Management
The New Human Resource Managers
Strategic Human Resource Management
The Plan of This Book
CASE INCIDENT: Jack Nelson's Problem
CONTINUING CASE: Carter Cleaning Company

2. Managing Equal Opportunity and Diversity
Selected Equal Employment Opportunity Laws
Defenses Against Discrimination Allegations
Illustrative Discriminatory Employment Practices
The EEOC Enforcement Process
Diversity Management and Affirmative Action Programs
CASE INCIDENT: A Case of Racial Discrimination?
CONTINUING CASE: Carter Cleaning Company
VIDEO CASE: Human Resource Management (At Patagonia)
VIDEO CASE: Equal Employment (UPS)

PART II: Recruiting and Placing Employees
3. Personnel Planning, Recruiting, and Talent Management
The Talent Management Framework
The Basics of Job Analysis
The Recruitment and Selection Process
Workforce Planning and Forecasting
Recruiting Job Candidates
Developing and Using Application Forms
CASE INCIDENT: Finding People Who Are Passionate about What They Do
CONTINUING CASE: Carter Cleaning Company
APPENDIX: Enrichment Topics in Job Analysis

4. Testing and Selecting Employees
The Basics of Testing and Selecting Employees
Using Tests at Work
Interviewing Prospective Employees
Using Other Selection Techniques
CASE INCIDENT: The Tough Screener
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: The Most Important Person You'll Ever Hire

5. Training and Developing Employees
Orienting Employees
The Training Process
Implementation: Training Techniques
Managerial Development and Training
Managing Organizational Change and Development
Evaluating the Training Effort
CASE INCIDENT: Reinventing the Wheel at Apex Door Company
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Flying the Friendlier Skies
VIDEO CASE: Recruiting at Hautelook
VIDEO CASE: Employee Testing and Selection at Patagonia
VIDEO CASE: Training at Wilson Learning

PART III: Appraising and Compensating Employees
6. Performance Management, Appraisals, and Careers
Basic Concepts in Performance Appraisal and Management
Basic Appraisal Methods
Practical Suggestions for More Effective Appraisals
Coaching and Career Management
Performance Management
Talent Management Practices for Strategic Employee Appraisals
CASE INCIDENT: Appraising the Secretaries at Sweetwater U
CASE INCIDENT: Back with a Vengeance
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Appraising an Instructor

7. Compensating Employees
What Determines How Much You Pay?
How to Create a Market-Competitive Pay Plan
Incentive Plans
Employee Benefits
Current Compensation Trends
CASE INCIDENT: Salary Inequities at Acme Manufacturing
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Ranking the College's Administrators' Jobs
VIDEO CASE: Compensation (Focus Pointe)
VIDEO CASE: Performance Management California Health Foundation
VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives

PART IV: Employee Rights and Safety
Managing Employee Ethics, Engagement, Retention, and Fair Treatment

Ethics and Fair Treatment at Work
Managing Discipline and Privacy
Managing Dismissals
Managing Voluntary Employee Turnover and Retention
Employee Engagement
CASE INCIDENT: Enron, Ethics, and Organizational Culture
CONTINUING CASE: Carter Cleaning Company

9. Managing Labor Relations and Collective Bargaining
The Labor Movement
Unions and the Law
The Union Drive and Election
The Collective Bargaining Process
What's Next for Unions?
CASE INCIDENT: Negotiating with the Writers Guild of America
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: The Union-Organizing Campaign at Pierce U

10. Protecting Safety and Health
Employee Safety and Health: An Introduction
What Causes Accidents?
How to Prevent Accidents
Workplace Health Hazards: Problems and Remedies
CASE INCIDENT: The New Safety and Health Program
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Checking for Unsafe Conditions
VIDEO CASE: Union-Management Relations (UPS)
VIDEO CASE: Safety (California Health Foundation)

Module A: Practical HR Tools, Guidelines, and Systems for Managers
Name Index
Subject Index

Your questions answered

Introducing Pearson+. Reimagined learning, designed for you. Choose from one eText or over 1,500 eTexts and study tools, all in one place, for one low monthly subscription. A new way to buy books that fits your budget. Make the most of your study time with offline access, enhanced search, notes and flashcards — to get organized, get the work done quicker and get results. Plus, with the app, put textbooks in your pocket and learn wherever. It's time to upgrade the textbook and simplify learning, so you can have time to live too.

Pearson eText is an easy-to-use digital textbook available from Pearson+. Make it your own by adding notes and highlights. Download the Pearson+ mobile app to learn on the go, even offline. Listen on the go with our new audiobook feature, available for most titles.

When you choose a plan, you're signing up for a 4-month 'term'. We will charge your payment method each month until your 4-month term has ended. You can turn on auto-renew in My account at any time to continue your subscription before your 4-month term has ended.

When you purchase a Pearson+ subscription, it will last 4 months. Before your initial 4-month term ends, you can extend your subscription by turning auto-renew on in My account. If you turn auto-renew on, we’ll automatically renew your subscription and charge you every month until you turn off auto-renew.

To avoid the next payment charge, make sure you turn auto renewal off 1 day before the auto renewal date. You can subscribe again after auto-renew has been turned off by purchasing another Pearson+ subscription. We use your credit card to renew your subscription automatically. To make sure your learning is uninterrupted, please check your card details before your first monthly payment.

With a Multi Pearson+ subscription plan, you can download up to 5 titles on the Pearson+ app from My list on each of your authorized devices every month.

When you're using your Multi Pearson+ subscription plan in a browser, you can select and read from as many titles as you like.