Framework for Human Resource Management, A, 7th edition

  • Gary Dessler

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Overview

A Framework for Human Resource Management offers a concise yet thorough review of essential HR management concepts. The text provides coverage of fundamental practices, methods, topics and relevant legal findings in a highly accessible format.

Published by Pearson (July 14th 2021) - Copyright © 2013

ISBN-13: 9780137614967

Subject: Management

Category: Human Resource Management

Table of contents

Table of Contents

PART I Introduction

  • Chapter 1 Managing Strategic Human Resources Today
    • What Is Human Resource Management?
    • Trends Influencing Human Resource Management
    • The New Human Resource Managers
    • Strategic Human Resource Management
    • The Plan of This Book
    • CASE INCIDENT: Jack Nelson’s Problem
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: Helping “The Donald”
  • Chapter 2 Managing Equal Opportunity and Diversity
    • Selected Equal Employment Opportunity Laws
    • Defenses Against Discrimination Allegations
    • Illustrative Discriminatory Employment Practices
    • The EEOC Enforcement Process
    • Diversity Management and Affirmative Action Programs
    • CASE INCIDENT: A Case of Racial Discrimination?
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: Too Informal?
    • VIDEO CASE: Human Resource Management (At Patagonia)
    • VIDEO CASE: Equal Employment (UPS)

PART II Recruiting and Placing Employees

  • Chapter 3 Personnel Planning, Recruiting, and Talent Management
    • The Talent Management Framework
    • The Basics of Job Analysis
    • The Recruitment and Selection Process
    • Workforce Planning and Forecasting
    • Recruiting Job Candidates
    • Developing and Using Application Forms
    • CASE INCIDENT: Finding People Who Are Passionate about What They Do
    • CONTINUING CASE: Carter Cleaning Company
    • APPENDIX: Enrichment Topics in Job Analysis
  • Chapter 4 Testing and Selecting Employees
    • The Basics of Testing and Selecting Employees
    • Using Tests at Work
    • Interviewing Prospective Employees
    • Using Other Selection Techniques
    • CASE INCIDENT: The Tough Screener
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: The Most Important Person You’ll Ever Hire
  • Chapter 5 Training and Developing Employees
    • Orienting Employees
    • The Training Process
    • Implementation: Training Techniques
    • Managerial Development and Training
    • Managing Organizational Change and Development
    • Evaluating the Training Effort
    • CASE INCIDENT: Reinventing the Wheel at Apex Door Company
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: Flying the Friendlier Skies
    • VIDEO CASE: Recruiting at Hautelook
    • VIDEO CASE: Employee Testing and Selection at Patagonia
    • VIDEO CASE: Training at Wilson Learning

PART III Appraising and Compensating Employees

  • Chapter 6 Performance Management, Appraisals, and Careers
    • Basic Concepts in Performance Appraisal and Management
    • Basic Appraisal Methods
    • Practical Suggestions for More Effective Appraisals
    • Coaching and Career Management
    • Performance Management
    • Talent Management Practices for Strategic Employee Appraisals
    • CASE INCIDENT: Appraising the Secretaries at Sweetwater U
    • CASE INCIDENT: Back with a Vengeance
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: Appraising an Instructor
  • Chapter 7 Compensating Employees
    • What Determines How Much You Pay?
    • How to Create a Market-Competitive Pay Plan
    • Incentive Plans
    • Employee Benefits
    • Current Compensation Trends
    • CASE INCIDENT: Salary Inequities at Acme Manufacturing
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: Ranking the College’s Administrators’ Jobs
    • VIDEO CASE: Compensation (Focus Pointe)
    • VIDEO CASE: Performance Management California Health Foundation
    • VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives

PART IV Employee Rights and Safety

  • Chapter 8 Managing Employee Ethics, Engagement, Retention, and Fair Treatment
    • Ethics and Fair Treatment at Work
    • Managing Discipline and Privacy
    • Managing Dismissals
    • Managing Voluntary Employee Turnover and Retention
    • Employee Engagement
    • CASE INCIDENT: Enron, Ethics, and Organizational Culture
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: To Discipline or Not?
  • Chapter 9 Managing Labor Relations and Collective Bargaining
    • The Labor Movement
    • Unions and the Law
    • The Union Drive and Election
    • The Collective Bargaining Process
    • What’s Next for Unions?
    • CASE INCIDENT: Negotiating with the Writers Guild of America
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: The Union-Organizing Campaign at Pierce U
  • Chapter 10 Protecting Safety and Health
    • Employee Safety and Health: An Introduction
    • What Causes Accidents?
    • How to Prevent Accidents
    • Workplace Health Hazards: Problems and Remedies
    • CASE INCIDENT: The New Safety and Health Program
    • CONTINUING CASE: Carter Cleaning Company
    • EXPERIENTIAL EXERCISE: Checking for Unsafe Conditions
    • VIDEO CASE: Union-Management Relations (UPS)
    • VIDEO CASE: Safety (California Health Foundation)
    • Module A Practical HR Tools, Guidelines, and Systems for Managers

Appendix

Glossary

Notes

Name Index

Subject Index

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