Organizational Communication for Survival, 5th edition

  • Virginia Peck Richmond, 
  • James C. McCroskey, 
  • Larry Powell

Your access includes:

  • Search, highlight, notes, and more
  • Easily create flashcards
  • Use the app for access anywhere
  • 14-day refund guarantee

$10.99per month

Minimum 4-month term, pay monthly or pay $43.96 upfront

Learn more, spend less

  • Listen on the go

    Learn how you like with full eTextbook audio

  • Find it fast

    Quickly navigate your eTextbook with search

  • Stay organized

    Access all your eTextbooks in one place

  • Easily continue access

    Keep learning with auto-renew

Overview

A “handbook” for communicating in the work environment

 

Assuming a unique perspective for an organizational communication text, this book focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments.

 

This “survival guide for employees” centers on understanding how and why managers communicate the way they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. This text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students become more effective communicators in today's workforce.

 

Learning Goals
Upon completingthis book, readers will be able to:

  • Communicate effectively with managers and peers
  • Understand how and why managers communicate the way they do
  • Differentiate between good and poor communication skills

Published by Pearson (July 14th 2021) - Copyright © 2013

ISBN-13: 9780137617388

Subject: Communication

Category: Business & Professional Communication

Overview

In This Section:

  1. Brief Table of Contents

  2. Full Table of Contents

1) Brief Table of Contents

  • Chapter 1: The Nature of Organizations
  • Chapter 2: The Nature of Communication in Organizations
  • Chapter 3: Nonverbal Behavior and Communication
  • Chapter 4: Administration, Supervision, and Communication
  • Chapter 5: Barriers to Effective Communication
  • Chapter 6: Personality, Temperament, and Communication Traits
  • Chapter 7: Organizational Orientations and Communication Traits
  • Chapter 8: Perceptions of People in Organizations
  • Chapter 9: Approaches to Management
  • Chapter 10: Power and Status
  • Chapter 11: Organizational Culture
  • Chapter 12: Communication and Change
  • Chapter 13: Disagreement, Conflict, and Groupthink
  • Chapter 14: Effective Supervisory and Subordinate Relationships
  • Chapter 15: Discrimination and Pseudodiscrimination
  • Chapter 16: When All Else Fails...Get Out

2. Full Table of Contents

  • Chapter 1: The Nature of Organizations
    • Types of Organizations
    • Common Characteristics of Organizations
    • Organizational Environments
    • Preliminary Principles for Peons
    • Viewing Organizations
  • Chapter 2: The Nature of Communication in Organizations
    • Myths and Misconceptions about Communication in Organizations
    • Organizational Communication Defined
    • Components of Communication
    • Functions of Communication in Organizations
    • Organizational Communication Networks
    • Formal Communication Flow and Impact
  • Chapter 3: Nonverbal Behavior and Communication
    • Significance of Nonverbal Communication in Organizations
    • Functions of Nonverbal Messages
    • Categories of Nonverbal Messages
    • Immediacy and Organizational Communication
  • Chapter 4: Administration, Supervision, and Communication
    • Supervisors’ Duties: Subordinates’ Views
    • Why Aren’t Managers Doing Their Jobs?
    • To Supervise or to Administer? That Is the Question
    • What Kind of Manager Do You Have?
  • Chapter 5: Barriers to Effective Communication
    • Climate Control
    • Status
    • Communication Overload
    • Defensiveness
  • Chapter 6: Personality, Temperament, and Communication Traits
    • Personality and Temperament
    • Temperament/Personality and Communication
    • Communication Traits
    • Sociocommunicative Orientations and Styles
  • Chapter 7: Organizational Orientations and Communication Traits
    • Organizational Orientations
    • Personality Types
    • Organizational Orientations and Temperament
    • Organizational Orientations, Temperament, and Communication Traits
    • Organizational Orientations, Temperament, and Organizational Outcomes
  • Chapter 8: Perceptions of People in Organizations
    • Source Credibility
    • Interpersonal Attractiveness
    • Homophily
  • Chapter 9: Approaches to Management
    • Early Orientations
    • Leadership Approaches
    • The Ideal Leader?
    • Management Communication Styles and Decision Making
    • Decision Making and Communication
    • Why Managers Select One MCS over Another
    • Identifying the MCS
  • Chapter 10: Power and Status
    • Nature of Status
    • Status Symbols
    • Communication and Status
    • Power
    • From the Peon’s Perspective
  • Chapter 11: Organizational Culture
    • Defining Culture
    • Culture and Communication
    • Cultural Technology
    • Organizations and Cultures
    • Ethnocentrism
  • Chapter 12: Communication and Change
    • Why People Resist Change in Organizations
    • Informal Communication Network Roles
    • Innovativeness: The Willingness to Adopt
    • Introducing Change
    • Six Conditions Necessary for Successful Change
  • Chapter 13: Disagreement, Conflict, and Groupthink
    • Disagreement and Conflict
    • Tolerance for Disagreement
    • Conflict Prevention
    • Conflict Management
    • Groupthink: Too Much Agreement for the Good of the Organization
  • Chapter 14: Effective Supervisory and Subordinate Relationships
    • Why Some Do Not Survive: 10 Common Communication Mistakes
    • How to Survive: Common Communication Strategies for Survival
  • Chapter 15: Discrimination and Pseudodiscrimination
    • The Need for Discrimination
    • The Evils of Discrimination
    • Making Evaluations Work (For You)
    • Staying Out of Trouble: The Peon Perspective
    • Dealing with Pseudodiscrimination and Diversity
  • Chapter 16: When All Else Fails...Get Out
    • Reasons for Leaving
    • On-the-Job Legal Issues
    • Filing a Complaint
    • Job Hunting
    • The Process of Separation
    • The Exit Interview
    • The Transition to a New Job

Your questions answered

Pearson+ is your 1-stop shop with eTextbooks, study tools and exam prep features designed to help students get better grades in college. eTextbooks come with built-in tools that simplify studying, like flashcards, audiobook and search. Pearson+ also features Channels, which includes practice problems, study guides, Q&A with experts, video lessons that help you understand tricky topics and more—all in one place. Channels can be purchased separately or added on to your eTextbook at the time of purchase as part of the Study & Exam Prep Pack.

A Pearson eTextbook is an easy-to-use digital version of your book for class that includes upgraded study tools to help you learn how you learn best. Use enhanced search to find what you need within your eTextbook, highlight and make notes to mark important info, generate flashcards to test your knowledge, and use audio to listen to the text. Every feature is designed to help you learn more efficiently and get results. Plus, you can learn on the go with the Pearson+ app. Find this and more in your eTextbook, available in Pearson+.

The Study & Exam Prep Pack includes practice problems, study guides, Q&A with experts, Channels video lessons that help you understand tricky topics and more. It can be added on to your eTextbook or your MyLab and Mastering learning platform at the time of purchase.

Your eTextbook subscription gives you access for 4 months. You can make a one‑time payment for the initial 4‑month term or pay monthly. If you opt for monthly payments, we will charge your payment method each month until your 4‑month term ends. You can turn on auto‑renew in My account at any time to continue your subscription before your 4‑month term ends.

When you purchase an eTextbook subscription, it will last 4 months. You can renew your subscription by selecting Extend subscription on the Manage subscription page in My account before your initial term ends.

If you extend your subscription, we'll automatically charge you every month. If you made a one‑time payment for your initial 4‑month term, you'll now pay monthly. To make sure your learning is uninterrupted, please check your card details.

To avoid the next payment charge, select Cancel subscription on the Manage subscription page in My account before the renewal date. You can subscribe again in the future by purchasing another eTextbook subscription.

Channels is a video platform with thousands of explanations, solutions and practice problems to help you do homework and prep for exams. Videos are personalized to your course, and tutors walk you through solutions. Plus, interactive AI‑powered summaries and a social community help you better understand lessons from class.

Channels is an additional tool to help you with your studies. This means you can use Channels even if your course uses a non‑Pearson textbook.

When you choose a Channels subscription, you're signing up for a 1‑month, 3‑month or 12‑month term and you make an upfront payment for your subscription. By default, these subscriptions auto‑renew at the frequency you select during checkout.

When you purchase a Channels subscription it will last 1 month, 3 months or 12 months, depending on the plan you chose. Your subscription will automatically renew at the end of your term unless you cancel it.

We use your credit card to renew your subscription automatically. To make sure your learning is uninterrupted, please check your card details.