Quality Management for Organizational Excellence: Introduction to Total Quality, 9th edition

  • David L. Goetsch, 
  • Stanley Davis

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Quality Management for Organizational Excellence: Introduction to Total Quality helps you gain the knowledge and skills you need to become an effective quality manager and decision maker. Authors David Goetsch and Stanley Davis first focus on the "people aspects," including leading change, employee empowerment, training, team building/teamwork and conflict management. Next, they introduce the "technical aspects," including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma and benchmarking.

The 9th Edition covers the latest trends in the field to ensure an up-to-date presentation of information. Each chapter includes a summary, key terms and phrases, factual review questions, critical-thinking activities and discussion cases to make for a consistent learning experience.

Published by Pearson (July 6th 2022) - Copyright © 2021

ISBN-13: 9780137848249

Subject: Engineering Technology

Category: Quality Management for Technology

Table of contents


  1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
  2. Quality and Global Competitiveness
  3. Strategic Management: Planning and Execution for Competitive Advantage
  4. Quality Management, Ethics, and Corporate Social Responsibility
  5. Partnering and Strategic Alliances
  6. Quality Culture: Changing Hearts, Minds, and Attitudes
  7. Customer Satisfaction, Retention, and Loyalty
  8. Employee Empowerment
  9. Leadership and Change
  10. Team Building and Teamwork
  11. Effective Communication
  12. Education and Training
  13. Overcoming Politics, Negativity, and Conflict in the Workplace
  14. ISO 9000 and Total Quality: The Relationship


  1. Overview of Total Quality Tools
  2. Problem Solving and Decision Making
  3. Quality Function Deployment
  4. Optimizing and Controlling Processes Through Statistical Process Control
  5. Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
  6. Benchmarking
  7. Just-in-Time/Lean Manufacturing (JIT/Lean)
  8. Implementing Total Quality Management

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