Industrial Supervision in the Age of High Technology, 1st edition

  • David L. Goetsch

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Overview

Finely-focused and practical in perspective, this book examines general supervision concepts that apply to every situation, and explores the unique issues, ideas, and trends which affect the supervisor in an industrial setting, specifically. KEY TOPICS: Covers traditional supervision topics, such as communication, group dynamics, employee behavior, etc., as well as other timely topics, such as Japanese vs. American management methods, ethics, current training techniques, and the supervisor's responsibility for motivating and monitoring productivity and quality.ÿ

Table of contents

I. THE SUPERVISOR AS A LEADER.

 1. Technology and the Supervisor.

 2. Leadership Change, and the Supervisor.

 3. Motivation and the Supervisor.

 4. Communication and the Supervisor.

 5. Ethics and the Supervisor.

II. THE SUPERVISOR AS A MANAGER.

 6. Management and the Supervisor.

 7. Planning, Scheduling, and the Supervisor.

 8. Organization and the Supervisor.

 9. Staffing and the Supervisor.

10. Control and the Supervisor.

11. Decision-Making, Creativity and the Supervisor.

III. THE SUPERVISOR AS A COUNSELOR.

12. Performance Appraisal and the Supervisor.

13. Problem Employees and the Supervisor.

14. Handling Employee Complaints.

15. Discipline and the Supervisor.

IV. THE SUPERVISOR AS AN INNOVATOR.

16. Training and the Supervisor.

17. Productivity and the Supervisor.

18. Quality and the Supervisor.

V. THE SUPERVISOR AS A LEGAL ADVISOR.

19. Equal Opportunity and the Supervisor.

20. Employee Health and the Supervisor.

21. Labor Relations and the Supervisor.

Index.

Published by Pearson (January 9th 1992) - Copyright © 1992