Learning Team Skills Plus NEW MyLab Student Success Update -- Access Card Package, 2nd edition

  • Arthur H. Bell
  • Dayle M. Smith

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Broad, practical coverage of team skills offered in a conversational tone that encourages reader participation.


Teams offer us many advantages as an organized way to accomplish tasks – but what are the best methods and practices for harnessing the full power of a team successfully? In its second edition, Learning Team Skills offers insight into how both those in a college and corporate environment can use teambuilding skills as well as their individual strengths to create, participate in, and lead successful working teams. With a concise format and relaxed tone, this text teaches readers about the overwhelming advantages of teamwork over individual striving as well as how teams can foster meaningful interpersonal relationships, aide in conflict resolution, and, in due course, lead to goal achievement.


The newly-revised second edition of this practical and interactive text retains its many reader participation features and true-to-life anecdotes while adding major new sections on best practices for virtual teams; ways to diagnose team problems; measurement instruments for evaluating the motivation of team members; cultural considerations when building a strong team; effective inclusion of team members born after 1985, and more than a dozen online resources for forming and managing excellent teams.  

Table of contents

Chapter 1         Why Teams?

                        Teams and Buy-In

                        Teams and Censorship, Pro and Con

                        Teams and Cross-Training

                        Teams and Follow-Up Responsibilities

                        Teams and the Social Aspect of Enterprise


Chapter 2         Assessing Your Team Experience and Insights



Chapter 3         Building a Balanced Team

                        The Importance of Balance

                        Causes of Team Imbalance

                        How and When to Plan for Balance

                        The Limits of Personality Tests

                        Making the Most of Gender Balance

                        Characteristics of Men’s and Women’s Communication Habits


Chapter 4         Becoming a Team Member and a Team Leader

                        How to Know If Your Organization Needs Teams

                        Putting Together Your Case for a Team

                        A Sample Communication to Management Regarding Team Formation

                        Preparing for Team Membership

                        Preparing to Lead a Team

                        Activities for the First Team Meeting

                        Writing an Informal Agenda for Team Meetings

                        Taking Notes or Minutes for Team Meetings

                        Keeping the Team Informed Between Meetings

                        Virtual Teams


Chapter 5         Observing Team Leadership Skills at Work

                        Welcome to the New Employee Orientation Team

                        The Meeting Begins


Chapter 6         Observing Team Member Skills at Work

                        Welcome Back to the New Employee Orientation Team

                        The Meeting Begins Again


Chapter 7         Understanding and Resolving Team Problems

                        A Case History of a Troubled Team

                        Teaching People How to Be Team Members

                        Five Common Team Problems and Tools for Repair and Prevention

                        How People Indicate That a Team Is in Trouble

                        A Lighter Look at the Challenge of Managing a Team


Chapter 8         Motivating Team Members and Leaders

                        Eight Motivators for Productive Teams


Chapter 9         Completing Collaborative Projects Through Teamwork

                        Why Teams Often Have Trouble with Collaborative Projects

                        Why Collaborative Projects Are Good for Teams and Good for Business

                        Steps in the Collaborative Process for Documents and Presentations

                        Guidelines for the Team Leader of a Collaborative Project


Chapter 10       Developing Intercultural Teams

                        Shared Information Without a Shared Culture

                        What’s at Stake in Understanding Cultural Differences

                        Grasping the Deeper Aspects of Cultural Difference

                        Communication in the Intercultural Team Meeting

Published by Pearson (April 6th 2016) - Copyright © 2014