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  5. Managing Conflict through Communication

Managing Conflict through Communication, 5th edition

  • Dudley D. Cahn

Published by Pearson (February 7th 2013) - Copyright © 2014

5th edition

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Managing Conflict through Communication

ISBN-13: 9780205862139

Includes: Paperback
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$138.66 $173.32

What's included

  • Paperback

    You'll get a bound printed text.

Overview

Comprehensive and accessible coverage of the study of conflict -

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

 

KEY TOPICS:  Narratives and case studies - drawn from the real experiences of a diverse population, help to illustrate important concepts and make the material relatable to students. Comprehensive coverage of topics - including anger, stress, and management and collaborative techniques offers students a complete picture of this field of study.

 

 MARKET:  For Speech Communication courses in Conflict Management

Table of contents

1) Brief Table of Contents

2) Full Table of Contents

 

Part One:  Managing the Conflict Process
Chapter 1:
Introduction to the Study of Conflict
Chapter 2: Communication Options in Conflict
Chapter 3: Managing Conflict from a Theoretical Perspective
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts

Part Two: Breaking the Cycle of Escalation
Chapter 5:
Managing Violent Tendencies
Chapter 6: Managing the Conflict Climate
Chapter 7: Managing Face
Chapter 8: Managing Anger and Stress 
Chapter 9: Managing Conflict through Forgiveness

 

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10:
Managing Win-Lose Conflicts through Negotiation
Chapter 11: Managing Other's Disputes through Mediation

Chapter 12: Managing Workplace Conflict

Chapter 13: Managing Social Conflict

 


2) Full Table of Contents

 

Part One:  Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
What This Textbook Offers You
The Nature of Conflict 
Conflict Management
 
Chapter 2: Communication Options in Conflict
Intangible Conflict Issues
Dysfunctional Conflict Cycles
Functional Conflict Cycles
Collaboration: The Preferred Approach
Communication Considerations:  Choosing The Appropriate Communication Option
  
Chapter 3: Managing Conflict from a Theoretical Perspective
Intrapersonal Theories of Conflict 
Relationship Theories of Conflict
  
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
The S-TLC System  
  
Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Why Are People Violent? 
Interpersonal Violence Defined
Two Types Of Interpersonal Violence
Communication Approaches To The Study Of Interpersonal Violence 
Conflict May Be Inevitable But Violence Is Not
  

Chapter 6: Managing the Conflict Climate
Conflict Climate
Managing the Conflict Climate 
  
Chapter 7: Managing Face
Understanding the Demands of Face 
Two Types of Face: Positive and Autonomous Face 
Face Management 
  
Chapter 8: Managing Anger and Stress 
Stress Management
Anger Management
  
Chapter 9: Managing Conflict through Forgiveness
The Need For Forgiveness And Reconciliation
Advantages of Forgiveness 
Working through Forgiveness and Possible Reconciliation
Moving beyond Victimization 

 

Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
The Need for Negotiation
Negotiation Basics 
Generating More Options
    
Chapter 11: Managing Other's Disputes through Mediation
The Need for Mediation
Formal Versus Informal Mediation
The Role of the Mediator
The Mediation Process: Step by Step

 

Chapter 12: Managing Workplace Conflict
Conflicts Arisin

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