Product Analytics: Applied Data Science Techniques for Actionable Consumer Insights, 1st edition

  • Joanne Rodrigues

Product Analytics: Applied Data Science Techniques for Actionable Consumer Insights

ISBN-13:  9780135258521

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This guide shows how to combine data science with social science to gain unprecedented insight into customer behavior, so you can change it. Joanne Rodrigues-Craig bridges the gap between predictive data science and statistical techniques that reveal why important things happen -- why customers buy more, or why they immediately leave your site -- so you can get more behaviors you want and less you don’t. 

Drawing on extensive enterprise experience and deep knowledge of demographics and sociology, Rodrigues-Craig shows how to create better theories and metrics, so you can accelerate the process of gaining insight, altering behavior, and earning business value. You’ll learn how to:
  • Develop complex, testable theories for understanding individual and social behavior in web products 
  • Think like a social scientist and contextualize individual behavior in today’s social environments 
  • Build more effective metrics and KPIs for any web product or system
  • Conduct more informative and actionable A/B tests 
  • Explore causal effects, reflecting a deeper understanding of the differences between correlation and causation
  • Alter user behavior in a complex web product 
  • Understand how relevant human behaviors develop, and the prerequisites for changing them
  • Choose the right statistical techniques for common tasks such as multistate and uplift modeling 
  • Use advanced statistical techniques to model multidimensional systems 
  • Do all of this in R (with sample code available in a separate code manual)

Table of contents

  • Part I: Qualitative Methodology
  • Chapter 1: Data in Action: A Model of a Dinner Party
  • Chapter 2: Building a Theory of the Universe–The Social Universe
  • Chapter 3: The Coveted Goal Post: How to Change User Behavior
  • Part II: Basic Statistical Methods
  • Chapter 4: Distributions in User Analytics
  • Chapter 5: Retained? Metric Creation and Interpretation
  • Chapter 6: Why Are My Users Leaving? The Ins and Outs of A/B Testing
  • Part III: Predictive Methods
  • Chapter 7: Modeling the User Space: k-Means and PCA
  • Chapter 8: Predicting User Behavior: Regression, Decision Trees, and Support Vector Machines
  • Chapter 9: Forecasting Population Changes in Product: Demographic Projections
  • Part IV: Causal Inference Methods
  • Chapter 10: In Pursuit of the Experiment: Natural Experiments and the Difference-in-Difference Design
  • Chapter 11: In Pursuit of the Experiment Continued: Regression Discontinuity, Time Series Modelling, and Interrupted Time Series Approaches
  • Chapter 12: Developing Heuristics in Practice: Statistical Matching and Hill’s Causality Conditions
  • Chapter 13: Uplift Modeling
  • Part V: Basic, Predictive, and Causal Inference Methods in R
  • Chapter 14: Metrics in R
  • Chapter 15: A/B Testing, Predictive Modeling, and Population Projection in R
  • Chapter 16: Regression Discontinuity, Matching, and Uplift in R
  • Conclusion

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Published by Addison-Wesley Professional (October 1st 2020) - Copyright © 2021