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Training in Interpersonal Skills: TIPS for Managing People at Work, 6th edition

  • Stephen P Robbins
  • Phillip L Hunsaker

Published by Pearson (January 25th 2011) - Copyright © 2012

6th edition

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Training in Interpersonal Skills: TIPS for Managing People at Work (Subscription)

ISBN-13: 9780132997713

Includes: eBook
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$59.99

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    A digital version of the text you can personalize and read online or offline.

Overview

Table of contents

Part I: Self-Awareness    
Chapter 1. Skills: An Introduction       
Chapter 2. Self-Awareness: A Point of Departure     
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning    
Chapter 4. Applying Emotional Intelligence       
Part II: Communicating    
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages    
Chapter 7. Providing Feedback    
Chapter 8. Communicating Across Cultures    
Part III: Motivating
Chapter 9. Goal Setting    
Chapter 10. Coaching, Counseling, and Mentoring    
Chapter 11. Empowering People Through Delegation    
Part IV: Leading
Chapter 12. Politicking    
Chapter 13. Persuading    
Chapter 14. Applying Leadership Style    
Chapter 15. Managing Change    
Part V: Teaming
Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity    
Part VI: Problem Solving    
Chapter 18. Ethical Decision Making    
Chapter 19. Creative Problem Solving    
Chapter 20. Resolving Conflicts    
Chapter 21. Negotiating    
Part VII: Integrating Exercises  

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