Operations Management: Sustainability and Supply Chain Management, Global Edition, 12th Edition

This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States.

About the Book

Help Students Get Extra Practice

• NEW! 5 Video Case Studies featuring Alaska Airlines examines the quality program at Alaska Air (Chapter 6); the process analysis behind the airline’s 20-minute baggage retrieval guarantee (Chapter 7); how Alaska empowers its employees (Chapter 10); the airline’s use of lean, 5s, kaizen, and Gemba (Chapter 16); and the complexities of scheduling (Module B), helping students see concepts in action in the real world.

• NEW! Hundreds of new, challenging problems. Using the 1, 2, 3, 4-dot system to distinguish level of difficulty for each problem (1 being the easiest and 4 the most difficult), this text provides even more opportunity for students to challenge their knowledge and enhance their skills. The hundreds of new problems found in this edition also allow professors additional options when it comes to assigning homework based on a difficulty-level that’s appropriate for their students.
• Capturing the Essence of the Material: Rapid Reviews. In order to help students study and learn the concepts more effectively, this text now includes a two-page Rapid Review at the end of each chapter and supplement. This detailed, yet concise, summary of the main points and equations in the chapter helps students prepare for homework, exams, and lectures. The Rapid Reviews also include key chapter terms and a self-test, with questions linked to the learning objectives in the chapter.
• NEW! Problem-solving Software: POM for Windows and Microsoft^® Excel OM helps students enhance their problem-solving skills. The following software programs are available on the text’s Companion Website, www.pearsonhighered.com/heizer and myomlab:
  • POM for Windows software is a powerful tool for easily solving OM problems. Its 24 modules can be used to solve most of the homework problems in the text.
  • Microsoft Excel OM is the Heizer/Render/Munson exclusive, user-friendly Excel add-in. Excel OM automatically creates worksheets to model and solve problems. Users select a topic from the pull-down menu, fill in the data, and then Excel will display and graph (where appropriate) the results. This software is great for student homework, what-if analysis, or classroom demonstrations.
  • Now numerous examples are included in Chapters 1, 2, 4, 8, 12, and 13; Supplements 6 and 7; and Modules A, B, and F on how students can develop their own Excel spreadsheet models to tackle OM issues, helping them to expand their spreadsheet capabilities.
• Watching Operations Management in Action: Video Case Studies. Prior editions focused on integrated video cases for Frito-Lay, Darden Restaurants (Olive Garden and Red Lobster), Hard Rock Cafe, Arnold Palmer Hospital, Wheeled Coach Ambulances, and Regal Marine. These videos and cases appear in this edition as well, along with the five new ones for the Orlando Magic. All videos are created by the authors to explicitly match with text content and terminology.

Key Coverage of Important Topics

• Integrating Ethics: An Ethical Dilemma featured in every chapter. This revision includes broad coverage of ethics as applied to operations management. The topic is addressed in most chapters and an Ethical Dilemma feature that appears at the end of each chapter, which can be used for classroom discussion or homework.
• Highlighting the Significance: Author Comments. To help students better understand key information and concepts, the authors have included Author Comments where they point out why a section, figure, or table is important.

New Additions by Chapter

• UPDATED! Chapter 1: Table 1.4 now reflects employment in various sectors and expands discussion of Lean operations. There is a new case on Uber Technologies, which introduces productivity by discussing the disruptive nature of the Uber business model. In addition, there is a new “Create your own Excel spreadsheet” for both labor productivity and multifactor productivity.
• UPDATED! Chapter 2: Revised Figures better reflect changes in the growth of world trade (2.1) and product life cycle changes (2.5). The Minute Lube case has been revised as Rapid Lube, and example 1 on National Architects has been expanded to clarify factor rating calculations and is also demonstrated with a “Create your own Excel spreadsheet.”
• NEW! and UPDATED! Chapter 3: The Bechtel Global Company Profile has been updated. There’s also a new section on well-defined projects with the “agile” and “waterfall” approaches, and 2 new OM in Action boxes: “Agile Project Management at Mastek” and “Behind the Tour de France.”
• NEW! Chapter 4: A new table compares the MAD, MSE, and MAPE forecasting errors; and a new “NYC’s Potholes and Regression Analysis” OM in Action box is included.
• NEW! and REVISED! Chapter 5: A new section on concurrent engineering, and 2 new discussion questions have been added. Solved Problem 5.1 has been revised.
• NEW! Supplement 5: There is a new introductory section on Corporate Social Responsibility, “Blue Jeans and Sustainability” OM in Action box, and 10 new homework problems.
• NEW! Chapter 6: New material on Taguchi’s quality loss function, a section on SERVQUAL, and a “Quality Counts at Alaska Airlines” video case study have been added.
• NEW! Supplement 6: A new figure on the relationship between sample size and sampling distribution, raw data in Examples S2 and S3 to illustrate how ranges are computed, an Excel spreadsheet to show students how to make their own c-chart, and 3 homework problems have been added.
• NEW! Chapter 7: A new section on Machine Technology and Additive Manufacturing, 2 discussion questions and 3 homework problems, and an Alaska Airlines: 20-Minute Baggage Process-Guaranteed! video case study have been added.
• NEW! and UPDATED! Supplement 7: A new Table S7.1, which compares and clarifies three capacity measurements, with an example of each has been added; and new treatment of expected output and actual output in Example S2 exists. The discussion of bottleneck time versus throughput time has been expanded. Example S3, capacity analysis with parallel processes, has been revised. A new “Create your own Excel spreadsheet” for a break-even model was added, and the Arnold Palmer Hospital capacity planning case was updated with recent data.
• NEW! Chapter 8: 2 OM in Action boxes: “Iowa-Home of Corn and Facebook” and “Denmark’s Meat Cluster,” notation for the center-of gravity model to simplify the equation, and “Build your own Excel model” for the center of gravity example have been added.
• NEW! Chapter 9: A new Muther grid for office relationship charting, a spread of 5 layouts showing how offices have evolved over time, an “Amazon Lets Loose the Robots” OM in Action box, a graphic example of ProPlanner’s Flow Path Calculator, a formula for idle time as a second measure of balance assignment efficiency, and technology issues in the Arnold Palmer Hospital video case have all been added.
• NEW! and REVISED! Chapter 10: “The Missing Perfect Chair” OM in Action box, and “The People Focus: Human Resources at Alaska Airlines” video case study are new. The Operations Chart as a service example was revised.
• NEW! Chapter 11: ”Outsourcing” as a Supply Chain Risk in Table 11.3 is new.
• NEW! Supplement 11: A major section on the topic of Warehouse Storage, with a new model for allocating inventory to storage locations; and 1 discussion question and 3 homework problems have been added.
• NEW! and REVISED! Chapter 12: New Programs 12.1 and 12.2 illustrate how to “Create your own Excel model” for both the production run model and the single-period inventory model. The Excel formula NORMSINV is now introduced throughout the chapter. The Quantity Discount Model section has been totally rewritten to illustrate the feasible solution shortcut. Solved Problem 12.5 has likewise been redone with the new approach.
• NEW! Chapter 13: “Revenue Management Makes Disney the ‘King’ of the Broadway Jungle” OM in Action Box; and a “Create your own” Excel spreadsheet for the transportation method for aggregate planning, using the Solver approach have been added.
• NEW! Chapter 14: The MRPII example now includes greenhouse gasses.
• NEW! Chapter 15: New to the chapter: a Global Company Profile featuring Alaska Airlines, and the scheduling issues it faces in its northern climate; 2 new graphics to help illustrate Forward and Backward Scheduling; a Performance Criteria section that details how the choice of priority rule depends on four quantifiable criteria; and a “Starbuck’s Controversial Scheduling Software” OM In Action box.
• NEW! Chapter 16: This chapter saw a major reorganization and rewrite with an enhanced focus on Lean Operations. It examines Lean as a comprehensive integrated operations strategy that sustains competitive advantage and results in increased returns to all stakeholders. There is more material on supplier partnerships and building lean organizations. A new OM in Action box describes the use of kaizen at San Francisco General Hospital, and a new video case study called “Lean Operations at Alaska Airlines” has been included.
• NEW! Module A: There is new discussion of “big data” and a “Create your own Excel spreadsheet” example on how to evaluate a decision table.
• NEW! Module B: A section on integer and binary programming, 2 homework problems, and a video case study called “Using LP to Meet Scheduling Challenges at Alaska Airlines” have been added. The corner point method is now covered before the iso-profit line approach.
• NEW! Module D: The limited population model (Model D) has been replaced by the finite population model, M/M/1 with finite source. This standardizes the queuing notation to match the M/M/1, M/M/s, and M/D/1. Also, there is expanded coverage of Little’s Law and 6 new homework problems have been added.
• NEW! Module F: A section on how to “Create your own Excel Simulation model” has been added.

MyOMLab™ not included. Students, if MyOMLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyOMLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.

MyOMLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

Before Class

• The Chapter Warm-up helps you hold your students accountable for learning key concepts in each chapter before coming to class. The assignment consists of basic questions related to topics in the text, and gives students the chance to access their eText to read about the topics in question. Grading and item analysis in the assignment allow you to see what students know and don’t know.
• Dynamic Study Modules help students study effectively on their own by continuously assessing their activity and performance in real time. Here's how it works: students complete a set of questions with a unique answer format that also asks them to indicate their confidence level. Questions repeat until the student can answer them all correctly and confidently. Once completed, Dynamic Study Modules explain the concept using materials from the text. These are available as graded assignments prior to class, and accessible on smartphones, tablets, and computers.
• Enhanced eText keeps students engaged in learning on their own time, while helping them achieve greater conceptual understanding of course material. The worked examples bring learning to life, and algorithmic practice allows students to apply the very concepts they are reading about. Combining resources that illuminate content with accessible self-assessment, MyLab with Enhanced eText provides students with a complete digital learning experience—all in one place.

During Class

• Learning Catalytics™ is an interactive, student response tool that uses students’ smartphones, tablets, or laptops to engage them in more sophisticated tasks and thinking. Now included with MyLab with eText, Learning Catalytics enables you to generate classroom discussion, guide your lecture, and promote peer-to-peer learning with real-time analytics. Instructors, you can:
  • Pose a variety of open-ended questions that help your students develop critical thinking skills
  • Monitor responses to find out where students are struggling
  • Use real-time data to adjust your instructional strategy and try other ways of engaging your students during class
  • Manage student interactions by automatically grouping students for discussion, teamwork, and peer-to-peer learning
• Reporting Dashboard: View, analyze, and report learning outcomes clearly and easily, and get the information you need to keep your students on track throughout the course with the new Reporting Dashboard. Available via the MyLab Gradebook and fully mobile-ready, the Reporting Dashboard presents student performance data at the class, section, and program levels in an accessible, visual manner.

After Class

• Video Exercises explore a variety of business topics related to the theory students are learning in class. Quizzes assess students’ comprehension of the concepts covered in each video.
• Quizzes and Tests: Pre-built quizzes and tests allow you to quiz students without having to grade the assignments yourself.

Other MyOMLab Features

• One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses.
• A Simplified User Interface offers quick and easy access to Assignments, Study Plan, eText, and Results, as well as an additional option for course customization.

• New Communication Tools can be used to foster collaboration, class participation, and group work:
  • Email: Instructors can send emails to their entire class, to individual students, or to instructors who have access to their course.
  • Discussion Board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates’ posts.
  • ClassLive is an interactive chat tool that allows instructors and students to communicate in real time. ClassLive can be used with a group of students or one-on-one to share images or PowerPoint presentations, draw or write objects on a whiteboard, or send and receive graphed or plotted equations. ClassLive also has additional classroom management tools, including polling and hand-raising.

• Tutorial Chapters—Statistical Tools for Managers, Acceptance Sampling, The Simplex Method of Linear Programming, The MODI and VAM Methods of Solving Transportation Problems, and Vehicle Routing and Scheduling—are provided as additional material on MyOMLab and the Companion Website, www.pearsonhighered.com/heizer.
• Virtual Office Hours. Professors Heizer and Render appear on MyOMLab, walking students through each of the chapters’ Solved Problems.
• Additional Practice Problems. These problems provide problem-solving experience. They supplement the examples and solved problems found in each chapter.