This study is intended to provide insight into the use and impact of Smarthinking as it was employed across six anonymous UK Higher Education institutions at various times between September 2019 and May 2020.
Students rated their experience with Smarthinking highly and on average we found that 9/10
would recommend it.
The overall user experience was positive:
93% rated the ‘User experience’ as ‘good’ or ‘excellent’
90% rated ‘Ease of navigation’ as ‘good’ or ‘excellent’
94% rated ‘Accessibility’ as ‘good’ or ‘excellent’
One institution was able to show Smarthinking impacted confidence giving a rating of 3.7/5
for the statement ‘I feel more confident in my academics writing as a result of using Smarthinking’
We observed usage of Smarthinking outside of typical office hours:
On average, 55% of all students used the service between 5pm and 9am.
On average, 17% accessed the service at the weekend.
Students distributed their hours of use relatively evenly over an entire 24-hour period meaning peaks of usage could equally be at 3am or 3pm.
Students rated the feedback they received highly, considering it to be:
allowing for future improvement.
“This is such an amazing service and review!! Thank you so much for your help."
“Would have had it available throughout my whole university experience."
“I would definitely recommend using it as personally it was really helpful for enhancing the quality of my work.”