Education has become a lifelong pursuit, and, in order to meet the demands of today’s learners, the traditional education business model must shift. Successful institutions across the country are learning that embracing a culture of customer-centricity can improve enrollment and graduation rates, strengthen their reputation, and become more valuable to their students.
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Our new ebook, Customer U: Customer-centricity in higher education, examines the growing use of this approach to education, and how it can improve both institutional results and the student experience.
- Break down the debate over whether learners are customers, and why.
- Understand why transforming the learner experience is crucial to education.
- Get tips on putting student-customers first and appealing to their needs.
- Learn lessons from schools — and businesses — that have embraced a customer-first approach.