GMS

Responsbile for a compnay as a whole

Responsible for a relativly large department

In charge of projects with deadlines

In charge of small non managerial workers

Work that direclty affects the product output

uses technical expertise to help line workers

In charge of one area

In chare for many complex units

Work in public or non profit organizations

Answering to a higher authority for performance results

Overall quality of human experiences in the workplace

Managers job is to support workers efforts

Planning: setting objectives and figuring out how to accomplish them

Organizaing: Assighning tasks, allocate resurces, and coordinate activites

Leading: Arosuing workers enthusiam to work

Controlling: Meausre performance, compare it to objectives, take corrective actions

Interactions with people inside and out the workplace

Giving, Recieving, and analyzinf info

Using info to make decisons to solve problems

Special expertise for particular tasks

Working well with others

Thinking crtically and analyitcally

Having a transfersble skill that can be used in the workplace resulting in better performace

• Raw facts

• May not have any meaning itself

• Data available for decision making

• Organized and used

Actual performace is below then desired performace

Actual performance is better then desired perfromace

Finding the gap between desied and actual performance

Routine, repetitive decisons

New, Unusual or complex decisons that require judgment

Making decisons in urgent, high pressure scenarios

The decison maker knows the outcome of choices

Possible outcomes and their probabilites can be estimated

Outcomes and probabiites cannot be found

Ignore all signals to problems or oppurtunites

Solve problems when they occur

People who constantly look for problems to solve

Uses structured analysis, logic and info

Relies on experience, instinct, and judgment

• Identify and define the problem

• Generate and evaluate possible solutions

• Choose course of action

• Implement the decison

• Evaluate results

Judging something based on examples that easily come to mind

Judging somthing based on how closly it resembles a familiar category

Decison making based on incremental adjustments from a previous decision point

The continuation of a course of action even though its not working

• Utility

• Rights

• Justice

• Caring

Obtaining resources from suppliers globally

Selling local goods to foriegn markets

Buying goods from a foriegn market

The payment by a local firm to a foriegn firm for rights to make or sell products

The payment to a foriegn business for rights to locally operate their business with name and branding

Co Ownership which foriegn and local partners pool resources, share risks, and jintly operate

A local operation owned by a foriegn firm

meeting current needs without compromising future needs

Beleiving ones culture is better then others

Cultures that emphasize communication via spoken words

Cultures that emphasize non verbal communication via writing

Cultures in whic people do one thing at once

Cultures in which people do mulitple things at once

The degree to which a society accepts unequal distributin of power

The degree to which a society tolerates risk and uncertainty

The degree to wich a society values people and their intersts

The degree to which a society values are assertivness and materialsm vs. feelings and quality of life

The degree ot which a scoeity values short term vs long term goals

General rules vs relationships and the specifc situations

Perosnal independace vs. group interests

Restrained vs. Openely opinionated

Keeping work relationships seperate from private life vs. them overlapping

Status based on accomplisments vs. status based on position

One task at a time vs. multiple tasks at once

Believes in controlling the enviorment vs. adapting to it

Believes that home countrys pracitces are best

Believes that local practices are best suited for local operations

Tries to find the best practices around the world

• Develop work methods and proper working conditions

• Select workers best fit for the job

• Train workers properlly

• Plan work carfully and remove obstacles

Motion study, eliminating wasted motions to imprve performace

• forecasting

• planning

• organizing

• commanding

• coordinating

• controlling

Clear line of authority from highest to lowest

Each employee should recieve orfers from someone above

Activites with the same objective should have the same plan

An ideal, rational, very efficient. Based on principles of logic and authority

Charecteristic:

• Clear division of work

• Clear hiearchy of authority

• Formal rules and procedures

People imprve their work output when they seem seen or being involved

• Self actualization (need for self fulfillment, to grow and use abilities to the fullest and creative extent)

• Esteem (need for esteem in the eyes of others, need for respect, prestige)

• Social (a sense of belonginess, love)

• Safety (Security, protection, stability)

• Physiological (basic needs: food)

When a satisified need is no longer a motivator

A need becomes a motivator once all the lower levels are met

X: Workers dont want tok work, lack ambition, prefer to be led

Y: Workers are eager to work, responsible, are self directed

Give employees meaningful responsibilites and oppurtunites to grow

Collection of interrelated parts working together for a common purpose

smaller part of a large system

Identify and implement practices that best fit with the unique demand

• Define your objectives

• Determine where you stand related to objectives

• Develop premise regarding future conditions

• Analyze and choose among action alternatives

• Implement the plan and evaluate results

1 year or less

1 to 2 years

3 or more years

set broad, comprehensive, and longer-term directions for organization

 Define whats needs to be done in specific areas to implement strategic plans

 Polices and procedures that are designed for repeated use

used once to solve a unique situation

single use plans that allocate resources to projects

one time activities with clear start and end

 making assumptions of the future

 uses experts opinions

uses mathematical and statistical judgment

find different courses of action that can be used in changing circumstances

A longer version of contingency planning. It finds future scenarios

use of other companies stats to evaluate own company stats