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Introduction to Operations and Supply Chain Management, 5th edition

Published by Pearson (January 18, 2018) © 2019

  • Cecil B. Bozarth North Carolina State University
  • Robert B. Handfield North Carolina State University

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For operations and supply chain management (SCM) courses.

An integrated approach to operations and supply chain management

Introduction to Operations and Supply Chain Management is a unified, comprehensive introduction to both operations and supply chain management. The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source.

The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply in their careers. It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material.

Hallmark features of this title

An integrated presentation of operations and supply chain management

  • Coverage of traditional OM areas such as quality, capacity, queuing, forecasting, inventory, planning and control, and project management (PM) introduce students to these topics and how they apply to SCM.

A focus on employability skills

  • The text encourages critical-thinking with dozens of frameworks managers use to solve problems. They include the Six Sigma methodology (Ch. 4), decision tree analysis (Ch. 6), sourcing portfolio analysis (Ch. 7), and PM tools (Ch. 14).

Real-world examples and models

  • A Supply-Chain Operations Reference model provides info on key professional groups in operations and SCM areas.
  • Problems test students' knowledge and ensure they're absorbing major concepts.

New and updated features of this title

An integrated presentation of operations and SCM

  • NEW: Professional Profiles boxes feature individuals working in the operations and supply chain area, including their company and industry, experiences and responsibilities, and advice to others entering the field.
  • NEW: Section teaches students about 3D printing (additive manufacturing) and how it promises to change the volume/variety trade-offs for many manufactured items (Ch. 3).
  • UPDATED: Microsoft® Excel® spreadsheets are incorporated into the text and homework to aid student learning.

A focus on employability skills

  • NEW: Section emphasizes employability skills that students develop by studying the course and incorporating the learnings from this text into their daily lives (Ch. 1).
  • UPDATED: Discussion of long-term trends now includes the concept of agility (Ch. 1).

Real-world examples and models

  • UPDATED: Opening-Chapter Cases reflect the changing business conditions and challenges facing operations and supply chain managers.

Highlights of the DIGITAL UPDATE for MyLab Operations Management (available for Spring 2024 classes)

Instructors, contact your sales rep to ensure you have the most recent version of the course.

  • NEW: Using proven, field-tested technology, auto-graded Excel Projects (1 per chapter) let you seamlessly integrate Microsoft® Excel® content into your course without having to manually grade spreadsheets.
  • NEW: Case Study Assignments (1 per chapter) include written response and auto-graded discreet response questions.
  • NEW: Assignable Video Quizzes. Solved Problem and Figure Videos are now assignable for a grade. Embedded questions at various time stamps hold students accountable for watching and applying the concepts.
  • NEW: Book-specific classroom response questions (3 per chapter) promote discussion and classroom engagement.
  • NEW: Gap Finder and Gap Filler Modules help students focus on key pre-requisite math skills to help them overcome knowledge or performance gaps.
  • ENHANCED: OM Simulations have been refreshed with a modern user interface for better usability and improved stability. Mini Sims on Location Strategies and What Is Operations? are mapped to chapters for easy insertion into your curriculum.

Features of MyLab Operations Management for the 5th Edition

  • The Study Plan gives students personalized recommendations, practice opportunities and learning aids to help them stay on track.
  • Dynamic Study Modules help students study chapter topics on their own by continuously assessing their knowledge application and performance in real time.
  • With LMS Integration, you can link your MyLab course from Blackboard Learnâ„¢, Brightspace® by D2L®, Canvasâ„¢, or Moodle®.

Features of Pearson+ eTextbook for the 5th Edition

  • NEW: 10 Supply Chain (SC) Executive Interviews feature real executives in the SC field discussing the work they do.
  • NEW: End-of-Chapter Environmental Social Governance (ESG) boxes are based on the latest research and bring ESG concepts and examples to life.
  • ENHANCED: SC Connections boxes feature all new stories and are updated as often as every 6 months!

PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS

  1. Introduction to Operations and Supply Chain Management
  2. Operations and Supply Chain Strategies

PART II: ESTABLISHING THE OPERATIONS ENVIRONMENT

  1. Process Choice and Layout Decisions in Manufacturing and Services
  2. Business Processes
  3. Managing Quality
  4. Managing Capacity

PART III: ESTABLISHING SUPPLY CHAIN LINKAGES

  1. Supply Management
  2. Logistics

PART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS

  1. Forecasting
  2. Sales and Operations Planning (Aggregate Planning)
  3. Managing Inventory throughout the Supply Chain
  4. Managing Production across the Supply Chain
  5. JIT / Lean Production

PART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT

  1. Managing Projects
  2. Developing Products and Services

About our authors

Cecil Bozarth is Professor of Operations and Supply Chain Management at the Poole College of Management at North Carolina State University, where he has received awards for teaching excellence at both the undergraduate and graduate levels. He is a former chair of the Operations Management Division of the Academy of Management, and in 1999 was recognized by APICS as a subject matter expert (SME) in the area of supply chain management. His particular areas of interest are operations and supply chain strategy and supply chain information systems. Bozarth's consulting experience cuts across a wide range of industries, including such companies as BlueCross BlueShield of North Carolina, Daimler-Benz, John Deere, Duke Energy, Eisai, Ford Motor Company, GKN, IBM, GlaxoSmithKline, Milliken, Patheon, Sonoco, and others. For 13 years, Bozarth was an associate editor for the Journal of Operations Management; he now serves on the journal's editorial advisory board. Bozarth has also served as a guest editor for the Academy of Management Journal, as well as the Journal of Operations Management.

Robert Handfield is the Bank of America Professor and a Distinguished University Professor at North Carolina State University. Handfield has consulted with over 25 Fortune 500 companies, including Biogen Idec, Caterpillar, John Deere, GlaxoSmithKline, Boston Scientific, Delphi, Chevron, British Petroleum, Chevron Phillips, Bank of America, Sensata, Honda of America, KPMG, ConocoPhillips, Federal Express, SAP, and others, and is a world-renowned expert in the areas of purchasing and logistics. Handfield is the former editor-in-chief of the Journal of Operations Management and has written several books on SCM topics, including Introduction to Supply Chain Management (Prentice Hall, with Ernest L. Nichols; translated into Japanese, Korean, Chinese and Indonesian), Supply Chain Redesign (Prentice Hall Financial Times), and Purchasing and Supply Chain Management, 5th Edition (South-Western College Publishing, with Robert M. Monczka, Larry C. Giunipero, and James L. Patterson).

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