Enhancing workplace communication: The new role of language assessments in business success

Andrew Khan
two business people sat together in a meeting both looking at a laptop
Reading time: 4 minutes

The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. Research suggests that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.

While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.

Is your teams communication effective?
Play
Privacy and cookies

By watching, you agree Pearson can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

The importance of effective communication

Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.

Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably leadership, collaboration, critical thinking and empathy.

It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.

Challenges faced by second-language English speakers

When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.

Introducing the Versant by Pearson English Speaking and Listening Test

With the new Versant by Pearson English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?

Get in touch to learn about our corporate solutions

Effective verbal communication: Balancing listening and speaking skills

As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.

Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.

Evolving expectations around speech

Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.

With this in mind, Pearson has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.

Customer Support roles and communicative ability

Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.

Designing effective assessments

Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.

Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.

Measuring communication skills

The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.

We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.

The value of fair and objective assessments

Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.

Join our webinar to learn more

Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by Pearson English Speaking and Listening Test can benefit your organization.

Watch the webinar here

References

More blogs from Pearson

  • A young woman studying in a university library with a laptop
    Admissions integrity, built-in: What "secure by design" means for PTE Express
    By Alice Bazzi
    Reading time: 2 minutes

    Admissions teams rely on English test scores to make high-stakes decisions. If there is any doubt about the integrity of those scores, the entire process can be compromised. Fraudulent results or weak security measures can lead to delays, rejections and reputational damage for institutions and for agents who recommended the test. That is why security is a top priority for Pearson and a defining feature of PTE Express.

    "Secure by design" and what sets PTE Express apart

    PTE Express incorporates multiple layers of protection to guarantee authenticity and fairness:

    • Biometric ID verification: Every test taker's identity is confirmed using advanced biometric checks, reducing risks of impersonation.
    • AI-Enabled monitoring: AI continuously monitors the test session to detect any suspicious behaviour in real time.
    • Fraud detection protocols: Our built-in algorithms flag anomalies and prevent any score manipulation.
    • Remote proctoring: Live and automated proctoring ensures that the test environment remains secure when taken from home.

    These measures work together to create a testing experience that institutions can trust and students can feel confident about.

    Transparency builds confidence

    Security is not just about technology: it is also about communication. Pearson provides clear guidelines on how PTE Express maintains its integrity, giving universities and families peace of mind. When you share these details with your customers, you reinforce your role as a knowledgeable advisor who prioritizes quality and fairness.

    The impact on institutions and agents

    For universities, security means reliability. Admissions officers can confidently accept PTE Express scores, as they know they meet a rigorous standard. For agents, recommending PTE Express strengthens your reputation. You are not just offering speed and convenience: you are also providing a solution backed by global expertise and a commitment to integrity.

    Speed without compromise

    One of the most impressive aspects of PTE Express is its combination of robust security and rapid turnaround. Students can receive certified results within 48 hours, enabling them to meet tight deadlines without sacrificing quality. This balance of speed and security is what makes PTE Express a game-changer for US-bound students and the agents that support them.

    Lead with security in your conversations

    When presenting PTE Express to students or institutional partners, emphasize its security features alongside its convenience. Highlight biometric checks, AI-monitoring and fraud prevention as key differentiators. These elements resonate strongly with universities that prioritize integrity and families who value fairness when making investments. 

  • Business people stood together in a office talking to eachother, one is holding a laptop
    Daily conversation practice tips for busy adults
    By Charlotte Guest
    Reading time: 4 minutes

    Adults often spend over half the workday on "busywork" plus hours each week on email: long study sessions aren’t realistic. But busy schedules don’t have to stop your progress in English. The solution is short, consistent, contextual speaking practice with fast feedback. With the right system, 10–20 minutes a day is enough to build confidence, fluency and clearer pronunciation. This learner-friendly guide shares a step-by-step, time-efficient approach grounded in microlearning and real-life conversation.

    Core principle:

    Consistent speaking practice improves fluency and pronunciation more than an occasional long study session does, especially when the speaking practice mirrors real situations such as ordering food, joining meetings or interviewing.

    What does this look like in practice?

    • Predictable routines: Same time, short sessions.
    • Real-life contexts: Work, travel, daily interactions.
    • Quick feedback loops: Record → adjust → repeat.

    Use microlearning to turbocharge your sessions: essentially, focus on one skill only for each session, and keep it under 20 minutes. These powerful, focused and – crucially – short sessions fit rest periods and commutes, making daily practice easier to repeat and track. With exercises like quick role-plays, mini-dialogues and brief listening-then-speaking bursts, practice can be fun and energizing too. Follow our five practice tips and make learning work for your lifestyle.

  • A group of students at a table talking to their teacher
    Strategies for teaching large language classes effectively
    By Charlotte Guest
    Reading time: 5 minutes

    Teaching large language classes can feel overwhelming, but research and practice consistently show that scale is a design challenge, not an impossible challenge. With intentional course structure, active learning routines and the right technology, instructors can create engaging, rigorous and humane learning environments even in high-enrolment contexts. The strategies below focus on what works at scale.

    Challenges of large language classes

    A “large class” has no universal definition. In the UK it may begin around 25–30 students; in the U.S., 35+; in many developing contexts, 60 or more. Regardless of the threshold, size amplifies common teaching challenges: