The role of English proficiency in a global organization

Samantha Ball
Samantha Ball
two colleagues working outdoors talking to eachother over a laptop and paperwork
Reading time: 4 minutes

To compete in the modern business space, many organizations are shifting to a more global way of working.

The COVID-19 pandemic accelerated digital transformation and globalization across industries but, as many businesses look now to sustaining future growth, the question is: what powers a successful, global organization?

Why English proficiency is key to unlocking international success

According to Pearson’s 2022 Power Skills Survey, one of the biggest factors in effective workplace globalization is the use of English as a common language. The report states “Adopting a common language and ensuring that the entire workforce can access it has become more important than ever before.”

It points to statistics from rising economies in Southeast Asia, showcasing the strength of English use and their respective booming industries:

  • In Indonesia, Southeast Asia’s largest economy in terms of GDP, the service sector employs nearly half of the country’s local workforce.
  • In Thailand, nearly 60% of the country’s GDP is generated by tourism and export-oriented production. Vietnam, one of APAC’s fastest-growing markets and a rising manufacturing powerhouse, counts the US among its top trading partners.
  • The Philippines’ business process outsourcing (BPO) sector, a key pillar of the country’s economy, employs 1.3 million people.

The power of effective communication

Pearson’s 2022 Power Skills Survey is a drop in the ocean of reports hailing effective communication as one of the top factors to both personal and business success. Good communicators have been linked to higher performance in school, at work and in their personal lives. It is no surprise then that good communicators are highly sought after by talent recruiters.

With many businesses moving to hiring outside of traditional location boundaries, more languages are inevitable in the workplace. So, can good communication transcend language barriers?

As the statistics gathered by the Power Skills Survey show, there is evidence that sharing one common language, and therefore enabling more effective communication, can improve business opportunities, workforce growth and ultimately the economy. In the survey report, Norlida Azmi, Group Chief People Officer at Axiata, said:

“Communication is a critical skill that sets the foundation for not only leadership competencies, such as people management and coalition building, but also for wider and effective stakeholder management in the ecosystem – communicating with our shareholders, customers and the communities that we operate in.”

English: the official language of business

While communication for globalization can look different for different markets, the English language is recognized as the prevailing choice for multinational companies. The Harvard Business Review says:

“The need to tightly coordinate tasks and work with customers and partners worldwide has accelerated the move toward English as the official language of business.”

So, with businesses now fighting to grow in a global marketplace, unlocking the power of the English language is crucial to success.

Assessing English proficiency within your organization

The survey shows that many organizations have work to do in this area, even if they view strong English proficiency as extremely important to their roles. It details the current state of assessing candidates’ English language proficiency and the percentage of organizations that have strategies in place to upskill their employees English proficiency. Both leave room for improvement.

According to the survey, the number one way talent acquisition managers test English language skills is at the interview (58%), although 37% aren't measuring English language skills at all. This can be problematic later down the line, as not all four language skills (reading, writing, speaking and listening) will be accurately represented in an interview.

Meanwhile, 27% of businesses use computer-based tests and 14% use paper-based tests to assess English language proficiency. By getting standardized test results, talent managers can more accurately assess if candidates’ English proficiency is suitable for the role, making for more confident and successful hires.

Strategies for English upskilling

Talent managers can also pass on these insights to learning and development managers to help them implement effective English language upskilling programs. While this investment can empower employees to perform better in their new role, it may also improve employee retention and even lead to succession and impact business growth.

 Whether organizations choose to hire new talent with higher levels of English proficiency or invest in learning and development programs to build their employees’ language skills, there are tools available to help.

Pearson Language Solutions for Work enables talent and learning and development managers to fast-track and simplify their recruitment and training processes, giving you total confidence that your candidates and employees have the English language skills to drive your business forward. Find the best language assessment and learning solutions for your organization here.

Drive your business forward with language training

If you liked this blog post and want to learn more, download our PDF report here.

Find out more about how language training and assessment can drive your business forward by checking out our resources for HR professionals, including articles, whitepapers and research.

More blogs from Pearson

  • Two business people working together on a tablet
    How to politely say no in business English
    By Charlotte Guest
    Reading time: 3 minutes

    Knowing how to say “no” politely is an important communication skill in the workplace. Whether you are declining a meeting, turning down a request or rejecting a business proposal, the way you respond can affect professional relationships.

    For English learners, saying no can feel especially difficult. Many people worry about sounding rude, unhelpful or unfriendly. The good news is that Business English includes many polite and professional phrases that help you refuse requests clearly while still showing respect.

    Here are five useful ways to politely say no in Business English, with examples and tips for when to use them.

    1. “Thank you for considering me, but I must respectfully decline.”

    This phrase is polite, professional and direct. It shows appreciation for the opportunity while making your decision clear.

    When to use it

    • Declining a job offer
    • Turning down a business proposal
    • Refusing a formal invitation

    Example

    “Thank you for considering me, but I must respectfully decline the offer at this time.”

    Why it works

    This phrase sounds professional because it:

    • Starts with appreciation
    • Communicates your answer clearly
    • Maintains a respectful tone

    2. “I appreciate your interest but, unfortunately, I’m unable to commit at this time.”

    This expression is useful when you cannot accept something because of time, workload or other responsibilities.

    When to use it

    • Declining extra work
    • Saying no to projects
    • Refusing invitations professionally

    Example

    “I appreciate your interest but, unfortunately, I’m unable to commit at this time due to other priorities.”

    Why it works

    This phrase helps soften the refusal and explains that your decision is based on circumstances rather than the person themselves.

    3. “I understand where you’re coming from, but I don’t think it’s the right fit for me.”

    This is a good phrase for situations where you want to disagree politely or decline an offer that does not meet your needs.

    When to use it

    • Declining a service or product
    • Rejecting a business idea
    • Turning down partnerships

    Example

    “I understand where you’re coming from, but I don’t think it’s the right fit for our team right now.”

    Why it works

    The phrase shows empathy first before giving your opinion. This helps keep the conversation positive and respectful.

    4. “Thank you for the opportunity, but I’m afraid it’s not something I can take on right now.”

    This phrase is useful when you may be interested in the future, but cannot accept now.

    When to use it

    • Declining freelance work
    • Refusing additional responsibilities
    • Saying no to speaking events or collaborations

    Example

    “Thank you for the opportunity, but I’m afraid it’s not something I can take on right now.”

    Why it works

    This response sounds polite and professional without completely closing the door to future opportunities.

    5. “Thank you for thinking of me, but I won’t be able to.”

    This is a shorter and more informal way to politely say no.

    When to use it

    • Declining small requests
    • Saying no to casual invitations
    • Refusing minor tasks

    Example

    “Thank you for thinking of me, but I won’t be able to attend the meeting tomorrow.”

    Why it works

    It is simple, clear and friendly. However, it works best in less formal business situations.

  • Students studying together at a table
    What students wish they’d done earlier when planning to study in the USA
    By Abi Fordham
    Reading time: 2 minutes

    If you spend enough time reading student forums, Reddit threads or comment sections about studying in the USA, you begin to notice a pattern.

    There’s plenty of advice about what students should do next. But much less about what they wish they’d done earlier.

    Those reflections usually appear later in the process, after applications have been submitted or deadlines have passed. Often, they come with a sense of hindsight: “I wish I’d known this sooner.”

    For students still early in the process, planning ahead can make everything feel far more manageable – and these tips are here to help.

    Starting earlier helps more than you think

    One of the most common reflections from students is that they waited until something felt urgent.

    Until a deadline appeared. Until a university responded. Until friends started applying.

    By that point, the process often felt rushed and stressful.

    Students who started earlier didn’t necessarily have everything figured out. In many cases, they simply gave themselves more time to think clearly, explore options and make decisions without pressure.

    Starting early doesn’t mean completing everything immediately. It simply means beginning before the process becomes overwhelming.

    Many students don’t realize how much flexibility they have

    Many students assume there is only one way to complete each step of the study abroad process. One test format. One timeline. One fixed path.

    In reality, there are now more flexible options available to students applying to universities in the USA.

    For example, some English language tests can now be taken from home, making it easier for students to fit preparation and testing around school, work or other commitments. This can reduce travel time, scheduling difficulties and unnecessary stress earlier in the application journey.

    Having more flexibility often helps students feel more in control of the process overall.

    Comparing timelines usually creates more stress

    This is something that comes up constantly in student discussions online.

    One student already has an offer. Another has booked their English test. Someone else is still deciding where to apply.

    It’s easy to feel behind, even when you’re not.

    What many students realize later is that study abroad timelines are rarely comparable. Different universities, application requirements, intake dates and personal circumstances all affect how long the process takes.

    The students who felt most confident were usually the ones focused on their own next step rather than someone else’s progress.

    Small steps create momentum

    Another common theme in student reflections is the importance of momentum.

    Not huge achievements. Just consistent progress.

    Researching universities. Booking a test. Submitting one document. Sending one email.

    Small actions help the process feel more realistic and manageable. Over time, they build confidence and make studying abroad feel achievable rather than distant.

    Confidence often comes later than expected

    Many students spend the early stages of the process questioning themselves.

    Am I choosing the right university?
    Am I applying at the right time?
    Am I making the right decisions?

    Later, many reflect that they were more prepared than they initially believed.

    The process itself teaches students how to make decisions, adapt to uncertainty and move forward even without having every answer immediately.

    Waiting until you feel completely ready can sometimes unnecessarily delay progress.

    Final thoughts

    Planning to study in the USA is a major decision, and it’s normal for the process to feel uncertain at times. But many students later realise that starting earlier, staying focused on manageable steps and avoiding unnecessary comparison made the experience much easier.

    You do not need to have everything figured out straight away. Often, the most helpful thing is simply beginning.

  • A teacher working on a interactive whiteboard
    Low-prep activities for busy language teachers
    By Charlotte Guest
    Reading time: 4 minutes

    Teaching a language requires time, effort and planning. Many teachers want creative lessons but often don't have time to prepare activities. Luckily, effective language practice doesn't have to be complex.

    Simple activities can still enhance students' speaking, listening, reading and vocabulary skills. Low-prep activities are versatile, suitable for teens or adults, online or in person, and across various language levels.

    Below are some easy classroom activities that require minimal preparation while keeping students active and engaged.

    1. Would you rather…?

    This activity is simple, fun and great for speaking practice.

    Write two choices on the board and ask students which one they prefer.

    For example:

    • Would you rather live in the mountains or by the sea?
    • Would you rather travel by train or plane?
    • Would you rather work at night or in the morning?

    Students discuss their answers in pairs or small groups.

    Why it works

    • Encourages speaking
    • Builds confidence
    • Helps students explain opinions
    • Easy to adapt for different levels

    Ask higher-level students to explain their reasons in more detail.

    2. The one-minute talk

    Choose a simple topic and give students one minute to speak.

    Topics can include:

    • My favorite food
    • A place I want to visit
    • My daily routine
    • A good movie I watched
    • My perfect weekend

    Students can speak in pairs, small groups or in front of the class.

    Why it works

    • Improves fluency
    • Builds speaking confidence
    • Requires no materials
    • Helps students think quickly in English

    If students feel nervous, give them one minute to prepare their ideas first.