How can we help?

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I have a question about an existing product

Please contact our Customer Services team who will be happy to help.

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I would like to make a purchase

Students / individuals / single purchases
Visit our Where to buy page for information on where you can buy our products in Japan.

Educators / businesses / bulk purchases
Please fill out the form below and one of our sales team will be in touch.

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I need advice on which product to purchase

Have you tried our Help Me Choose tool? This can help narrow down your search. 

Learners / business
See our learners or HR professionals overview pages for language resources and more inspiration.

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I need technical support

If you're having issues with Pearson's online resources (including Pearson English Portal, MyEnglishLab, Pearson English Connect, MyMobileWorld and Test Hub), please visit our support page.

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I’m trying to sign in to a digital platform

If you're looking for Pearson English Connect (PEC), Pearson English Portal (PEP) or MyEnglishLab (MEL), please sign in or register here.

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Something else

If none of that helps, please contact our Customer Services team.

Office address:

Pearson Japan K.K. 11F KANDA SQUARE, 2-2-1 Kanda-Nishiki-cho, Chiyoda-ku, Tokyo 101-0054

Business hours: 9:00-17:30 (except Saturday, Sunday and holidays)