Goal setting: A path to achieving team fluency

Pearson Languages
Office works stood in a cubicle and in a hallway talking

Reading time: 5 minutes

We know businesses that invest in skills development are more likely to retain top talent, and see many other benefits as well. Upskilling your team's English proficiency can have a transformative effect on the business, leading to new opportunities, growth, and a more engaged workforce. However, implementing a corporate language learning program can be challenging. Using traditional goal-setting frameworks can support you and your team on this journey. Here's how:

Goal setting: A path to achieving team fluency
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Popular goal setting frameworks for businesses

There are several approaches one can take to help with this:

3X3X3 model

The 3X3X3 model advocated by McKinsey ensures that goals are set over manageable three-month periods, fostering a steady progression.

SMART goals

With their specificity, measurability, achievability, relevance, and time-bound nature, SMART goals provide a framework that aligns individual efforts with broader organizational objectives.

PACT goal framework

Emphasizing purposefulness, actionability, continuity, and trackability, the PACT goal framework, championed by the National Society of Leadership and Success, offers an alternative perspective.

Regardless of the chosen model, it is imperative to communicate it effectively across the team. Consistency in the implementation of goal-setting practices ensures that everyone is on the same page, reducing ambiguity and enhancing the overall effectiveness of the language learning process.

Utilize digital tools and technology

Your employees have a lot on their plate, which means that any language training program should be designed to be easily accessible and engaging. Technology has significantly improved skill development in modern times (not just language learning), allowing organizations to really nurture their employee’s development.

There are numerous online language training apps and software available that provide dynamic and interactive approaches to help employees achieve their language goals. Choosing user-friendly platforms that cater to different learning styles can ensure broader adoption and engagement.

Mondly by Pearson, for example, is a flexible language-learning solution designed to facilitate self-led learning within easily digestible modules. It can be a cornerstone for organizations looking to set and achieve learning goals. The adaptability of Mondly by Pearson enables employees to progress at their own pace, providing a personalized learning experience that aligns with their individual language proficiency goals.

Monitor and evaluate your teams’ language skills often

When learning any language, the journey is just as important as the destination. Continuous monitoring and evaluation ensure that learning objectives are not static but adapt to the evolving needs of the individual and the organization. To fast-track your employees' English progress, use the Global Scale of English (GSE). The GSE allows you to monitor your team's developing English language skills on one simple, numerical scale, from entry-level to expert.

This multifaceted approach to measurement allows managers and employees alike to gain a comprehensive understanding of their English language proficiency, fostering a culture of improvement and development.

Another tool to add to your repertoire is Versant by Pearson, a robust English assessment tool that is instrumental in understanding the current language skill levels of your employees. This information serves as a baseline for setting realistic yet challenging goals.

Celebrate your team’s achievements

Recognition and celebration of achievements act as powerful motivators. If a goal is achieved but not acknowledged, the impact may diminish, and motivation can wane. Therefore, incorporating a culture of celebration within the organization is essential. This can take various forms, from verbal recognition in team meetings to tangible rewards such as certificates, performance-based bonuses, or even more competitive features like leaderboards (which Mondly by Pearson uses).

It is important for organizations to record the achievements of their employees in language learning as it not only boosts morale but also provides a valuable source of feedback. By acknowledging and celebrating the successes of their employees, organizations reinforce the significance of learning a language and create a positive feedback loop that encourages employees to set new goals and continue progressing their language proficiency.

Growth and success in the workplace

As organizations become empowered by the integration of goal-setting into their language-learning initiatives, they are embarking on and expediting their journey of continuous growth and success. By integrating technology, continuous monitoring, and praise in your organization's goal setting, you can create a comprehensive approach to language learning. This approach enhances language skills and has a positive impact on the business as a whole.

The result is a workforce that is not only proficient in English but is also confident, collaborative, and highly productive. As we move through 2024, organizations that prioritize progress-based learning are poised to thrive in an environment where effective communication is the key to unlocking unparalleled success.

Find out more about creating a culture of learning English in the workplace and the transformative power of language learning for businesses in this article – Creating a culture of success.

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    Young learners of English deserve more

    By Ehsan Gorji
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    Imagine a class of English language students aged 8 – 9 taught by a dynamic teacher they love. The young learners sit together for two hours, three times a week to learn English as a Foreign Language (EFL). The vibe they bring with them to the class, plus the dynamic teacher and the creativity she develops in her lesson plans, is fantastic.

    I have been observing trends in teaching EFL to young learners, and it is clear to me that school directors, syllabus generators, teachers, parents and learners are all satisfied with this image… “Hooray! Young learners sit together for two hours, three times a week to learn English as a Foreign Language. And the teacher is able to manage the class. Bravo!” But is it enough?

    What causes the lack of focus?

    It all begins with the coursebooks. If you take a coursebook for young learners and thumb through the ‘Scope and Sequence’ pages, you’ll see holistic definitions of language input in each unit. The school authorities then design a course based on the coursebook, and the snowball effect happens, whereby they design a course without specific details on what exactly to focus on.

    It is the teacher’s turn now. The creative and dynamic teacher provides an excellent classroom experience through which young learners can learn English together. She also assigns a piece of homework: write an email to a friend and tell her about your last holiday.

    When the teacher reviews the emails, she smiles as she finds many uses of the simple past tense—both in affirmative and negative forms. She then drafts an email thanking everyone and praising them generously. She includes a link to a PDF of other exercises to reinforce the grammar (the next day in class, they will review the completed handouts).

    This hardworking teacher tries to blend her style with digital literacy and applies creativity along the way. Everything seems perfect in her class, and she regularly receives emails from parents thanking her. Nevertheless, some questions remain: What was the task? What was the learning outcome? Which learning objective should have been tracked?

    Let’s reconsider the task – this time with our critic’s hat on – and analyze what has been taking place in this class. It is very nice that young learners sit together to learn English, and the teacher is able to manage the class successfully, but having fun and ease alone is not enough. We should aim for “fun, ease and outcomes”.*

    *Assessing Young Learners of English: Global and Local Perspectives, Dr Marianne Nikolov, 2016.

    Which important dynamics should be considered?

    The assigned piece of homework said: write an email to a friend and tell her about your last holiday. However, what actually occurred was a shift from this task to the students’ best performance in producing simple past-tense sentences. There are other important dynamics that have migrated out of the teacher’s focus. Did the students begin their emails appropriately? Was the tone appropriate? Did they pay attention to organizing their thoughts into sentences and paragraphs? Was the punctuation correct? Did they end their emails in the right way?

    If the coursebook had been equipped with clear and concrete learning objectives, the course directors would have employed them while designing study syllabuses, and the teacher would have used them when lesson planning. Consequently, the student’s formative and summative progress would have been evaluated against those detailed learning objectives rather than according to what some did better than the average.

    How can learning objectives be applied to tasks?

    With the Global Scale of English (GSE), publishers, course designers, teachers, and even parents can access a new world of English language teaching and testing. This global English language standard provides specific learning objectives for young learners that can be applied to tasks.

    For example, for our task, the GSE suggests the following learning objectives:

    • Can write short, simple personal emails/letters about familiar topics, given prompts or a model. (GSE 40/A2+)
    • Can use appropriate standard greetings and closings in simple, informal personal messages (e.g., postcards or emails). (GSE: 37/A2+)

    By applying language learning chunks – learning objectives, grammar and vocabulary – and identifying the can-do mission each one is supposed to accomplish, teaching and testing become more tangible, practical and measurable. Going back to my original scenario, it is excellent that young learners sit together for two hours, three times a week to learn English as a Foreign Language – provided that we know in detail which learning objectives to focus on, which skills to grow and what learning outcomes to expect.

  • A teacher stood at the front of the class talking to her class

    English for employability: Why teaching general English is not enough

    By Ehsan Gorji
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    Many English language learners are studying English with the aim of getting down to the nitty-gritty of the language they need for their profession. Whether the learner is an engineer, a lawyer, a nanny, a nurse, a police officer, a cook, or a salesperson, simply teaching general English or even English for specific purposes is not enough. We need to improve our learners’ skills for employability.

    The four maxims of conversation

    In his article Logic and Conversation, Paul Grice, a philosopher of language, proposes that every conversation is based on four maxims: quantity, quality, relation and manner. He believes that if these maxims combine successfully, then the best conversation will take place and the right message will be delivered to the right person at the right time.

    The four maxims take on a deeper significance when it comes to the workplace, where things are often more formal and more urgent. Many human resources (HR) managers have spent hours fine-tuning workplace conversations simply because a job candidate or employee has not been adequately educated to the level of English language that a job role demands. This, coupled with the fact that many companies across the globe are adopting English as their official corporate language, has resulted in a new requirement in the world of business: mastery of the English language.

    It would not be satisfactory for an employee to be turned down for a job vacancy, to be disqualified after a while; or fail to fulfil his or her assigned tasks, because their English language profile either does not correlate with what the job fully expects or does not possess even the essential must-have can-dos of the job role.

    How the GSE Job Profiles can help

    The Job Profiles within the Global Scale of English (GSE) Teacher Toolkit can help target those ‘must-have can-dos’ related to various job roles. The ‘Choose Learner’ drop-down menu offers the opportunity to view GSE Learning Objectives for four learner types: in this case, select ‘Professional Learners’. You can then click on the ‘Choose Job Role’ button to narrow down the objectives specific for a particular job role – for example, ‘Office and Administrative Support’ and then ‘Hotel, Motel and Resort Desk Clerks’.

    Then, I can choose the GSE/CEFR range I want to apply to my results. In this example, I would like to know what English language skills a hotel desk clerk is expected to master for B1-B1+/GSE: 43-58.

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    Forward-looking reflective teaching

    By Ehsan Gorji

    Ehsan Gorji is an Iranian teacher, teacher trainer and teacher educator. He also designs strategic plans, devises study syllabuses, runs quality-check observations, and develops materials and tests for different language institutes and schools in the country. Ehsan has been a GSE Thought Leader and Expert Rater since 2016. 

    Reflective teaching, despite it sounding modern and sophisticated, has not yet become a common practice among English language teachers. However, the experiential learning cycle proposed by Jim Scrivener offers a practical approach for teachers. The cycle involves teaching a lesson, reflecting on "what we did" and "how we did them," and then using that reflection to improve future English classes. By using this approach, teachers can prepare for better teaching in the long term.