Question 1

Which of the following is considered a nontherapeutic communication technique in nurse-patient interactions?

Accepted Answer

False reassurance

Question 2

A nurse is caring for a patient who is hearing impaired. Which of the following is the most effective communication strategy?

Accepted Answer

Face the patient and speak clearly, using gestures when appropriate.

Question 3

Which phase of the helping relationship involves the nurse reviewing available data and planning for the initial interaction?

Accepted Answer

Pre-interaction phase

Question 4

In the communication process, what is the role of the 'referent'?

Accepted Answer

It motivates one to communicate with another.

Question 5

A nurse is providing care to a patient who does not speak English. Which of the following is the best initial approach?

Accepted Answer

Use a professional interpreter to facilitate communication.

Question 6

Which of the following is an example of symbolic communication in nursing practice?

Accepted Answer

Wearing a nurse’s uniform to convey professionalism.

Question 7

A nurse uses touch to comfort a patient who is anxious. According to the zones of touch, which zone does this interaction most likely fall under?

Accepted Answer

Vulnerable zone

Question 8

Which of the following elements is essential for professional communication and helps build trust with patients?

Accepted Answer

Trustworthiness

Question 9

A nurse is reflecting on a recent patient interaction to improve future communication. This process is best described as:

Accepted Answer

Reflexivity

Question 10

Which of the following is NOT a feature of therapeutic communication?

Accepted Answer

Giving personal opinions

Question 11

A nurse is communicating with a patient who is cognitively impaired. Which strategy is most appropriate?

Accepted Answer

Ask open-ended questions and allow extra time for responses.

Question 12

Which of the following best describes 'metacommunication'?

Accepted Answer

All factors that influence how a message is perceived by others.

Question 13

During the working phase of the helping relationship, which of the following tasks is most important?

Accepted Answer

Helping the patient express feelings and set goals.

Question 14

Which of the following is a key relational capacity for effective nurse-patient communication?

Accepted Answer

Scrutinizing

Question 15

A nurse is caring for a patient who is unresponsive. What is the most appropriate communication strategy?

Accepted Answer

Speak to the patient as if they can hear and understand.

Question 16

Which of the following is an example of nonverbal communication?

Accepted Answer

Gestures

Question 17

A nurse is using the technique of 'paraphrasing' during a patient interview. What is the primary purpose of this technique?

Accepted Answer

To clarify the patient’s message and ensure understanding.

Question 18

Which of the following is most likely to hinder effective communication between a nurse and patient?

Accepted Answer

Perceptual bias

Question 19

A nurse is interacting with a patient’s family in a group setting to discuss care plans. What level of communication is this?

Accepted Answer

Small-group

Question 20

Which of the following best describes the 'channels' in the communication process?

Accepted Answer

Means of conveying and receiving messages.

Communication Process and Patient Safety: Structured Study Notes for Psychology and Nursing Students

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