Question 1

Which of the following is NOT a primary goal of organizational behavior (OB) as described in Chapter 10?

Accepted Answer

Increasing company profits

Question 2

According to the 'iceberg' model of organizations, which of the following is considered a hidden aspect?

Accepted Answer

Group norms

Question 3

Which component of attitude refers to the emotional or feeling segment?

Accepted Answer

Affective component

Question 4

An employee who believes in punctuality but frequently arrives late is experiencing which psychological phenomenon?

Accepted Answer

Cognitive dissonance

Question 5

Which of the following is NOT one of the Big Five personality traits?

Accepted Answer

Emotional intelligence

Question 6

A manager who attributes an employee’s success to their own hard work, but blames failures on poor market conditions, is demonstrating which bias?

Accepted Answer

Self-serving bias

Question 7

Which learning theory states that behavior is a function of its consequences?

Accepted Answer

Operant conditioning

Question 8

In shaping behavior, which method involves removing an unpleasant consequence when a desired behavior occurs?

Accepted Answer

Negative reinforcement

Question 9

Which perceptual shortcut may result in distorted judgments because many stereotypes have no factual foundation?

Accepted Answer

Stereotyping

Question 10

According to attribution theory, if an employee behaves the same way in other situations, the cause is likely attributed to:

Accepted Answer

Internal factors

Question 11

Which dimension of emotional intelligence involves understanding your own emotions?

Accepted Answer

Self-awareness

Question 12

A manager who fails to recognize individual differences and assumes all employees are similar is using which perceptual shortcut?

Accepted Answer

Assumed similarity

Question 13

Which generational group is most likely to value flexibility and technology in the workplace?

Accepted Answer

Generation Y (Millennials)

Question 14

Which of the following is a direct result of high job satisfaction among employees?

Accepted Answer

Better job performance

Question 15

If a manager rewards only the behaviors they want to see repeated, which learning theory principle are they applying?

Accepted Answer

Positive reinforcement

Question 16

Which of the following best describes the 'halo effect' in perception?

Accepted Answer

Forming an impression based on a single trait

Question 17

Which personality trait from the Big Five is most associated with being organized and dependable?

Accepted Answer

Conscientiousness

Question 18

Which of the following is a key insight from the study of organizational behavior regarding employee reactions?

Accepted Answer

Employees react to perception, not reality

Question 19

A manager observes that an employee is frequently absent. Which goal of organizational behavior is most directly affected?

Accepted Answer

Absenteeism

Question 20

Which learning theory emphasizes learning through both observation and direct experience?

Accepted Answer

Social learning theory

Chapter 10: Understanding Individual Behavior (Fundamentals of Management)

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