Question 1

According to Berlo's model, which step in the communication process involves the receiver translating and interpreting the message?

Accepted Answer

Decoding

Question 2

A nurse uses eye contact, facial expressions, and touch to communicate with a patient. Which form of communication is primarily being used?

Accepted Answer

Nonverbal communication

Question 3

Which of the following is a risk associated with electronic communication in healthcare settings?

Accepted Answer

Violation of patient confidentiality

Question 4

A nurse is preparing to send a text message containing patient information. What is the most appropriate action to ensure compliance with privacy regulations?

Accepted Answer

Use the hospital's secure messaging system

Question 5

Which level of communication is demonstrated when a nurse participates in a hospital committee to improve patient care?

Accepted Answer

Organizational communication

Question 6

A nurse notices that a patient is sighing and avoiding eye contact. What type of communication is the patient using?

Accepted Answer

Nonverbal communication

Question 7

Which characteristic is NOT associated with an effective group?

Accepted Answer

Disruptive leadership

Question 8

A nurse is caring for a patient from a different cultural background. Which factor influencing communication should the nurse be most aware of?

Accepted Answer

Sociocultural differences

Question 9

Which of the following is a block to effective communication?

Accepted Answer

Giving false assurance

Question 10

A nurse says, 'I understand how you feel,' and maintains an open posture. Which dispositional trait is the nurse demonstrating?

Accepted Answer

Empathy

Question 11

Which interviewing technique is best for encouraging a patient to elaborate on their feelings?

Accepted Answer

Open-ended questions

Question 12

A nurse uses the SBAR technique during a hand-off report. What does the 'B' in SBAR stand for?

Accepted Answer

Background

Question 13

Which phase of the therapeutic relationship involves the nurse and patient examining the goals for indications of attainment?

Accepted Answer

Termination phase

Question 14

A nurse demonstrates assertive behavior by admitting a mistake and taking responsibility. Which characteristic is being shown?

Accepted Answer

Assertive self-presentation

Question 15

Which of the following is an example of aggressive communication?

Accepted Answer

Threatening and condescending tone

Question 16

A nurse is listening to a patient and notices recurring themes in their comments. Which listening skill is the nurse using?

Accepted Answer

Listening for themes

Question 17

A nurse responds to a verbally aggressive patient by maintaining a professional demeanor and addressing the issue directly. This is an example of:

Accepted Answer

Assertive communication

Question 18

Which of the following is NOT a rapport builder in nurse–patient communication?

Accepted Answer

Disruptive behavior

Question 19

A nurse asks, 'Can you tell me more about how you are feeling today?' This is an example of which interviewing technique?

Accepted Answer

Open-ended question

Question 20

A nurse is working with a patient who is experiencing workplace violence. According to best practices, what should the nurse do?

Accepted Answer

Respond assertively and seek support from nurse-managers

Communication in Psychology: Processes, Types, and Therapeutic Relationships

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