Q: Which formula correctly represents the Motivating Potential Score (MPS) in the Job Characteristics Model?

MPS = $$\frac{\text{Skill Variety} + \text{Task Identity} + \text{Task Significance}}{3} \times \text{Autonomy} \times \text{Feedback}$$

Q: A gardener's job profile before redesign has the following scores: Skill Variety = 4, Task Identity = 3, Task Significance = 4, Autonomy = 1.2, Feedback = 6. What is the Motivating Potential Score (MPS)?

MPS = $$\frac{4+3+4}{3} \times 1.2 \times 6 = 20.4$$

Question 1

According to the Job Characteristics Model (JCM), which combination of core job dimensions is most likely to result in high internal work motivation?

Accepted Answer

High skill variety, high autonomy, and high feedback

Question 2

A company wants to redesign jobs to increase employees' intrinsic motivation. Which strategy is most consistent with job enrichment based on Herzberg's theory?

Accepted Answer

Increasing employees' high-level responsibilities and giving them more control over their work

Question 3

Which formula correctly represents the Motivating Potential Score (MPS) in the Job Characteristics Model?

Accepted Answer

MPS = $$\frac{	ext{Skill Variety} + 	ext{Task Identity} + 	ext{Task Significance}}{3} 	imes 	ext{Autonomy} 	imes 	ext{Feedback}$$

Question 4

An employee reports feeling isolated and unnoticed for their efforts while working from home. Which alternative work arrangement is most likely being described?

Accepted Answer

Telecommuting

Question 5

Which of the following is a potential disadvantage for employers when implementing telecommuting?

Accepted Answer

Difficulty evaluating non-quantitative performance

Question 6

A manager wants to increase skill variety in a team. Which job redesign strategy would best achieve this goal?

Accepted Answer

Combining tasks so that employees are responsible for work from start to finish

Question 7

Which of the following is NOT a core job dimension in the Job Characteristics Model?

Accepted Answer

Work-life balance

Question 8

A company is considering job rotation to reduce employee boredom. What is a potential drawback of this approach?

Accepted Answer

It can create disruptions and require extra time for supervisors to address questions and training

Question 9

Which alternative work arrangement involves two or more people splitting a 40-hour-a-week job?

Accepted Answer

Job sharing

Question 10

An organization wants to make jobs more prosocially motivating. Which action would best achieve this?

Accepted Answer

Connecting employees with the beneficiaries of their work

Question 11

Which of the following is a motivational benefit of intrinsic rewards?

Accepted Answer

Employee recognition programs

Question 12

A gardener's job profile before redesign has the following scores: Skill Variety = 4, Task Identity = 3, Task Significance = 4, Autonomy = 1.2, Feedback = 6. What is the Motivating Potential Score (MPS)?

Accepted Answer

MPS = $$\frac{4+3+4}{3} 	imes 1.2 	imes 6 = 20.4$$

Question 13

Which psychological state is most directly influenced by the autonomy dimension in the Job Characteristics Model?

Accepted Answer

Experienced responsibility for outcomes of the work

Question 14

Which of the following is a strength of job rotation?

Accepted Answer

It helps employees better understand their work contributions

Question 15

A company implements flextime schedules. Which of the following is a likely benefit?

Accepted Answer

Reduced work-family conflict

Question 16

Which of the following is most likely to suffer in virtual work situations according to research on the Job Characteristics Model?

Accepted Answer

Experience of meaningfulness, responsibility, and knowledge of results

Question 17

Which job redesign strategy is most likely to increase task significance?

Accepted Answer

Grouping tasks into natural work units and allowing employees to interact with customers or clients

Question 18

Which of the following is a disadvantage for employees who telecommute?

Accepted Answer

Increased feelings of isolation and reduced coworker relationship quality

Question 19

Which of the following is a reason why job sharing is declining in use?

Accepted Answer

It can be difficult to find compatible pairs of employees who can successfully coordinate the intricacies of one job

Chapter 8

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Study Guide - Flashcards