PSY 1005: Psych Workplace Relationships – Syllabus and Study Guide

Course Overview

This course, Psych Workplace Relationships, explores the psychological principles underlying human interactions in workplace settings. It covers interpersonal communication, conflict resolution, group dynamics, leadership, and the application of psychological theories to real-world work environments. The course emphasizes the analysis of human behavior, the application of research findings, and the development of practical skills for effective workplace relationships.

Course Structure and Requirements

• Instructor: Caitlin Howard

• Delivery: Online, Hybrid, or In-person

• Textbook: Human Relations: Interpersonal Job-Oriented Skills by Andrew J. DuBrin

• Assignments: Exams, quizzes, discussions, leadership presentations, video analyses

• Grading: Based on exams, quizzes, discussions, assignments, and presentations

Major Topics and Subtopics

Interpersonal Communication in the Workplace

Effective communication is foundational to successful workplace relationships. This topic covers the principles, barriers, and strategies for clear and productive communication among colleagues.

• Definition: The process by which information, ideas, and feelings are shared between individuals in a work setting.

• Key Points:

  • Verbal and nonverbal communication

  • Active listening and feedback

  • Barriers to effective communication (e.g., noise, misunderstandings, cultural differences)

• Example: Miscommunication between team members can lead to project delays or conflict.

Conflict Resolution and Negotiation

Workplace conflict is inevitable, but it can be managed constructively. This section examines psychological approaches to resolving disputes and negotiating solutions.

• Definition: Conflict resolution involves strategies and processes aimed at ending disagreements and reaching mutually acceptable solutions.

• Key Points:

  • Types of conflict: interpersonal, intragroup, intergroup

  • Conflict management styles: avoidance, accommodation, competition, compromise, collaboration

  • Negotiation techniques and the importance of emotional intelligence

• Example: Using collaboration to resolve a scheduling conflict between departments.

Group Dynamics and Teamwork

Understanding group behavior is essential for effective teamwork. This topic explores how groups form, function, and influence individual behavior in the workplace.

• Definition: Group dynamics refers to the psychological processes involved in the formation, structure, and functioning of groups.

• Key Points:

  • Stages of group development: forming, storming, norming, performing, adjourning

  • Roles and norms within teams

  • Groupthink and its impact on decision-making

• Example: A project team that successfully navigates the storming phase to achieve high performance.

Leadership in the Workplace

Leadership is a critical factor in shaping workplace relationships and organizational culture. This section reviews major leadership theories and their practical applications.

• Definition: Leadership is the process of influencing others to achieve organizational goals.

• Key Points:

  • Leadership styles: autocratic, democratic, laissez-faire, transformational, transactional

  • Traits and behaviors of effective leaders

  • Situational leadership and adaptability

• Example: A transformational leader who inspires innovation and motivates employees.

Application of Psychological Theories to Workplace Behavior

Psychological theories provide frameworks for understanding and improving workplace relationships. This topic connects theory to practice in organizational settings.

• Key Theories:

  • Maslow's Hierarchy of Needs: Motivation in the workplace

  • Herzberg's Two-Factor Theory: Job satisfaction and dissatisfaction

  • Social Exchange Theory: Reciprocity and trust in professional relationships

• Example: Applying Herzberg's theory to redesign jobs for greater employee satisfaction.

Assignments and Evaluation

Students are assessed through a combination of exams, quizzes, discussions, presentations, and video analyses. The following table summarizes the grade distribution:

Assignment Type	Points Per Item	Number of Items	Total Points
Exams	125	4	500
Chapter Quizzes	35	17	595
Discussions	35	10	350
Assignments (Intro, Leadership, Video Analysis)	25-75	11	280
Total			1,725

Course Policies and Support

• Academic Integrity: Plagiarism and academic dishonesty are strictly prohibited.

• Digital Literacy: Students must demonstrate proficiency in using digital tools for coursework.

• AI Use: Responsible and ethical use of AI is permitted with proper attribution and critical evaluation.

• Support Services: Tutoring, counseling, and accessibility services are available to all students.

Additional info:

• This syllabus aligns with topics in Social Psychology, Personality, and Developmental Psychology as they relate to workplace behavior and relationships.

• Students are encouraged to apply psychological concepts to real-world workplace scenarios for deeper understanding and skill development.