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7 Principles of Conflict Resolution, The: How To Resolve Disputes, Defuse Difficult Situations and Reach Agreement, 1st edition

Published by FT Publishing International (June 26, 2018) © 2018

  • Louisa Weinstein

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7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you’re new to the subject or an experienced practitioner.

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  • PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
  • 1 What you need to know about conflict
  • 2 The language of early conflict resolution
  • 3 Mediation: What it is and why it works
  • PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
  • 4 Principle 1: Acknowledge the conflict
  • 5 Principle 2: Take control of your response
  • 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
  • 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)
  • 8 Principle 4: Manage the resolution – the soft mediation assignment
  • 9 Principle 5: Build a culture of early conflict resolution
  • 10 Principle 6: Walk the walk – using conflict resolution tools in everyday life
  • 11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t work
  • PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
  • 12 Getting the mediation process off the ground
  • 13 Preparing for mediation
  • 14 Becoming a mediator
  • APPENDICES
  • Appendix 1: Employee questionnaire
  • Appendix 2: Director/team lead questionnaire
  • Appendix 3: Head of legal/HR/finance questionnaire
  • Appendix 4: Client/stakeholder questionnaire

Louisa Weinstein is Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004.  She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients.  She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.

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