Smart Solution Book, The: 68 Tools For Brainstorming, Problem Solving and Decision Making, 1st edition

Published by FT Publishing International (October 31, 2016) © 2017

  • David Cotton

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ISBN-13: 9781292142326
Smart Solution Book, The
Published 2016

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ISBN-13: 9781292142319
Smart Solution Book, The
Published 2016

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The Smart Solution Book explains each tool in detail – what it is, when and how to use it, its strengths and its limitations. The tools range from quick fixes, which can be used by someone working alone, to large scale solutions which can be used by groups of 100 and more. You can also use the tools separately or in combination with each other.
  • Frame problems so they can be solved
  • Find a solution to even the most intractable problem
  • Enjoy the process of problem solving, whether alone or in collaboration with others
  • Become more creative in your thinking so that, over time, solutions begin to present themselves
The Smart Solution Book will change your way of thinking about business problems: apply the techniques and see the solutions unfold.

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  • Part 1 - Which tools to use and when
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  • Part 2 - Problem solving essentials  
  •  
  • Part 3 - Problem solving techniques for individuals and small groups  
  • 1.    Force field analysis and graphical force field analysis  
  • 2.    Tough questions
  • 3.    Ritual dissent (and ritual assent)
  • 4.    Brain-friendly brainstorming
  • 5.    Reverse brainstorming 
  • 6.    Procrastination
  • 7.    Cartesian logic  
  • 8.    Brainwriting  
  • 9.    Individual and collective mind mapping 
  • 10. Structured walkthroughs  
  • 11. Life through a lens  
  • 12. Nominal group technique
  • 13. GROW for problem-solving
  • 14. Head/Heart-Push/Pull  
  • 15. Osborne-Parnes critical problem solving process
  • 16. Appreciative inquiry
  • 17. Competitive ideas  
  • 18. Why not?
  • 19. MUSE
  • 20. Ishikawa fishbone diagrams  
  • 21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’)
  • 22. 3D stakeholder mapping
  • 23. Two words technique
  • 24. The association grid  
  • 25. Delphi technique
  • 26. Lotus blossom technique
  • 27. Photographic associations
  • 28. Random word technique  
  • 29. Challenging assumptions  
  • 30. Metaphorical problem-solving  
  • 31. Who else has solved this problem?
  • 32. How-How?
  • 33. The 5 Whys/Question Everything
  • 34. Jelly Baby Tree 
  • 35. Future shock
  • 36. What if?
  • 37. What if we didn’t?  
  • 38. Reframing  
  • 39. Ripple effect (systems thinking)
  • 40. What I need from you  
  • 41. Concentration diagrams
  • 42. Pareto analysis – simplified version
  • 43. Solution effect analysis
  • 44. The work map  
  • 45. Competing values framework
  • 46. Timelining  
  • 47. One question
  • 48. Peer assist
  • 49. Action learning 
  • 50. Story circles  
  • 51. Swim Lane diagrams (Rummler-Brache diagrams)
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  • Part 4 - Large group problem solving techniques
  • 52. Crawford’s Slip 
  • 53. Charrette Procedure
  • 54. Starbursting
  • 55. Open space 
  • 56. World café
  • 57. Pro-action cafe
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  • Part 5 - Problem solving business games
  • When and how to use business games 
  • 58. Retirement speeches
  • 59. Convince me
  • 60. Evolution
  • 61. It’s in the news
  • 62. The trial
  • 63. Tortoise and hare
  • 64. Art gallery  
  • 65. Proverbial problem solving
  • 66. There are no rules  
  • 67. Documentary
  • 68. Pitch Perfect
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  • Part 6 – Sharing and implementing solutions

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