Operations Management: Sustainability and Supply Chain Management

• NEW: New content throughout this edition addresses current trends and practices in OM, including Inventory 4.0 (a.k.a., the Fourth Industrial Revolution), COVID-19 and its impact on global supply chains, and more.
• NEW and UPDATED: 42 OM in Action boxes help students better understand operations in practice within a variety of industries. Thirteen are new to this edition and include 3-D printed steaks, an automated sushi restaurant, bitcoin and more.
• NEW: 4 new Video Cases, featuring Nautique Boat Company, help students understand operations in action. A total of 46 video cases are available, focused on a variety of companies and industries, including Frito-Lay, Alaska Airlines, Celebrity Cruises and more.
• NEW and UPDATED: Ethical Dilemmas sections pose questions about what managers should do when faced with various ethical questions.
• NEW and UPDATED: 850 Homework problems offer a wealth of opportunities to practice OM analytics.
• NEW and UPDATED: For the first time, approx. 200 multiple-choice questions in the Test Bank are now available as algorithmic questions, with different numerical values and answers for each student.
  

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting

PART 2: DESIGNING OPERATIONS

1. Design of Goods and Services
2. Supplement 5: Sustainability in the Supply Chain
3. Managing Quality
4. Supplement 6: Statistical Process Control
5. Process Strategies
6. Supplement 7: Capacity and Constraint Management
7. Location Strategies
8. Layout Strategies
9. Human Resources, Job Design, and Work Measurement

PART 3: MANAGING OPERATIONS

1. Supply Chain Management
2. Supplement 11: Supply Chain Management Analytics
3. Inventory Management
4. Aggregate Planning and S&OP
5. Material Requirements Planning (MRP) and ERP
6. Short-Term Scheduling
7. Lean Operations
8. Maintenance and Reliability

PART 4: BUSINESS ANALYTICS MODULES

1. Decision-Making Tools
2. Linear Programming
3. Transportation Models
4. Waiting-Line Models
5. Learning Curves
6. Simulation
7. Applying Analytics to Big Data in Operations Management

Downloadable Instructor Resources

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