Help Desk Services & Technical Support

A customer satisfaction rating of 92%
Our commitment to customer satisfaction ensures that your students, faculty, and staff view the help desk as an extension of your institutional services, and as a valuable resource when they need help with learning technology. We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows in our customer experience.
All requests are routed to our experienced help desk staff, providing a seamless transition from your institution to technical support. Thorough tracking and documentation of support inquiries give you the opportunity to review and discuss help desk performance, usage data, satisfaction survey results, and call drivers with your dedicated client service representative. You can also proactively address unplanned outages or other technical issues that may impact your user community.

92% Satisfied
Personalized, flexible support options
Inbound help desk services are available 24 hours a day, 365 days a year. Your users can get help using the institution-branded support options they’re most comfortable with, including:
- Toll-free number
- Live chat
- Online support portal to submit tickets
- Self-help resources, including a web-based knowledge base
- Desktop Sharing

As more students from across the country enroll in online learning programs, they need flexible courses with personalized support. Propero is unique because each course comes complete with student support tools, including access to live 24/7 Help Desk and Technical Support assistance.
We’re here to help

Explore our partner success stories
Our clients
We provide support for a wide variety of programs, institutions, and corporate partners in flexible service models, including after-hours or weekend only support, overflow coverage and full 24-hour technical assistance.

Norwich University partners with Pearson Embanet to provide reliable help desk support and hosting services
Norwich University, Northfield, Vermont

Faculty and students gain reliable technical support
Adventist University of Health Sciences, Orlando, Florida
