• Home
  • Accessibility

  • Learners
  • Educators
  • Practitioners
  • Other businesses
  • Who we are
      • Main menu

      Who we are

        • Who we are

          About us

        • Our story
        • Pearson leadership
        • Who we are

          News & research

        • Newsroom
        • Announcements
          • News & research

            The future of education and learning

          • The future of education and learning
            • The future of education and learning

              Insights

            • Insights
            • The networked university
            • Behavioural insights
            • Building efficacy in learning
            • Problem solvers
            • Adaptive learning
            • Charting equality
            • The future of education and learning

              Podcasts

            • Podcasts
            • Nevertheless
            • Future Tech for Education
          • Global Learner Survey
            • The future of education and learning

              Artificial intelligence

            • Artificial intelligence
            • Intelligence Unleashed
          • News & research

            Efficacy

          • Efficacy
          • Our efficacy process
          • Learning research and design
          • Employability skills for today
          • Importance of education
            • Efficacy

              Product efficacy reports

            • Product efficacy reports
            • 2020 Revel for Introduction to Java Programming
            • 2019 MyPedia India
            • 2019 Revel for Psychology
            • 2019 Sistema COC
            • 2018 Connections Academy
            • 2018 Bug Club
            • 2018 NAME
            • 2018 Mastering Biology
            • 2018 Mastering Chemistry
            • 2018 Mastering Physics
            • 2018 MyLab Math Developmental
            • 2018 MyLab Foundational Skills
            • 2018 MyLab IT
            • 2018 MyLab Statistics
            • 2018 Speakout with MyEnglishLab (MEL)
            • 2018 Top Notch with MyEnglishLab (MEL)
            • Assessment & Qualifications Research
        • Our human talents
        • Working and learning online during a pandemic
        • Committed to Equity and Opportunity for All Learners
        • Unwritten webinar series
        • Who we are

          Investor relations

        • Investor information
          • Investor relations

            Understanding Pearson

          • Understanding Pearson
          • Our strategic model
          • Our businesses
          • Market trends
        • Analyst consensus estimates
          • Investor relations

            Financial results and Annual Reports and Accounts

          • Financial results and Annual Reports and Accounts
            • Financial results and Annual Reports and Accounts

              Annual Report & Accounts 2018

            • Annual Report & Accounts 2018
            • Pearson Alumni Network
            • Meet Members of the MePro Team
            • Inclusive Access
            • NCCER
            • BTEC
            • Virtual Schools
            • Online Program Management (OPM)
            • PTE Academic
            • Financial results and Annual Reports and Accounts

              Annual Report & Accounts 2019

            • Annual Report & Accounts 2019
            • BTEC student of the year 2019
            • Online school
            • Aida
        • Governance
          • Investor relations

            Annual general meeting

          • Latest AGM
          • AGM archive
          • Investor relations

            Share management

          • Shareholder information
          • Dividends
          • Share data
          • Share register fraud
          • Shares & shareholding
          • US listing and ADRs
        • Social bond framework
        • Analyst coverage
        • Regulatory news
        • Investor Relations and Financial Media contacts
        • Who we are

          Sustainability at Pearson

        • Sustainability at Pearson
          • Sustainability at Pearson

            Sustainability stories

          • Latest sustainability stories
          • Hennepin Technical College
          • Bug Club and literacy
          • Innovating new products
          • Every child learning delivers
          • Empowering girls in Africa
          • Project Literacy Lab
          • Preparing learners for green careers
        • Every child learning
        • Sustainability Reporting & Policies
        • Reporting archive
        • UN Sustainable Development Goals and Pearson
        • Who we are

          Working with us

        • Careers
        • Diversity & inclusion
  • What we do
      • Main menu

      What we do

      • Higher ed teaching resources
      • Higher ed learning & certifications
      • K-12 teaching & learning resources
      • Clinical & classroom assessments
      • Resources for French speaking learners
      • Pearson VUE
      • Online learning services
      • English skill building
      • English language testing
  • Support
      • Main menu

      Support

      • Contact us
      • Order status
      • Payments
      • Shipping
      • Returns
  • Canada {flag} | change
Pearson logo
  • My learning
  • Order status
  • My Learning
  • Higher Ed Students
  • Technology
  • Pathways
  • Browse Store
    • Explore

      • Arts & Humanities
      • Business & Economics
      • Computer Science & IT
      • Health Sciences
      • Languages & Literacy
      • Mathematics & Statistics
      • Science & Engineering
      • Social Sciences
      • Teacher Education
      • Trades & Industries

      Pursue

      • IT training courses
      • Learn English

      Get certified

      • AWS
      • Cisco

      Discover

      • eText
      • Learning apps
      • Learning platforms
      • Tutoring apps

      eTexts with prices starting at $29.99

      Start the next chapter in learning with eTexts. Study how/when/where you want, even offline.

      Shop now

Accessibility

  1. Accessibility at Pearson Canada
  2. Policy
  3. Disruption of Services
  4. Feedback Process
  5. Additional Resources

1. Accessibility at Pearson Canada

Pearson Canada benefits from the many contributions made by people with disabilities. Pearson Canada is committed to providing accessible customer service because we all benefit when everyone has access to places, people, and experiences.

The 2014–21 accessibility plan outlines the policies and actions that Pearson Canada will put in place to improve opportunities for people with disabilities.

View the Accessibility Plan and Policies for Pearson Canada

2. Policy

Download Pearson Canada AODA Policy Document (PDF | 123.36 KB)

If you would like to receive this document in an alternate format, please submit your request to accessibility@pearsoncanada.com

3. Disruption of Services

If there is a temporary disruption in the facilities or services Pearson Canada provides for persons with disabilities, Pearson Canada will provide notice of the reason, the expected duration and available alternatives if any. Notice may be by recorded message, posting on the Pearson Canada website or other reasonable means in the circumstances.

4. Feedback Process

Pearson Canada has established a process for receiving and responding to feedback about services to persons with disabilities:
We welcome feedback:

  • by telephone: (416) 447-5101. Just ask for Human Resources.
  • in writing: Pearson Canada Human Resources, 26 Prince Andrew Place, Toronto, Ontario M3C 2T8
  • by email: accessibility@pearsoncanada.com
  • by TTY: 1-888-636-0577 or 905-953-5298

All feedback will be collected by the Human Resources Department and directed to the appropriate person who can take action.

All persons providing feedback will be responded to in a timely and accessible manner.

5. Additional Resources

  • More information about the Accessibility for Ontarians with Disabilities Act
  • A copy of the Act
  • Access Forward: Training for an Accessible Ontario
  • Canadian Abilities Foundation
  • Canadian National Institute for the Blind Library and Other Services
  • Canadian Hearing Society Programs and Services
  • Learning Disabilities Association of Ontario
  • Canadian Mental Health Association
  • Ontario Association of Speech-Language Pathologists and Audiologists

AODA Contact Centre (Service Ontario)
Toll Free 1-866-515-2025
TTY: 416-325-3408/1-800-268-7095
Fax: 416-325-3407

Shop and learn

  • eText
  • English
  • Learning apps
  • Learning platforms
  • IT training courses
  • Tutoring apps
  • Pathways

Account support

  • Account details
  • Address book
  • Order history
  • My learning
  • Password change
  • Preferences

Help & support

  • Contact us
  • International ordering
  • Order status
  • Payments
  • Returns
  • Shipping
  • Technical support

About Pearson

  • Careers
  • Investor relations
  • News & research
  • Our story
  • Sustainability at Pearson
  • Pearson corporate

Our major businesses

  • Higher ed teaching resources
  • Higher ed learning & certifications
  • K-12 teaching & learning resources
  • Clinical & classroom assessments
  • Resources for French speaking learners
  • Pearson VUE
  • Online learning services
  • English skill building
  • English language testing
  • Terms of use
  • Privacy
  • Accessibility

Privacy and cookies

We use cookies to give you the best experience on our website. By continuing, you're agreeing to use of cookies. We have recently updated our policy.

Learn more Close this message and continue