Operations Management: Sustainability and Supply Chain Management, Canadian Edition, 5th edition
Published by Pearson Canada (September 18, 2024) © 2026
  • Jay Heizer
  • Barry Render
  • Paul Griffin
  • Chuck Munson

Title overview

For courses in operations management.

A market-leading introduction to operations text

Operations Management: Sustainability and Supply Chain Management presents a state-of-the-art view of the activities of the operations function from a Canadian perspective. Operations is an exciting and dynamic area of management that has a profound effect on the productivity of both services and manufacturing. Indeed, few other activities have so much impact on the quality of your life.

The goal of this resource is to present a broad introduction to the field of operations in a realistic, meaningful, and practical manner. OM includes a blend of subject areas, including accounting, industrial engineering, management, management science, and statistics. Whether you are pursuing a career in the operations field or not, you will likely be working with people in operations. Therefore, having a solid understanding of the role of operations in an organization is of substantial benefit to you. This resource will also help you understand how OM affects society and your life. Certainly, you will better understand what goes on behind the scenes when you buy a coffee at Tim Hortons, take a flight from Edmonton to Vancouver, place an order with Amazon.ca, or enter a Canadian hospital for medical care.

Hallmark features of this title

  • Operations Management Simulations: Five operations management simulations give students hands-on experience in real-world roles, helping them make decisions, think critically, and link course concepts to on-the-job application. 
  • Decision Support Software: We also provide two decision support software programs, Excel OM for Windows and Mac, and POM for Windows, to help solve homework problems and case studies. More information on these packages can be found in MyLab Operations Management in the Download Centre.
  • Working with Excel Software: Excel use in the operations management course is becoming more important, and instructors often ask their students to develop their own Excel spreadsheet models. For this reason, we provide “Creating Your Own Excel Spreadsheets,” examples toward the end of numerous chapters.

New GenAI Study Tool

We’ve heard how important it is for students to use reliable AI tools in responsible and productive ways. To that end, Pearson is focused on creating tools that combine the power of generative AI with trusted Pearson content to provide students with a simplified study experience, delivering on-demand and personalised support that compliments your teaching and aligns with the text you’ve chosen. The Study Tool is available to students who access the Pearson eText on its own or through MyLab.

What can the AI Study Tool do?

  • Generate simplified explanations of challenging sections
  • Summarize material to help learners focus on key topics and ideas
  • Students can ask for multiple choice or short answer questions related to a specific chapter or section to help fill knowledge gaps
  • For extra practice, students can also generate flashcards and notes based on their chat interaction with the tool

New and Updated Features

  • New Video Cases Featuring Nautique Boat Company. With each edition, we offer integrated Video Cases as a valuable teaching tool for students. These short videos help readers see and understand operations in action within a variety of industries. With this edition, we are pleased to take you behind the scenes at Nautique Boat Company, maker of the iconic Ski Nautique and other premium pleasure boats. This fascinating organization opened its doors for us to examine and share with you leading-edge OM in the boating industry.
  • Industry 4.0. Industry 4.0, sometimes called the Fourth Industrial Revolution, with extensive digitalization and pervasive impact on OM, is now introduced throughout the text via discussion, photos, and cases. For instance, an introduction is provided in Chapter 1 and illustrated in Chapter 7’s discussion of sensors and vision technology. It is further discussed in Chapter 9’s digitalization of layout and Chapter 10’s digital monitoring of workers. In Chapter 11, we also added a new section called “Digitalization and the Internet of Things,” noting how sensors are impacting the logistics process.
  • COVID-19. COVID-19 had, of course, a major impact on lives, education, work habits, and global supply chains. Not every aspect of business will return to normal immediately, and we address the fallouts throughout the text. For example, Figure 2.1 shows the impact of COVID on world trade. We note COVID’s impact on forecasting in Chapter 4. We added an online case study, “Global Chemical’s COVID-19 Capacity Decision,” in Supplement 7. We revamped coverage of office layout changes due to COVID in Chapter 9. Finally, we added a new case study, “Premiere Bicycles’ COVID Problem,” and a discussion of supermarket supply chain shortages in Chapter 11.
  • Indigenous OM in Action Boxes We have added two new OM in Action boxes developed in partnership with Robert Daniels, president and CEO of Misty Ventures Inc. These boxes bring a valuable Indigenous perspective to the text, illustrating how respect, humility, and community-oriented practices contribute to their success (Chapter 1, “Misty Ventures Inc. Shares an Indigenous Perspective on Operations Management”) and highlighting the importance of ethics and integrity in operations management (Chapter 10, “Ethics and Integrity are Foundational at Misty Ventures Inc.”).

Key features

Important Digital Assets in MyLab OM

  • New GenAI Study Tool. We’ve heard how important it is for students to use reliable AI tools in responsible and productive ways. To that end, Pearson is focused on creating tools that combine the power of generative AI with trusted Pearson content to provide students with a simplified study experience, delivering on-demand and personalised support that compliments your teaching and aligns with the text you’ve chosen.
  • Excel OM data files: Prepared for specific examples, these files allow users to solve all the marked text examples without re-entering data.
  • Active Models: These are Excel-based OM simulations, designed to help students understand the quantitative methods shown in the textbook examples. Students may change the data to see how the changes affect the answers. These files are available in the Download Centre.
  • Online Tutorial Chapters: “Statistical Tools for Managers,” “Acceptance Sampling,” “The Simplex Method of Linear Programming,” “The MODI and VAM Methods of Solving Transportation Problems,” and “Vehicle Routing and Scheduling” are provided as additional material.
  • Additional case studies: These case studies supplement the ones in the text.
  • Virtual office hours videos: Professors Heizer, Render, and Munson walk students through the Solved Problems in a series of 5- to 20-minute explanations.
  • Working with Excel Software: Excel use in the operations management course is becoming more important, and instructors often ask their students to develop their own Excel spreadsheet models. For this reason, we provide “Creating Your Own Excel Spreadsheets,” examples toward the end of numerous chapters.
  • Decision Support Software: We also provide two decision support software programs, Excel OM for Windows and Mac, and POM for Windows, to help solve homework problems and case studies. More information on these packages can be found in MyLab Operations Management in the Download Centre.
  • Dynamic Study Modules: Using a highly personalized, algorithmically driven process, Dynamic Study Modules continuously assess student performance and provide additional practice in the areas where they struggle the most. Each Dynamic Study Module, accessed by computer, smartphone, or tablet, promotes fast learning and long-term retention.
  • Operations Management Simulations: Five operations management simulations give students hands-on experience in real-world roles, helping them make decisions, think critically, and link course concepts to on-the-job application. By receiving real-time, dynamic feedback from stakeholders, students see the impact of their choices and can gauge their performance against individual, peer, and system metrics. Results of these simulations are recorded in the MyLab Gradebook.
  • Two new mini-sims are available in MyLab OM, What Is Operations Management? (Chapter 2) and Location Strategies (Chapter 8). Mini-Sims are short simulations that put students in business roles and give them the opportunity to apply course concepts as they make decisions. Students begin by making a series of decisions to better understand and apply course concepts. The Mini Sim then changes, branching and creating various scenario paths based on the answers given. This provides students with a personalized learning experience and the opportunity to build and develop their critical-thinking skills..

Table of contents

  1. Operations and Productivity
  2. Operations Strategy in a Global Environment
  3. Project Management
  4. Forecasting
  5. Design of Goods and Services
  6. Managing Quality
  7. Process Strategy
  8. Location Strategies
  9. Layout Strategies
  10. Human Resources, Job Design, and Work Measurement
  11. Supply Chain Management
  12. Inventory Management
  13. Aggregate Planning and Sales and Operations Planning
  14. Material Requirements Planning (MRP) and ERP
  15. Short-Term Scheduling
  16. Lean Operations
  17. Maintenance and Reliability

Author bios

Jay Heizer. The Jesse H. Jones Professor Emeritus of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in Management and Statistics from Arizona State University. He also holds the CPIM certification from APICS/ASCM (the Association for Supply Chain Management). He has taught operations management in undergraduate, graduate, and executive programs.

Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration.

Professor Heizer has co-authored 5 books and has published articles on a variety of management topics. His papers have appeared in the Academy of Management Journal, Journal of Purchasing, Personnel Psychology, Production & Inventory Control Management, APICS: The Performance Advantage, Journal of Management History, IIE Solutions, and Engineering Management, among others.

Barry Render. The Charles Harwood Professor Emeritus of Operations Management, Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS in Mathematics and Physics at Roosevelt University, and his MS in Operations Research and PhD in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA.

Professor Render has co-authored 10 textbooks for Pearson, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Dr. Render's more than 100 articles on a variety of management topics have appeared in leading business journals. Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. For 9 years, Dr. Render was President of Management Science Associates of Virginia, Inc., whose clients included the FBI, NASA, the US Navy, Fairfax County, Virginia, and  Telephone. He also was named Professor of the Year by full-time MBA students at Rollins.

Chuck Munson. Professor of Operations Management and Carson College of Business PhD Program Director, Washington State University, Pullman, Washington. He received his BSBA summa cum laude in finance, along with his MSBA and PhD in operations management, from Washington University in St. Louis. For 3 years, he worked as a financial analyst for Contel Telephone Corporation.

Professor Munson has served as a senior editor for Production and Operations Management, and he serves on the editorial review board of 5 other journals. In addition to publishing more than 30 articles, he is editor of the book The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM. He is also coauthor of Managerial Decision Modeling: Business Analytics with Spreadsheets (4th Edition), published by deGruyter.

Dr. Munson's major awards include winning the Sahlin Faculty Excellence Award for Instruction (Washington State University's top teaching award); winning the WSU College of Business Outstanding Teaching Award (twice), Research Award, and Service Award (two times); and being named the WSU MBA Professor of the Year (two times).

Paul Griffin, Associate Dean, Faculty of Business, Humber Institute of Technology & Advanced Learning, Toronto, Ontario, Canada. He received his Ph.D. in management from the University of Bradford in the United Kingdom and has also achieved 18 professional designations, including Chartered Professional Accountant (CPA), Certified Management Accountant (CMA), Certified General Accountant (CGA), Certified Financial Planner (CFP), Fellow of the Canadian Securities Institute (FCSI), and several others. 

Before joining academia, Dr. Griffin was engaged in the financial services sector for over 20 years and was most recently the national director of operations and compliance at ING Canada. He remains an active member of several boards and committees, most notably as chair of the board of directors for the Chartered Institute of Marketing Management of Ontario; as a member of the Insurance Institute of Canada's Ethics Advisory Board; and as chair of the Education Committee and vice chair of the board of directors for the Canadian Institute of Financial Planning. Before becoming associate dean at Humber, Dr. Griffin was a professor and taught operations management, accounting, finance, and marketing. During that time, he received the Award of Excellence for Outstanding Academic Contribution.

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