Principles of Marketing, 20th edition

Published by Pearson (April 2, 2026) © 2027
  • Philip Kotler
  • Gary Armstrong
  • Sridhar Balasubramanian

Title overview

For principles of marketing courses.

An innovative customer-value framework, from top experts

Principles of Marketing is a longtime global leader for introductory marketing courses. Acclaimed authors Philip Kotler, Gary Armstrong and Sridhar Balasubramanian merge core marketing concepts with strategies for creating a loyal customer base. The content parallels the marketing process, moving from consumer research to customer-driven strategies to marketing-mix models and, finally, broadly integrated elements.

The 20th Edition reflects major trends and shifting forces impacting marketing today, including AI applications across marketing areas. A breadth of new examples shows how companies are using digital technology to more fully engage customers and shape brand experiences and loyalty.

Hallmark features of this title

A framework for student success

  • UPDATED: A five-step customer-value framework explores how marketing creates customer value and recaptures it to generate profits.
  • UPDATED: Chapter Openers present learning objectives, a preview of chapter contents and an engaging opening vignette to spark student interest.
  • UPDATED: End-of-chapter reviews, key terms, discussion questions and critical-thinking exercises let students apply what they’ve learned in the chapter.

Real-world insight

  • Real Marketing highlights lend fresh insight into real marketing practices at well-known companies such as Amazon, LinkedIn, Airbnb and Spotify.
  • A sample marketing plan helps students apply marketing planning concepts.
  • A Marketing by the Numbers appendix introduces financial concepts that help guide marketing decisions.

New and updated features of this title

Digital breakthroughs in marketing

  • UPDATED: Digital developments are highlighted in every chapter, from “big data” analytics and social media engagement to the explosive use of AI across marketing functions and channels.
  • NEW: AI Learning Objectives in each chapter embody topics such as analytics, ideation and content creation.
  • NEW: An AI and Digital Marketing project at the end of each chapter challenges students to use AI tools to evaluate a digital marketing scenario and recommend solutions.

New examples and applications

  • EXPANDED: 20 new company cases help students apply marketing concepts to real company situations in areas such as ethics, financial marketing analysis and uses of AI in digital marketing.
  • EXPANDED: New or revised brand stories, highlight features, cases, in-text examples and end-of-chapter exercises illustrate contemporary marketing practices at real companies.
  • UPDATED: Major disruptions to marketing—and how companies respond—are covered. Examples include large economic swings, extreme environmental patterns, and social and political turmoil.

Key features

Features of MyLab Marketing for the 20th Edition

  • NEW: AI-powered study tool draws on Pearson content to turn homework mistakes into teachable moments.
  • NEW: Interactive Reading Assignments engage students through an integrated blend of narrative, media and assessment, while holding them accountable for coming to class prepared.
  • NEW: Mini Sims and Forage job simulations, including a new Exploring Careers in Marketing simulation, put students in professional roles and ask them to respond to real business challenges.
  • NEW: Using AI projects and AI Literacy Modules instill the essential skills needed to use AI effectively in marketing.
  • Case Study, Marketing Plan, and Video and Podcast assignments help students connect key course concepts to real events.
  • Dynamic Study Modules pose a handful of questions and then respond to each student’s progress in real time. Learners deepen their grasp of concepts as they go.

Features of Pearson+ eTextbook for the 20th Edition

  • AI-powered study tool gives students access to an expert chatbot for personalized support, simplified explanations and guided practice.

Table of contents

PART 1: DEFINING MARKETING AND THE MARKETING PROCESS

  1. Marketing: Creating Customer Value and Engagement
  2. Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships

PART 2: UNDERSTANDING THE MARKETPLACE AND CONSUMER VALUE

  1. Analyzing the Marketing Environment
  2. Managing Marketing Information to Gain Customer Insights
  3. Consumer Markets and Buyer Behavior
  4. Business Markets and Business Buyer Behavior

PART 3: DESIGNING A CUSTOMER VALUE–DRIVEN STRATEGY AND MIX

  1. Customer Value–Driven Marketing Strategy: Creating Value for Target Customers
  2. Products, Services, and Brands: Building Customer Value
  3. Developing New Products and Managing the Product Life Cycle
  4. Pricing: Understanding and Capturing Customer Value
  5. Pricing Strategies: Advanced Topics
  6. Marketing Channels: Delivering Customer Value
  7. Retailing and Wholesaling
  8. Engaging Consumers and Communicating Customer Value: Integrated Marketing Communications Strategy
  9. Advertising and Public Relations
  10. Personal Selling and Sales Promotion

PART 4: EXTENDING MARKETING

  1. Digital Marketing
  2. Creating Competitive Advantage
  3. The Global Marketplace
  4. Sustainable Marketing: Social Responsibility and Ethics

Author bios

About our authors

As a team, Gary Armstrong, Philip Kotler and Sridhar Balasubramanian provide a blend of skills uniquely suited to writing an introductory marketing text. Professor Kotler is one of the world’s leading authorities on marketing. Professors Armstrong and Balasubramanian are award-winning teachers and researchers. Together, they make the complex world of marketing practical, approachable and enjoyable.

Philip Kotler is Professor Emeritus of Marketing at the Kellogg School of Management, Northwestern University. He received his master’s degree at the University of Chicago and his PhD at MIT, both in economics. Dr. Kotler is the co-author of Marketing Management (Pearson), now in its 17th edition and the most widely used marketing textbook in graduate schools of business worldwide. He has authored more than 60 other successful books and has published more than 150 articles in leading journals. He is the only three-time winner of the coveted Alpha Kappa Psi award for the best annual article in the Journal of Marketing.

Professor Kotler was named the first recipient of four major awards: the Distinguished Marketing Educator of the Year Award and the William L. Wilkie “Marketing for a Better World” Award, both given by the American Marketing Association; the Philip Kotler Award for Excellence in Health Care Marketing presented by the Academy for Health Care Services Marketing; and the Sheth Foundation Medal for Exceptional Contribution to Marketing Scholarship and Practice. He is a charter member of the Marketing Hall of Fame, was voted the first Leader in Marketing Thought by the American Marketing Association and was named the Founder of Modern Marketing Management in the Handbook of Management Thinking. His numerous other major honors include the Sales and Marketing Executives International Marketing Educator of the Year Award; the European Association of Marketing Consultants and Trainers Marketing Excellence Award; the Charles Coolidge Parlin Marketing Research Award; and the Paul D. Converse Award, given by the American Marketing Association to honor “outstanding contributions to science in marketing.” A recent Forbes survey ranked Professor Kotler in the top 10 of the world’s most influential business thinkers. And in a Financial Times poll of 1,000 senior executives across the world, Professor Kotler was ranked as the fourth “most influential business writer/guru” of the twenty-first century. He is considered by many to be the “father of modern marketing.”

Dr. Kotler has served as chairman of the College on Marketing of the Institute of Management Sciences, a director of the American Marketing Association and a trustee of the Marketing Science Institute. He has consulted with many major US and international companies in the areas of marketing strategy and planning, marketing organization and international marketing. He has traveled and lectured extensively throughout Europe, Asia and South America, advising companies and governments about global marketing practices and opportunities.

Gary Armstrong is Crist W. Blackwell Distinguished Professor Emeritus in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. He holds undergraduate and master’s degrees in business from Wayne State University in Detroit, and he received his PhD in marketing from Northwestern University. Dr. Armstrong has contributed numerous articles to leading business journals. As a consultant and researcher, he has worked with many companies on marketing research, sales management and marketing strategy.

But Professor Armstrong’s first love has always been teaching. His long-held Blackwell Distinguished Professorship is the only permanent endowed professorship for distinguished undergraduate teaching at the University of North Carolina at Chapel Hill. Throughout his career, he has been very active in the teaching and administration of Kenan-Flagler’s undergraduate program. His administrative posts have included Chair of Marketing, Associate Director of the Undergraduate Business Program, Director of the Business Honors Program and many others. Through the years, he has worked closely with business student groups and has received several UNC campuswide and Business School teaching awards. He is the only repeat recipient of the school’s highly regarded Award for Excellence in Undergraduate Teaching, which he has received three times. Most recently, Professor Armstrong received the UNC Board of Governors Award for Excellence in Teaching, the highest teaching honor bestowed by the 16-campus University of North Carolina system.

Sridhar Balasubramanian is the Roy & Alice H. Richards Bicentennial Distinguished Scholar and Professor of Marketing at the University of North Carolina at Chapel Hill’s Kenan-Flagler Business School. He holds a Bachelor of Technology (Honors) degree from the Indian Institute of Technology (Kharagpur), an MBA from the Indian Institute of Management (Bangalore) and MA, MPhil and PhD degrees from Yale University. Leading business education publication Poets&Quants ranked him one of the “Top 50 Business Professors in the World.”

Professor Balasubramanian, commonly referred to as “Dr. B,” is an award-winning researcher, teacher and academic administrator. He has served as Senior Associate Dean for MBA programs at UNC-CH. His research and teaching interests are in the areas of market strategy and technology strategy, innovation and growth strategy, customer focus, globalization and sustainability, and managing competition. He also specializes in bringing tools and concepts related to innovation, market focus and customer focus into other functional areas, including the management of human resources. He has published pioneering, award-winning research on the impact of the internet, other technology-intensive channels and social media on marketing. His research has been cited more than 13,600 times on Google Scholar.

Professor Balasubramanian also excels in teaching. He has won best teacher awards eight times across different programs at UNC. He was awarded the Kenan-Flagler Weatherspoon award for distinguished PhD teaching and the Roy W. Holsten Award for Outstanding Dedication and Service to the UNC Kenan-Flagler Business School, the school’s highest such recognition. He specializes in “toolkit-based teaching,” transforming cutting-edge knowledge into useful and usable toolkits that managers can apply the next day. He also engages extensively with the corporate world and has worked with more than 60 organizations spread across North America, South America, Africa, Asia and Europe.

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